HomeLet Opiniões 

5346
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all ot... Ver mais

Classificada 5 em 5 estrelas

i had a great experience with connor smith while setting up my insurance, he made everything so clear and talked me through everything making sure i had full understanding. very happy with my overall... Ver mais

Classificada 5 em 5 estrelas

A massive thankyou to Valentin Valeanu he explained everything so I understood and made the whole process very easy, the price is amazing for what you get covered for

Classificada 5 em 5 estrelas

Home let was very good and helpful on sorting things out for me and you’re representative Thomas Kempson was very helpful setting up my house insurance so I appreciate the help I received Kind Rega... Ver mais

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

5 mil opiniões

5 estrelas
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Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(5346)

722 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

I was very pleased with the Thomas…

I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to know for peace of mind. I was more than happy and the friendly approach went a long way in making my choices. Thank you for you Help and guidance.

24 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thomas Kempson was very thorough and…

Thomas Kempson was very thorough and explained everything perfectly well and helped me to understand from start to finish.He was very polite and knowledgeable about the options he was offering us and I appreciate his help and guidance he gave to us.

28 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Just renewed by policy

Just renewed by policy with Valentin Valeanu and he was so helpfu, friendly and explained everything really clearly. Thank you Valentin! An asset to homelet!

23 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’m going through a tenancy application…

I’m going through a tenancy application and had a wonderful phone call today with Shirazul Hoque. He was extremely professional, very clear, repeated everything he was explaining when my signal dipped without any fuss. Thank you for great customer service Shirazul!

23 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Incompetent

The worst communicating and most incompetent company of any kind I have ever had to deal with.

Acting as a guarantor for a friend, i only found out information was outstanding through her after chinese whispers made its way from all the other parties

i had made several contacts through the portal and no response

eventually we contacted through whatsapp, they requested further proof of ID (2 forms were already provided) i asked if a Drivers Licence would suffice and they suggested i should send it over - only to be told it would require further review (so much for minimising data collection) They then told me the real reason was they couldnt identify me in a credit check, so i sent over a redacted bank statement as well.

Later it was found that they did not need the Drivers Licence or the bank statement because they had inserted the wrong details when performing the credit check and my previous details would have been suffice.

To top if off in between this i recieved cheek from the support team on whatsapp until after they realised their mistake.

As others have stated, i have no idea what the good reviews are on here. As a guarantor this is the worst a company could possibly be.

22 de setembro de 2026
Opinião espontânea
logótipo da HomeLet

Resposta da HomeLet

Thank you for taking the time to share your experience, and we are genuinely sorry for the frustration, inconvenience and upset this has caused you, particularly when you were trying to help a friend as a guarantor.

What you have described around the communication, the handling of your documents and the credit check does not reflect the level of service we aim to provide. We would really like to look into this in more detail so we can understand exactly what went wrong and address it. In order to do this please can you provide your full name and/or reference number for the application to custmer.experience@homelet.co.uk. Many thanks

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