I ordered Royal Canin Maxi Digestive 12kg from Jumbo Pets last week. It is the first time I have ordered from this company and I was very impressed with their service. The site was easy to navigate... Ver mais
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Leia as opiniões dos outros
We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... Ver mais
Ease in ordering, paying and communication response. As mentioned, maybe rethink your delivery courier (Amarex). Countless deliveries from same (including your last your order) dumped on front door... Ver mais
A empresa respondeu
I’m a loyal customer for years! Their products are way cheaper than the others plus I receive bonus toys on Christmas. Their customer service team is always helpful. Shipping is super fast.
Informações sobre a empresa
Sobre Jumbo Pets
Informação fornecida por diversas fontes externas
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Informações de contacto
27 Badgally Rd, 2560, Campbelltown, Austrália
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4,8
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery wait
Transaction ID
1XA11198HY247904G
Jumbo Pets do not honour what transpires during a phone conversation.
On 2 occasions I reminded them that the delivery address they were using was not the same as the one on my account. Both occasions the staff stated that this would not affect the delivery of the order.
But in fact I have not received my order and it is 3 weeks and 3 days since I spoke with the first staff member. The second staff member stated that the order would be resent on the 5th December 2024. The order has not been delivered. When I go into my account online I do not see any activity to believe that I will ever received this order.
Something is seriously wrong here.
Diane
12 de dezembro de 2024
Opinião espontânea
Resposta da Jumbo Pets
Hi Diane, thank you for your review. I am glad we were able to sort out the address issues for you in the end :) Have a great day.
Shipping was slow
Shipping was slow. Despite receiving a notifcation my order was "on its way" the day after my purchase, it took a week to arrive. I had to go to a bricks a mortar pet store to purchase pet food as I ran out before the devliery came. (I normally wouldn't leave my purchase so late but I had been away interstate). Other online pet stores I have used have always come within 2 days. If I have a short time frame next time I will not use this site.
11 de novembro de 2024
Resposta da Jumbo Pets
Hi there, I am sorry it took longer than you expected to receive your product. We will follow up your delivery experience with our couriers to find out what happened and make sure it doesn't happen again! Thanks for letting us know :)
A great price for the product i ordered…
A great price for the product i ordered (Boxer dry food) but found that the 2nd order i created on the same day let their service down. 1st order was recevied very quickly but the 2nd order (only ordered 20 mins apart) took more than a week to arrive. Very disappointed.
14 de novembro de 2024
Resposta da Jumbo Pets
Hi Megan, whilst I am glad the first order was received very quickly I am sorry the second order took too long. We will review what happened with it with the couriers. Thanks for letting us know Megan :)
Resposta da Jumbo Pets
Hi Lisa, thanks so much for letting us know :)
SIX STAR CUSTOMER SERVICE
Following a disastrous delivery experience with aramex, Jumbo Pets changed my carrier to auspost only and have just happily recieved a follow up delivery TWO days ahead of the promised delivery date. Awesome customer service from Jumbo Pets.
7 de dezembro de 2024
Resposta da Jumbo Pets
6 Stars!! We love it - thanks so much for letting us know :) Have a great day Alan.
Resposta da Jumbo Pets
Thanks Suki - love it!
Resposta da Jumbo Pets
Thanks Jodi - your the best :)
Spot-on service. Delivery? Not so good.
The prices and products are spot on, as is your phone service. However, you appear to always use a default courier, who is absolutely bloody useless.
I mean, why does it take 6 Weeks to deliver a bag of cat food?
You need to advertise on your front page that customers can choose their own courier.
Regardless, JumboPets is a great resource for us pet owners. As I said above, prices are the best, service is the best, staff are the best - you can't go wrong.
14 de novembro de 2024
Resposta da Jumbo Pets
Hi David, I'm so sorry you had such a bad experience with the delivery!!! There were some major issues there with the couriers. We can definitely put on file a preferred courier for your orders to ensure that never happens again. Thanks for letting us know David.
Resposta da Jumbo Pets
really appreciate the review Trish - thanks for letting us know :)
you could sack your courier armex i…
you could sack your courier armex i have not received my delivery 4 days after the confirmed date and receiving no coperation i do not want to use their services again
3 de dezembro de 2024
Opinião espontânea
Resposta da Jumbo Pets
Hi Bryan,
We're so sorry you're having issues with the courier. Please know that we are doing everything we can to get your package to you and will reach out to you again via email once we've heard back from Aramex.
Second to none
We have been buying products from Jumbo Pets for a number of years. We have always received top quality customer service from all the staff. Orders are usually received the next day when the items are in stock. I would definitely recommend them to other pet owners.
22 de novembro de 2024
Opinião espontânea
Don't buy expiry date sensitive products from Jumbo Pets
Today is 18/11/2024 but I've not received any reply from Jumbo Pets in relation to my complaint and return & refund request sent to them through eBay... What a service!!!
****************************
I've purchased Virbac Wound-Gard Antiseptic Bitterant Spray from this seller(Jumbo Pets) through eBay and just received the delivery. However, the product has an expiry date of Dec 2024....and Today is 15/11/2024... I think this is a fraud.
Be careful when you purchase expiry date sensitive products from this seller(Jumbo Pets) or it would be better not to buy from them.
15 de novembro de 2024
Opinião espontânea
Resposta da Jumbo Pets
Hi Michael, we're very sorry we couldn't get you on the phone to discuss this today. We apologise that your bottle came with such limited expiry. We would be more than happy to send you a replacement bottle or to refund you for your trouble. We care about our customers and would love to make this right with you. Please let us know. Thanks Michael - Jumbo Team
Delivery took too long
12 de outubro de 2024
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