Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Leia as opiniões dos outros
Kern WIFI notified ahead of time of a speed upgrade that would necessitate for the MicroTik haP AC-3 to have a firewall and firmware up date. The disruption was very minimal with little down time. Th... Ver mais
Our old wifi provider out of the blue gave us 30 days notice they were not continuing. A quick google lead us to Kern Wi-Fi and the rest is history. Communication and understanding from the very fir... Ver mais
A empresa respondeu
Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Informações de contacto
91 King William Street, Adelaide, 5000, ADELAIDE, Austrália
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Awesome service once again from…
Awesome service once again from Christine and the Kern tech team. Thanks for your help
Top work as always between Christine…
Top work as always between Christine and Simon things get sorted asap.
Love their work!!
Router dropped configuration after a…
Router dropped configuration after a power spike and left us without comms.
Was able to speak to a Kern Tech direct and they diagnosed problem and had us back up and running in no time. Great team and great service.
Kevin

Resposta da KernWi-Fi Pty Ltd
Fantastic communication and explanation…
Fantastic communication and explanation of the setup and procedure. Quick service and the installation was easy and a great experience. Recommend Kern very highly!

Resposta da KernWi-Fi Pty Ltd
Christine always on the ball!
Christine always on the ball!! Can’t wait to see if the broadband works??

Resposta da KernWi-Fi Pty Ltd
A quick response that addresses my…
A quick response that addresses my request.

Resposta da KernWi-Fi Pty Ltd
Phil
Phil, as usual handled the revamp of our upgraded systems and also integrated a new Printer, which has assisted greatly with my Home Office operations in a most professional manner.

Resposta da KernWi-Fi Pty Ltd
Highly recommended
They were the only internet provider in Adelaide that could give us Wifi at our home address. Which is absolutely ridiculous when we live in the inner suburbs of a capital. All other providers gave us one excuse or another but Kern just got on with it.
Good setup. Great service. I’ve never known a business personally call me before to advise about an upcoming service outage later that day.
Would highly recommend and wish I’d gone there first rather than waste my time with the larger companies. It would have saved a lot of hassle

Resposta da KernWi-Fi Pty Ltd
If you want honesty ,go to Kern
My issue was dealt with a professional, efficient and pleasant manner. Highly recommended!!
Kern wifi customer experience has been Excellent
Kern wifi customer experience has been a+ since first dealing with them. Follow up time is exceptional and give a personal touch, highly recommend

Resposta da KernWi-Fi Pty Ltd
Nice to deal with someone who has…
Nice to deal with someone who has helped us for many years

Resposta da KernWi-Fi Pty Ltd
prompt reply and issue is fixed…
prompt reply and issue is fixed instantly.

Resposta da KernWi-Fi Pty Ltd
As always top service
Prompt and accurate responses
Even though Kern were ultimately unable…
Even though Kern were ultimately unable to help connect me to their Wireless NBN network, I found them extremely helpful and they always promptly attended my queries and the service technician turned up when booked.

Resposta da KernWi-Fi Pty Ltd
Internet down...responded quickly
The internet was down at my house at Houghton on Friday, but Kern responded quickly to fix the issue.
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