Millican Opiniões 

Really poor customer service.

I really liked Millican as a brand but feel the quality has gone downhill since being brought out by TheHut. The Cutomer service is terrible, I received an order that was completely different to the web image and they were unable to cover the return costs or provide a return label!

Been on a one month holiday to Far East . Took my Millican 15L bag with me. First time I put the bag into real test and it really failed badly. The design is not suitable for travel. So difficult to access the items that I stored. A 15£ rucksack would do much better job. I am deeply regretting the purchase

I bought my Millican bag just before another corona lockdown. When restrictions were lifted, I notice that my bag has issues with its straps. The straps 'glide' with every moment, making the bag gets longer and longer as I move about which is not ideal.

Contacted their customer support 2,5 months ago and they promised a repair. They asked me to wait a bit, which I happily did because generally I was happy with the quality of the bag. Then after a month I contacted back, and from then on was just a Kafkasque experience; just back and forth emailing with no solution/ coordination for repair. The issue is not resolved and after 2,5 months getting frustrated with it I have decided to give up contacting them. What a terrible and poor customer service. They don't fulfil their promises, especially their guaranteed bag for life section. I will never purchase their product ever again.

I ordered a rucksack end of february and finally got it on july 22. - The delays had been reported monthly by millican and I had accepted them. At the end of June, however, I had ultimately insisted on compliance with the promise that the backpack will be shipped on 1st of July, otherwise I would withdraw from the contract. The appointment was confirmed by millican, but after that I didn't hear and get anything, so I informed paypal. On the 22nd July the backpack arrived after all.

Apparently their products are great, but their products have been out of stock for months (since August 2021). They kindly told people when it was going to back in stock (October 2021), but on the 25th of October changed that to January 2022.

What company doesn't know there is going to be a 2-3 month delay in stock until 5 days before the due day. Don't trust their website to give reliable information.

That'll get you 3-stars!

I'm off to buy from another brand.

Absolutely brilliant service,communication,super fast delivery, and top notch products.would highly recommend. Well done Millican,if only all online sales were as hassle free as this.👍

First off, let me say that the quality and design of Millican bags is exceptional. I have absolutely no concerns that this bag will last for a very long time. The use of sustainable materials in making the bag is also a big plus for me (though see my comments below, about "environmental waste").

I docked two stars because of some very basic problems with communication and advertising. (1) Descriptions and photos online are not very helpful. I had to return one bag (Oli) because ambiguous descriptions made it seem like it had an external 15" laptop sleeve - in fact, the bag came with a tag that said it had one! I swapped for another, very similar style (Fraser) that does have an external 15" laptop sleeve. It's a shame, because this issue is easily remedied with a bit more attention to detail in the site descriptions, and the error resulted in environmental waste (two deliveries, with two lots of packaging). (2) I'm also disappointed that I had to pay for delivery of the replacement, as the error was due to poor descriptions on the Web site. (3) The colour of the replacement bag (supposedly "rust") was absolutely nowhere near the photo - it was claret (fine if I'm an Aston Villa supporter, I suppose). I know the site says that colours may vary slightly, but this is more than a variation, it's VERY different. (4) The package came with an unrequested brochure, printed on very high-quality almost card-stock paper - not great for the environment! I have since recycled it.