HUB energy Opiniões 

2082
•
TrustScore: 4.5 em 5

4,5

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Classificada 4 em 5 estrelas

For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonse... Ver mais

Classificada 5 em 5 estrelas

Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de energia
  2. também em
  3. Companhia de gás
  4. Empresa fornecedora de energia eléctrica

Escrito pela empresa

HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
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3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2082)

1 opinião nos últimos 12 meses

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Classificada 2 em 5 estrelas

Don't be tempted by the price.

Nothing but trouble from setting up a password to meter readings.

11 de junho de 2021
logótipo da HUB energy

Resposta da HUB energy

Hi Ian,

We're really disappointed to read that you are unhappy with our services so far.

I can see that you've recently been in touch with our customer services team. If there is anything that you require further assistance with, please don't hesitate to get in touch with us - our friendly customer services team are on hand to help via our telephone, email or live chat service.

Thank you for taking the time to leave a review - we really value your feedback.

Have a great day!

Melissa
Customer Service Team
HUB energy

Classificada 3 em 5 estrelas

They tell me that they send meter…

They tell me that they send meter reading reminders monthly but I never receive one. I search my junk file but nothing apart from the bill.

11 de junho de 2021
logótipo da HUB energy

Resposta da HUB energy

Hi Michael,

Thank you for taking the time to leave a review - we really value your feedback.

I'm sorry for any inconvenience caused. Allow me to share with you that we haven't issued you with any of the automated meter reading reminders to date, besides the one for your initial meter readings when you joined us. This is due to your current meter setup - our system recognised that you have smart meters and automatically stopped the read reminders from being sent to you.

I've sent you an email to you in relation to this on Friday the 11th of June - please review this, and if you do have any queries please don't hesitate to get in touch - we're here to help!

Have a lovely day!

Melissa
Customer Service Team
HUB energy

Classificada 5 em 5 estrelas

Transfer hiccups…

Everything resolved on the phone after a spot of bother with the previous supplier; HUB have a very good site, easy to use and all the info clearly available.

11 de junho de 2021
Classificada 5 em 5 estrelas

My experience began March 2020 when…

My experience began March 2020 when following a dispute with my former supplier I moved my gas requirements to Gulf Gag who in 2020 became Hub Energy. Since march 2020 I have found them to give an excellent servile with my account in credit with Gulf Gas which is still continuing with Hub energy. On this basis I would recommend Hub Energy to my friends and Family

11 de junho de 2021
Classificada 4 em 5 estrelas

Great service so far

Great service so far, only negative is having to do monthly readings. HUB needs to get smart meters installed, or improve their technology to use existing smart meters.

10 de junho de 2021
Classificada 5 em 5 estrelas

Consistently low prices and excellent customer service.

This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger companies now use. The quoted rates have always been low; I always use a price comparison site to check the market. I am so satisfied that I have renewed three years in succession. Top class service!

10 de junho de 2021
logótipo da HUB energy

Resposta da HUB energy

Hi John,

Thank you for taking the time to leave us a fantastic 5 star review!

Here at HUB energy we continuously strive to remain competitive in a large market whilst also maintaining a high level of service, so we are very pleased with your feedback.

Have a great day!

Melissa
Customer Service Team
HUB energy

Classificada 4 em 5 estrelas

Better than Projected

After initial teething problems all is running smooth, so much so that I suspect I will be coming in under their initial Annual Projection and will save more money! Recommend

10 de junho de 2021
Classificada 5 em 5 estrelas

Satisfied customer for several years now

Been with HUB (previously GULF) for quite a few years now on various fixed tariffs . Easy to manage . Get monthly reminders to submit meter readings . No complaints . When doing annual comparison checks they are always competitive so do not transfer to other providers .

10 de junho de 2021
Classificada 4 em 5 estrelas

HUB Tariff Unit rates

Overall I find HUB easy to use and efficient, being an online-only service.
I was slightly disappointed that the tariff rates I agreed by phone to open up my dual fuel account were slightly less than the final tariff figures used on my first bill.
Apparently, there are standard tariff numbers for a given tariff name, and for my postcode there are "Eastern Rates" which clearly the HUB salesperson was not fully aware of !!

10 de junho de 2021
Classificada 5 em 5 estrelas

Looking to change suppliers

Looking to change suppliers and found Hub energy, excellent website great prices so I chose them . Switching was absolutely painless, reminder each month to send in meter readings couldn’t be happier. Would recommend.

10 de junho de 2021
Classificada 3 em 5 estrelas

Overall good but no smart hub.

No supply issues, the cheapest price on the market. However the promised smart energy hub hasn't been completed yet and I'm 3 months into a smart tariff. It's outsourced to another company and i got their contact details from hub, when I called them they said they could come next week. Haven't heard back that was well over a month ago maybe two.

10 de junho de 2021
logótipo da HUB energy

Resposta da HUB energy

Hi George,

Thank you for taking the time to leave a review - we really value your feedback. I'm so sorry to hear that your Smart Meters haven't yet been installed.

I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home.

These installations are being actioned by our metering partner, SMS, but if you haven't yet heard from them, you can speed this process up by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install. We will raise the job request directly with SMS for you to help avoid any further delay.

I hope that this is helpful for you, but please don't hesitate to get in touch if you have any queries or concerns - our Customer Services team will be happy to help!

Have a fantastic day!

Melissa
Customer Service Team
HUB energy

Classificada 4 em 5 estrelas

Seems OK

Seems OK. Unit costs for energy were cheapest at the time of switching. Have yet to be contacted about smart meters. Would have expected some contact by now hence 4 stars not 5.

10 de junho de 2021
logótipo da HUB energy

Resposta da HUB energy

Hi Richard,

Thank you for taking the time to leave a review for us.

I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home.

If you haven't yet heard from our metering partner, SMS, you can arrange your smart meter installation by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install

If you ever have any queries or concerns please contact us on 0800 830 3670 or email us at hello@hubenergy.co.uk and our friendly Customer Services team will be happy to help.

Have a great day!

Melissa
Customer Service Team
HUB energy

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