Usan un tracker genérico que no confirma la existencia del pedido siquiera, lleva casi dos meses en tránsito y me he comunicado múltiples veces con el comercio, entregandome cada vez únicamente el núm... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
sui prodotti è visibile il logo paypal per pagare ma poi non è possibile e bisogna mettere i dati della carta di credito, esiste un sito clone vogany.com , le informazioni legali non sono conformi... Ver mais
A empresa respondeu
This are the worse 85$ spent in my life, dirt, they took around 2 month to deliver, secondly, I ordered a dress that looked gorgeous on the pic, but it arrived like a Halloween custom, others than tha... Ver mais
HORRIBLE - I ordered 2 dresses and they were nothing like the photos, poor quality, way too big and not even the same shape. Also, did not arrive on time (probably 7 days late). You should definitely... Ver mais
Informações sobre a empresa
Escrito pela empresa
Katimy.com is an online boutique specializing in elegant, high-quality clothing for women. We pride ourselves on offering a diverse collection of fashionable, stylish, and unique designs to suit every occasion—from casual outings to special events. Our mission is to empower women with beautiful, well-crafted garments that highlight their individuality and confidence. At Katimy.com, customer satisfaction is our top priority, with fast shipping, secure payment options, and exceptional customer service to ensure a seamless shopping experience. Shop with us today!
Informações de contacto
1,5
Muito mau
76 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No contestan mails para reembolso
Compré un vestido para una boda y nunca llegó (error de correos) pero de momento atención al cliente no me contesta, lo que me resulta curioso puesto que cuando escribí para resolver una duda en menos de 12h ya me habían contestado. Por lo que se ve responden a lo que les da la gana. Menuda atención al cliente de PENA. Pero vamos, que voy a continuar reclamando mis 50€.
8 de outubro de 2024
Opinião espontânea
Resposta da Katimy
Hola,
Sentimos que no hayas recibido tu vestido a tiempo y que tengas dificultades para ponerte en contacto con nuestro equipo de atención al cliente. Tu experiencia es importante para nosotros y entendemos lo frustrante que esto puede ser.
Te pedimos disculpas por las molestias y te aseguramos que estamos aquí para ayudarte. Para resolver este problema lo antes posible, ¿podría enviarnos su número de pedido a contact@katimy.com? Esto nos permitirá investigar lo sucedido y ofrecerle una solución adecuada.
Le agradecemos su paciencia y nos comprometemos a solucionarle este problema.
Atentamente
El equipo Katimy
Charming Blue Dress
I received my dress this morning I ordered the “Charming Blue Dress” This looked nothing like the picture the on the website seams aren’t sewn properly and coming undone. The quality of the dress is horrible this is false advertising! I’m so disappointed! I’ve requested a refund and have had no response so much for customer service available 7days a week! (11days to arrive can only return within 14 days)
2 de outubro de 2024
Opinião espontânea
Resposta da Katimy
I'm sorry to hear about your disappointment with the "Charming Blue Dress." Your feedback is important to us, and we apologize for the discrepancy in the product you received compared to what was shown on our website. We strive for quality and accuracy in our descriptions, and it's disheartening to hear that the dress did not meet your expectations.
Please accept our sincere apologies for any inconvenience caused by the delay in response regarding your refund request. We understand your frustration and will prioritize resolving this issue promptly. Please contact us directly at contact@katimy.com with your order details so that we can assist you further.
Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to make this right for you.
My leather jacket is perfect
Love my new leather jacket. It's perfect for those in between weather days. The little details like the lining and pockets make it feel way more expensive than it was.
16 de setembro de 2024
Opinião espontânea
Resposta da Katimy
Hi Camille,
Thank you so much for your kind words! We're thrilled to hear that you're loving your new leather jacket. It's great to know that the details and quality exceeded your expectations. We aim to provide stylish yet affordable pieces, and we're happy you found it perfect for those in-between weather days.
If you ever need anything else, feel free to reach out. Enjoy your jacket!
Best regards,
The Katimy Team
Très déçue
Très déçue, un article commandé (pantalon) de mauvaise qualité, une livraison très longue. Un SAV non satisfaisant. Sachez qu'on peut retourner un article, mais à nos frais. Je ne recommanderai sûrement pas sur ce site.
22 de setembro de 2024
Opinião espontânea
Resposta da Katimy
Bonjour Zoé,
Nous sommes désolés d'apprendre que votre expérience avec Katimy n'a pas été à la hauteur de vos attentes. Nous nous efforçons de garantir la satisfaction de nos clients et nous prenons vos commentaires très au sérieux.
Nous vous invitons à contacter notre service client à l'adresse contact@katimy.com afin que nous puissions examiner votre situation plus en détail et trouver une solution appropriée.
Merci pour votre retour et pour votre patience. Nous espérons pouvoir améliorer votre opinion de notre boutique.
Cordialement,
L'équipe Katimy
Rassurée et un peu déçue à la fois
J’avais TRÈS peur en commandant que ce site qui a l’air tout sauf fiable (me demander pas pourquoi j’ai quand même essayé). Donc voici mon avis au final :
- colis reçu : à savoir que j’ai pris l’assurance colis. Je n’étais déjà pas sûre de le recevoir pour du vrai
- temps de livraison : vachement en retard comparé à ce qui a été dit. Je l’avais commandé pour un mariage qui arrivait 2 semaines et demi après et je n’ai pas reçu la robe à temps 🤡 15 jours de livraison au lieu de 5-7 dit à la base
- qualité : la robe n’est pas de qualité incroyable, je trouve que pour 30€ ça fait l’affaire. Je suis tout de même un peu déçue du rendu, surtout de dos qui n’est pas très beau. Avec une veste ça passe.
- service client : j’ai envoyé un mail suite à mon inquiétude en voyant sur les sites de tracking colis une livraison estimée a près de 25 jours en transit. On m’a répondu le lendemain de manière très correcte et précise. Rien à redire la dessus !
Je pense que le site est « fiable » si vous prévenez l’assurance colis.
Je suis cependant déçue de ne pas voir un site plus présent sur les réseaux, des avis client sur le site qui sonnent réels,… tout cela ne donne pas du tout confiance à la base. Katimy se tire une balle dans le pied de la sorte.
Je ne sais pas si j’envisagerai de commander à nouveau, je penche plutôt vers le non, mais à voir.
7 de setembro de 2024
Opinião espontânea
Resposta da Katimy
Bonjour Valentine,
Merci beaucoup pour votre retour détaillé ! Nous sommes sincèrement désolés d'apprendre que la robe n'est pas arrivée à temps pour votre mariage et que la qualité n'a pas entièrement répondu à vos attentes.
Nous comprenons l'importance d'une livraison ponctuelle, surtout pour des occasions spéciales. Nous allons remonter l'information afin d'améliorer nos délais et de garantir que cela ne se reproduise plus. Concernant la qualité, nous travaillons constamment à améliorer nos produits pour offrir le meilleur rapport qualité-prix.
Nous sommes heureux de savoir que notre service client a pu répondre à vos questions de manière satisfaisante. Votre remarque sur notre présence en ligne est également très précieuse, et nous prendrons en compte vos suggestions pour renforcer la transparence et la confiance.
Si vous avez d'autres questions ou souhaitez discuter davantage de votre expérience, n'hésitez pas à nous contacter à contact@katimy.com.
Merci encore pour votre patience et votre honnêteté.
Cordialement,
L'équipe Katimy
Katimy generously refunded part of my…
Katimy generously refunded part of my order because the size of my clothes didn't fit.
Thank you for the smooth communication!
7 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello,
Thank you so much for your positive feedback! We're glad to hear that you were satisfied with the communication and the partial refund for the sizing issue.
If you have any further questions or need assistance in the future, feel free to contact us at contact@katimy.com. We're here to help!
Best regards,
The Katimy Team
Very poor
Very bad quality, suspect false advertising and I don’t believe the reviews on their website are from real customers. This fake crap is taking over the world.
8 de setembro de 2024
Opinião espontânea
Resposta da Katimy
Hello Lisa,
We’re sorry to hear that your experience with Katimy didn’t meet your expectations. Please know that we take your feedback seriously, and we can assure you that all of our customer reviews are genuine.
If you encountered any issues with the quality of your order, please don’t hesitate to reach out to our customer service at contact@katimy.com with your order number, and we’ll do our best to resolve the situation.
Thank you for your feedback.
Best regards,
The Katimy Team
The dress is horrible
The dress is horrible. The quality of an inexpensive Halloween costume. Color not as described. Do not order from this site.
2 de setembro de 2024
Opinião espontânea
Resposta da Katimy
Hello Debra,
We’re sorry to hear that the dress didn’t meet your expectations in terms of quality and color. This is certainly not the experience we want for our customers.
Please reach out to us at contact@katimy.com with your order number, and we’ll do our best to assist you and find a suitable solution.
Thank you for your feedback.
Best regards,
The Katimy Team
After two months of waiting for the…
After two months of waiting for the dress I neither received the product nor a refund. the customer department as below someone has already described with an artificially generated photo and probably a name does not respond to my requests. ignores my inquiries and does not give me answers.
29 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello Gabriela,
We sincerely apologize for the delay and lack of response from our customer service team. This is not the experience we aim to provide. Please contact us again at contact@katimy.com with your order number, and we will prioritize resolving your issue, whether it’s a refund or assistance with your order.
We appreciate your patience and will ensure this matter is addressed promptly.
Best regards,
The Katimy Team
Worst ever.
Worst ever.
The dress came but didnt fit so I sent back.
No money back!!
23 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello Karin,
We’re truly sorry to hear about your experience. If you’ve returned the dress and haven’t received your refund yet, please contact us at contact@katimy.com with your order number and return details. We’ll look into the issue and ensure you receive your refund as soon as possible.
Thank you for your patience, and we apologize for the inconvenience.
Best regards,
The Katimy Team
DONT WASTE YOUR MONEY
DONT WASTE YOUR MONEY. I used the Norwegian version of katimy and they sent me defective products. They also use images from legit brands like AYM and send you low quality and defective versions. Given the other reviews here I will not waste my time trying to get my money back.
22 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello Benedikte,
We’re very sorry to hear about your experience with us. This is certainly not the standard we strive for at Katimy. We take all feedback seriously, especially regarding product quality and customer satisfaction.
If you change your mind and would like to discuss this further or pursue a refund, please reach out to us at contact@katimy.com with your order details. We want to ensure that your concerns are addressed.
Thank you for sharing your feedback.
Best regards,
The Katimy Team
SCAM
SCAM! I ordered a dress still haven’t received and the card I put it on recently got a bunch of fraud charges! Can’t help but think it’s related. BEWARE!
17 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello Britt,
We’re truly sorry to hear about the issues you’ve experienced, and we take your concerns very seriously. It’s important to us that our customers feel safe and secure when shopping with us.
If you have not received your dress, please contact us at contact@katimy.com with your order details so we can investigate this matter further. We want to ensure that we resolve this situation for you.
Thank you for bringing this to our attention.
Best regards,
The Katimy Team
Do not trust this company
Do not trust this company. Bought dresses that do not fit me because I am too tall for them. Jumpsuit cannot fit over my shoulders.
Will only refund me 15% of my cost.
Garbage! Scam!
Do not buy
13 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hello Bess,
We’re sorry to hear that your experience with our dresses has been disappointing. We understand how frustrating it can be when items don’t fit as expected.
Regarding the refund, we strive to be transparent in our policies, but we also want to ensure that you feel supported. Please reach out to us at contact@katimy.com with your order details so we can further assist you in resolving this issue.
Thank you for your feedback, and we appreciate your patience.
Best regards,
The Katimy Team
Got a refund and got to keep the dress
I ordered the blue floral corset dress, and it looked a lot cheaper and not really like the images I saw online. It said on their website that they did returns when I ordered it, but when I asked they said they didn't. My option was to either exchange it for something else and ship the dress to an address in France. I said I didn't want that as their website said they did returns - after a bit of back and forth, I received a refund in full.
The reason for 4* is because their customer service was very good, although clearly using fake images of themselves in their email signature, and the language used was clearly google translate.
8 de agosto de 2024
Opinião espontânea
Resposta da Katimy
Hey Caitlin,
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to assist you effectively, and we apologize for any confusion regarding our return policy. We strive to provide accurate information, and your feedback is invaluable in helping us improve.
We appreciate your understanding and patience during the process. If you have any further questions or concerns, please don’t hesitate to reach out to us at contact@katimy.com.
Thank you again for your feedback!
Best regards,
The Katimy Team
Product didn't fit at all like the…
Product didn't fit at all like the advertising pic so wanted to return straight away. Stupidly ordered the next size up thinking it would fit better but even worse. This was back in June and having emailed their customer services every week since have heard nothing. So 14 days Return policy has elapsed and I'm stuck with 2 x £65 jumpsuits! SCAM
30 de junho de 2024
Opinião espontânea
Resposta da Katimy
Hi Lizzie,
We’re truly sorry to hear about your experience and the frustration it has caused you. This is not the level of service we aim to provide, and we understand how disappointing it must be to feel stuck with items that don’t fit.
Please reach out to us at contact@katimy.com with your order details. We want to investigate this matter further and find a resolution for you, even if the return window has passed.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Katimy Team
Robes jamais reçues
J’ai commandé deux robes que je n’ai jamais reçues: impossible de les joindre par téléphone. J’ai envoyé un mail : il m’a été répondu que la livraison avait été faite dans ma boîte aux lettres, ce qui n’est pas le cas. J’ai perdu 80€: je suis dégoûtée!
17 de julho de 2024
Opinião espontânea
Resposta da Katimy
Bonjour Marie-Christine,
Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu vos robes et que vous avez rencontré des difficultés pour nous contacter. Cela ne correspond pas du tout à notre standard de service.
Pourriez-vous s'il vous plaît nous contacter à contact@katimy.com avec votre numéro de commande ? Nous souhaitons examiner votre situation de plus près et trouver une solution pour vous, que ce soit un remboursement ou une autre assistance.
Merci pour votre patience et encore désolés pour la gêne occasionnée.
Cordialement,
L'équipe Katimy
SCAM DO NOT ORDER
Reviews below are correct. I wish I had seen them before I ordered. I decided to return the product, spend the money to ship it back to France only to have it returned as the address doesn’t exist. The product was absolutely garbage (sleeves were noticeably a different length) and they sent me a different colour than I ordered. I sent the pictures to customer service. They offered a small credit to keep the product instead of recognizing the errors and faulty product. Absolutely a SCAM. DO NOT ORDER.
26 de julho de 2024
Opinião espontânea
Resposta da Katimy
Hi Kerri,
We apologize for the experience you’ve had with your order. It’s unacceptable that you received a faulty product and encountered issues with the return process. We take these matters very seriously.
Please reach out to us at contact@katimy.com with your order details and the pictures you mentioned. We want to ensure your concerns are addressed properly, and we’ll work to resolve this situation for you.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Katimy Team
À l’écoute du client s’il y a problème…
À l’écoute du client s’il y a problème de livraison. Équipe attentive, je recommande ce site
19 de julho de 2024
Opinião espontânea
Resposta da Katimy
Bonjour Oliver,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre équipe a su être attentive et réactive concernant vos problèmes de livraison. Votre recommandation nous touche beaucoup, et nous restons à votre disposition pour toute assistance future.
Cordialement,
L'équipe Katimy
Service nul
Service nul, qualité nul, service nul, this my bad experience
7 de julho de 2024
Opinião espontânea
Resposta da Katimy
Bonjour Hanene,
Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été satisfaisante. Ce n'est pas le niveau de qualité de service que nous souhaitons offrir à nos clients. Votre retour est très important pour nous, et nous aimerions comprendre davantage ce qui s'est mal passé.
Si vous souhaitez discuter de votre situation, n'hésitez pas à nous contacter à contact@katimy.com. Nous aimerions avoir l'opportunité de rectifier les choses.
Merci pour votre retour.
Cordialement,
L'équipe Katimy
A fuir!!
Je n’ai pas reçu la bonne couleur et c’est un produit de mauvaise qualité, rien à voir avec la photo sur le site. Le service client refuse de payer les frais de retour. A fuir!!!
11 de junho de 2024
Opinião espontânea
Resposta da Katimy
Bonjour,
Nous regrettons d'apprendre que vous avez rencontré des problèmes avec votre commande, notamment concernant la couleur et la qualité du produit. Ce n’est pas l’expérience que nous souhaitons offrir à nos clients.
Concernant les frais de retour, nous comprenons que cela puisse être frustrant. Nous vous invitons à nous contacter à contact@katimy.com en incluant votre numéro de commande, afin que nous puissions discuter de votre situation et chercher une solution ensemble.
Merci pour votre retour, qui nous aide à nous améliorer.
Cordialement,
L'équipe Katimy
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.