Was looking at buying this bag, I originally went for a cheaper alternative, but then they emailed me a day or so later with the bag being 50% off. Good bag for a weekend or short stay. Strong and rel... Ver mais
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Leia as opiniões dos outros
Best rucksack i ever had - I've been using a milican rucksack every day for work, travel, hiking etc for 12 years, it finally started to wear a bit on the bottom so bought the same model again as a re... Ver mais
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Excellent quality of materials and finishes for a very affordable price if you compare with 'trendy brands' that don't fit and are poorly made from flimsy stuff. Love the colour (tarn), all the well-t... Ver mais
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Excellent service, product delivered on time. Product is fantastic, it is exactly what I wanted. Using it as an everyday, but excited to take to Iceland in a few weeks. Complete multi use pack.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.
Informações de contacto
1-3 Brixton Road, SW9 6DE, London, Reino Unido
- support@homeofmillican.com
- homeofmillican.com
4,7
Excelente
176 opiniões
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Low quality bag feels like a defect
The quality of this bag is extremely low, the two shoulder straps for the backpack was uneven, the folded parts of opening are asymmetrical between left and right, the sewing/stitches was misaligned, the zipper was not smooth, and the strings on the zippers are way to short to grab and hard to use, the fabric is very thin and doesn’t feel durable. Overall, this bag feels like a defect and not even remotely close to the quality of my first Millican. I would have returned it, but they ask you to pay for the return shipping. I was very excited to see Millican coming back, but now very disappointed with this significant quality drop after the shift of the ownership :( The quality really doesn’t match the price.
24 de março de 2025
Resposta da Millican
Thank you for your feedback, and we're really sorry to hear about the issues with your bag.
This doesn’t sound right, and we'd like to investigate further. Could you please get in touch with us at support@homeofmillican.com and send some photos of the defects? If the item is faulty, we’ll of course cover the return shipping.
We appreciate you letting us know and hope we can help resolve this for you.
The Millican Team
discount, business strategy, material
I bought a backpack. But then I got a newsletter saying everything was 40% off… I don’t think that’s a good business strategy. I had an old Millican 25L, but the new one has a harder fabric and the material on the back and straps is like on sports backpacks, it’s not as nice and comfortable as on the old backpack.
29 de março de 2025
Resposta da Millican
Thank you for your feedback, Martin. We really appreciate you taking the time to share it.
You’re right that the fabric has changed. We recently reintroduced Bionic® Canvas to the Smith Roll Pack — a rugged, durable blend of 67% recycled polyester (RPET) and 33% cotton. It’s a more hard-wearing material compared to the previous 100% RPET Dalton Canvas, and it uses ocean-recovered plastics along with a PFAS-free water-resistant finish. While the design, including the back panel and straps, remains the same, the new canvas does have a firmer feel, which might explain the difference compared to your original bag.
Regarding the discount — if you could forward us the newsletter you received, we’ll be happy to refund the difference.
Thanks again for supporting Millican.
The Millican Team
Great product!
Great product, love the design and the quality of materials used. Very happy "repeat" customer!!
26 de março de 2025
Resposta da Millican
Thanks for your review, Stephen! We appreciate the support and are glad you're enjoying the bag!
The Millican Team
My favorite backpack
I purchased my first Smith the roll top in 2017, I love this bag and is still going strong. When I got the email that it was being reissued in the original material, I had to order another.
21 de março de 2025
Resposta da Millican
Thanks so much for your review!
We're glad to hear your original Smith is still going strong — and even happier to have you back for the reissue.
The Millican Team
The bag was just the right size which…
The bag was just the right size which was a relief! I wanted a good back for all my swimming equipment and everything fits in really well!
I like the simple but effective design like the tabs that hook to close the bag and the strong clipper pocket at the front. It will definitely get used a lot and it looks very sturdy.
15 de janeiro de 2025
Resposta da Millican
Thank you for your review, Ania!
We're so glad to hear the bag is the perfect fit for your needs! We hope it serves you well for many adventures ahead. :-)
The Millican Team
Resposta da Millican
Thank you for your kind review!
We hope you are enjoying your new bag.
The Millican Team
Resposta da Millican
Thank you for your review & recommendation, Stefan!
The Millican Team
Very practical and handy - works best as a sort of shoulder bag. Strap too big to work as a waist bag.
Very practical
11 de dezembro de 2024
Resposta da Millican
Thank you for your review, Nigel!
We'll take your feedback on board for future designs.
The Millican Team
Terrible courier service
Ordered on 28 Nov 2024. As of 2nd week of Jan (noting this was a xmas present for brother), nothing received. Shipment still hadn’t even left the UK. Disappointing.
11 de dezembro de 2024
Resposta da Millican
Thank you for your feedback, and we are truly sorry for the delay and disappointment, Eric.
Our final order date for guaranteed Christmas delivery to your country was the 22nd November, but we completely understand how frustrating this experience has been.
Your shipment has left the UK, but our courier faced significant delays during this period. We’re monitoring its progress and will keep you updated.
If you need further assistance, please get in touch with our support team.
The Millican Team
I did not receive the parcel
I did not receive the parcel, it get losted with no reason.Ive asked for a replacement but not yet received...
5 de dezembro de 2024
Resposta da Millican
We're sorry to hear about the lost shipment, Lucio.
We've arranged a replacement for you, and you'll receive an email confirmation shortly.
The Millican Team
Resposta da Millican
Thanks for the review, Karen!
We're happy to hear your son is pleased with the new bag.
The Millican Team
I got the messenger bag as a gift for…
I got the messenger bag as a gift for someone and it seems to be well received.
5 de novembro de 2024
Resposta da Millican
Thank you for your review, and for gifting one of our bags! We're glad to hear it was well received.
The Millican Team
Nice products & nice company ethos
Nice products and very nice company ethos, fast & efficient delivery
4 de novembro de 2024
Resposta da Millican
Thank you for your feedback!
We are pleased to hear you had a positive experience!
The Millican Team
Resposta da Millican
Thank you for your review, Richard!
We appreciate your positive feedback, and are glad to hear you're happy with your new bag.
The Millican Team
Excellent bags at great price!
29 de outubro de 2024
Resposta da Millican
Thank you for your great review, Stephen!
The Millican Team
Resposta da Millican
Thank you for your review! We're so glad you're happy with your bag!
The Millican Team
Resposta da Millican
Thanks for your review!
We're glad we could help quickly and effectively!
The Millican Team
Great backpack 4 rough uses
I bought a Smith the Roll 18L more than five years ago, I've used it INTENSIVELY almost every single day, outdoors and in the city, and it is the most resistant backpack I've ever had.
The straps started to get loose by themselves a few years ago, so I sent them a message, I didn't keep my ticket, so they couldn't help me solve the problem. Keep your ticket ! The customer service is kind and efficient and they'll help you.
I feel like you need to get used to the rolling system, but it has helped me in the pick-pocketest of cities.
12 de novembro de 2024
Opinião espontânea
Resposta da Millican
Thank you for your positive review!
We’re glad to hear your bag has held up over the years. If you ever need further assistance, please get in touch.
The Millican Team
As regular bike user
As regular bike user, I really like the functional and minimalistic design. The first bag I bought in a shop ages ago.. They don't sell them anymore, so I used Millicans website. It took longer to arrive then expected, so maybe you can make this delivery time frame more visible in the confirmation email of the order.
For the rest everything just fine. Happy with the product.
18 de setembro de 2024
Resposta da Millican
Thank you for your feedback!
We're glad to hear you love the design and are happy with the bag. We apologise for the slower delivery and appreciate your suggestion — we’ll work on making timeframes clearer.
The Millican Team
Great quality vegan-friendly bag
Great quality bag, no zips and vegan-friendly too. Very happy with purchase and used every day to commute to work.
22 de agosto de 2024
Resposta da Millican
Thanks for your review!
We're pleased to hear that you're loving the bag!
The Millican Team
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