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Heron Financial Opiniões 

2352
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TrustScore: 5 em 5

5,0

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Classificada 5 em 5 estrelas

We had a really positive experience with Aidan and Lillie during our remortgage. From the beginning, they were both extremely helpful, professional and easy to deal with. Lillie was also fantastic... Ver mais

Classificada 5 em 5 estrelas

They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver mais

Classificada 5 em 5 estrelas

I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We used Heron Financial to help us through the mortgage process. The team is highly professional and is available at all times. We would highly recommend everyone to use Heron Financial as your mortga... Ver mais

A empresa respondeu

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Sobre Heron Financial

Escrito pela empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


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5,0

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TrustScore: 5 em 5

2 mil opiniões

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5,0

Todas as opiniões

(2352)

263 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service!

Brennan and Chloe have been so helpful at giving me advice and not only providing information but also breaking it down for me to understand better. Being a first time buyer is quite overwhelming but they've made the process really seamless!
I appreciate that they're always on hand if I have any questions and they've been great with their communication.

2 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Brennan and Chloe have been able to make your first-time buyer journey feel more manageable and less overwhelming!

Classificada 5 em 5 estrelas

The whole process has been easy and…

The whole process has been easy and we’ve been kept up to date with all that’s happening thank you all involved for keeping it simple

13 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear the whole process felt easy and that you were kept up to date throughout!

Classificada 5 em 5 estrelas

Exceptionally friendly and professional…

Exceptionally friendly and professional service. The mortgage application process was smooth, efficient, and far better than I expected. Truly the best experience I’ve had applying for a mortgage.

12 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear you found the service both friendly and professional, and that your mortgage application process felt smooth and efficient throughout!

Classificada 5 em 5 estrelas

Huge thank you to Heron Financial…

Huge thank you to Heron Financial especially Joshua and Zara for making our mortgage process so smooth. We got our mortgage offer quickly and without any hassle, and their guidance made the whole experience feel easy. We’re really grateful for everything they’ve done for us.

12 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Joshua and Zara were able to make your mortgage process feel so smooth and straightforward!

Classificada 5 em 5 estrelas

We had an amazing experience with Heron…

We had an amazing experience with Heron Finance, and I can’t recommend them highly enough. They managed to organise our mortgage with NatWest in just two days, which is absolutely incredible!
A huge thank you to Dalia and Chloe for their professionalism, efficiency, and constant support throughout the process. They made everything smooth, stress‑free, and crystal clear from start to finish. Their dedication and responsiveness truly set them apart.
If you’re looking for a team that goes above and beyond to get things done quickly and properly, Heron Finance is the one to trust. Thank you again for such outstanding service!

23 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Dalia and Chloe were able to make your mortgage process feel smooth, clear and stress-free from start to finish!

Classificada 5 em 5 estrelas

Positive Experience from a first time buyer

I'm part of the way through buying my first home and Kane, Leona and Travis have made the process really smooth. They have been really clear in explaining how everything works, timelines and what all my options are and also get back to me really quickly. I'd really recommend using Heron, I've had a really positive experience

6 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane, Leona and Travis have helped make your first-time buyer journey feel smooth and well supported so far!

Classificada 5 em 5 estrelas

Great service from both Brennan Goodwin…

Great service from both Brennan Goodwin and Leona Currie on quite a complicated expat BTL application. Dealt with very professionally even though my circumstances were quite complex.

1 de março de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Brennan and Leona were able to support you so well with your buy-to-let application and handle what was a more complex set of circumstances with professionalism throughout!

Classificada 5 em 5 estrelas

Excellent service

Excellent service by Don, spoke me through every step and answered any questions I had, helped set up everything I needed and worked around my schedule booking appointments with Vinal who also was great to deal with. Would recommend and definitely use again

28 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don was able to guide you through every step, answer your questions clearly and help get everything set up in a way that worked around your schedule!

Classificada 5 em 5 estrelas

Great service, very helpful and responsive

I have been so impressed by everyone at Heron Financial. In the last few months they have helped me obtain a decision in principle, a proper mortgage offer and appropriate insurance. At every stage they were helpful, responsive and friendly. They understood my wish to choose an ethical provider and went above and beyond to assist with this. I am happy to recommend them.

26 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear the team were able to support you with your decision in principle, mortgage offer and insurance, while making the process feel helpful, responsive and friendly throughout!

Classificada 5 em 5 estrelas

Our experience working with Heron Financial

We have worked with Heron Financial, with Aidan and Chloe, for all of our mortgage needs over the last 7 years. We have always received a fantastic professional service, with quick responses to any queries. They always demonstrate strong knowledge of the market and answer questions without hesitation. We are, and have always been, very happy with our experience of Heron.

25 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review and for your continued trust over the last 7 years. We’re so pleased to hear Aidan and Chloe have been able to support you with all of your mortgage needs and consistently provide such professional and responsive service!

Classificada 5 em 5 estrelas

Rebecca & Kane have been superb…

Rebecca & Kane have been superb throughout this entire process, and 100% recommend their services.

24 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Rebecca and Kane have been supportive throughout the process!

Classificada 5 em 5 estrelas

A Five-Star Mortgage Experience

I cannot recommend Heron Financial highly enough. My partner and I have used their services since purchasing our first home and again when renewing our mortgage, and the experience has been exceptional from start to finish.

We worked with Adrian and Leona, who consistently went above and beyond to deliver outstanding customer service. They are incredibly friendly, highly efficient, and always quick to respond to emails, making the entire process feel smooth and stress-free.

Their knowledge, professionalism, and genuine willingness to support us every step of the way gave us complete confidence throughout. Nothing was ever too much trouble, and their guidance made what can often be a daunting process feel simple and reassuring.

I would wholeheartedly recommend Heron Financial to anyone looking for a mortgage or remortgage. Their expertise, dedication, and personal approach truly set them apart.

22 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Leona and Aidan have been able to support you and your partner so well, both when buying your first home and again when renewing your mortgage!

Classificada 5 em 5 estrelas

Fabulous rates & excellent customer service

I'm a very fussy customer when it comes to who I choose to help me with my financial affairs. Heron haven't put a foot wrong in the 10 years I've been dealing with them! Aidan & Neve work really hard to get me fabulous deals, and then process them with an absolute minimal amount of involvement from myself! I wouldn't go anywhere else for a mortgage. And I've recommended them to family & friends who've all been equally happy!

1 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review and for your continued trust over the last 10 years. We’re so pleased to hear Aidan and Neve have consistently provided such excellent service!

Classificada 5 em 5 estrelas

Definitely coming back when my fixed rate expires!

I was recommended by a friend to find out more information and as a first time buyer I don't think I could have asked for much more from Heron, especially Kane and Leona. From initial feasibility conversations with Kane, I quickly understood what I could borrow which helped me have a focused search when viewing properties armed with a mortgage in principle. I even had to pull out of a property due to structural concerns following offer acceptance and both reassured me about the process and next steps. Throughout the mortgage approval process, Leona kept me informed and advised on every step which just put me at ease.

Within 2 weeks of having an offer accepted on my new property I had the mortgage approved and was referred to both buildings insurance and income protection. All of this just helped speed up the conveyancing process. Will use again definitely and a big thanks to both!

4 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Kane and Leona were able to support you so well throughout your first-time buyer journey!

Classificada 5 em 5 estrelas

Leona & Kane have been brilliant…

Leona & Kane have been brilliant throughout my mortgage process so far. Providing updates as and when, always available if I have any questions and providing clear answers! My mortgage offer came through relatively quickly.

19 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Leona and Kane have been so helpful throughout your mortgage process so far, keeping you updated, answering your questions clearly and helping everything move along smoothly!

Classificada 5 em 5 estrelas

I am a returning customer due to Josh…

I am a returning customer due to Josh Johnstone who has helped a great deal both times and has been excellent with communication/ customer service. We had Leona assist Josh this time and she also responded to our queries and kept us updated throughout the process. I have no doubt we will be returning customers again when we look to buy in the future. Thank-you for your help!

19 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Josh provided such excellent support and communication on both occasions you’ve used Heron Financial, and that Leona was also able to keep you well updated and respond to your queries throughout the process!

Classificada 5 em 5 estrelas

Aidan and Leona were super helpful with…

Aidan and Leona were super helpful with any enquires and made the process very smooth.

2 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear Aidan and Leona were so helpful with your enquiries and helped make the process feel smooth throughout!

Classificada 5 em 5 estrelas

Great support and advice from Team

Great support and advice from Dalia and Neve. Friendly, helpful and always available to answer any questions. Highly recommend - great team. Thank you!

6 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Dalia and Neve provided such friendly and helpful support throughout!

Classificada 5 em 5 estrelas

First remortgage made easy

We recently used this broker company for our first remortgage, and we were very happy with the service received.

From start to finish, the team was incredibly responsive. Every question we had was answered quickly and clearly, which really helped remove any uncertainties we had along the way. As first-time remortgagers, we had a lot of queries, which were answered swiftly.

They were also very accommodating when it came to meetings and communication. Whether it was arranging calls around our schedule or responding promptly to emails, they made the entire process feel smooth and stress-free.

What stood out in particular was their organisation and teamwork. Even when our case manager was on holiday, a backup was assigned almost immediately, ensuring there were no delays and that we always had someone available to help.

Overall, the service was professional, efficient and supportive. We would highly recommend them.

1 de janeiro de 2026
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Resposta da Heron Financial

Thank you for such a thoughtful review. We’re so pleased to hear your first remortgage experience felt smooth and well supported. It means a great deal to know the team’s clear communication and organisation helped remove any uncertainty along the way!

Classificada 5 em 5 estrelas

I’ve had a great experience working…

I’ve had a great experience working with Leona and Don at Heron Financial.

From the outset, they have been professional, responsive, and proactive throughout the entire mortgage process. Communication has been clear and timely, which has made the process feel much less stressful.

They kept me updated regularly, chased matters when needed, and ensured everything progressed smoothly through to offer. I’ve felt well supported throughout and confident that my application was being handled efficiently.

I would not hesitate to recommend Leona, Don, and the team at Heron Financial to anyone looking for reliable and knowledgeable mortgage advisors.

9 de fevereiro de 2026
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Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Leona and Don provided such professional, responsive and proactive support throughout your mortgage journey!

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