Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Informações de contacto
91 King William Street, Adelaide, 5000, ADELAIDE, Austrália
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
4,8
Excelente
203 opiniões
Pede aos clientes que escrevam opiniões
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Prompt reply
Very happy with the quick response and pointing the way for a possible fix
27 de março de 2021
Great customer service
Thanks to KERN for their great customer service. They are always very helpful and do all they can to ensure the service is running smoothly. I highly recommend them.
18 de março de 2021
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Thanks for the feedback! Always happy to help!
Feedback
It would have been helpful to receive a call in regards to the issue that we were experiencing. We have had problems with connecting to the hotspot today also. Therefore i do not believe that the problem has been resolved. Thankyou
22 de fevereiro de 2021
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Hi Katherine and thanks for your feedback. I have re-opened the job ticket as we will need to get your IT to look at some internal settings as we don't control this.
Incredible service
Incredible service - can always rely on the team at Kern. Fast, efficient and always incredibly responsive and supportive with any issues.
- Alex: Event Producer for RCC 2021
22 de fevereiro de 2021
Resposta da KernWi-Fi Pty Ltd
Hi Alex, always a pleasure working with you guys year after year.. We are only a phone call away to support you..
Cant beat local support.
Great support, prompt, knowledgeable and local.
14 de fevereiro de 2021
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Hi Kym, thanks for the review, we are always happy to support the local community!
Awesome service!
8 de fevereiro de 2021
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Thanks for the feedback! Always happy to help you..
Christine is Awsome
3 de fevereiro de 2021
Resposta da KernWi-Fi Pty Ltd
Thanks for the feedback! Always happy to help you..
Prompt fix
We were unable to connect late evening to our home wifi which was not recognizing our network id and password. Kern resolved the issue responding to a windows 10 update and it was fixed the following day.
10 de dezembro de 2020
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Hi Richard, thanks for the feedback, we are always here if you need us..
:)
Performance reductions over the past year
Thank you for running the end to end tests to confirm the hardware and setup is ok.
I'm assuming the general reduction in download and upload speed is because of the increased subscriptions and users of the Hermitage tower. We are working with 5 down and 1 up during office hours, which means we are needing to balance our video conferences. We certainly got used to the solid 25/5 when it was available.
Do you have plans to beef up the infrastructure or should we anticipate further performance reductions in the future as your user base expands?
9 de dezembro de 2020
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Hi Paul, we did ask you to supply some further information and I noticed there was no response and the ticket has closed.
We are more than happy to investigate further.
KernWi-Fi Support
//------------------------------------------------------------
Hi Paul,
cant see anything out of the obvious.
Please refer to this link to assist with this case.
http://my.kernit.com.au/client/knowledgebase.php?action=displayarticle&id=4
//------------------------------------------------------------
I actually got service from an internet…
I actually got service from an internet provider - hard to find these days...
14 de outubro de 2020
Resposta da KernWi-Fi Pty Ltd
We pride ourselves on our local support, glad we can help out when needed!
Kern WIFI is a great local business
Kern WIFI is a great local business. With fantastic support
11 de outubro de 2020
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Thanks for the feedback! Always happy to help you..
Resposta da KernWi-Fi Pty Ltd
Hi Vicki and family, I'm glad KernWi-Fi has been a great solution. Thanks again!
:)
A long term happy customer connected to Kern using WiFi
I connected with Kern via their WiFi solution when all I could get was ADSL, my connection was always dropping and the 3G signal was shocking from inside my house. Kern came and installed a dish to my roof and ever since my internet has never been so stable! Even with NBN now in my area, I have stuck with Kern using their dish, my neighbours are always complaining about their NBN connections, I always tell anyone with NBN issues to move to Kern they won't be disappointed, even if they move their NBN to Kern, very happy.
9 de outubro de 2020
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Great to hear!!! Glad we were able to assist you to provide a long term stable connection. Many thanks again from team Kern!
Fantastic help from Kern
Fantastic help from Kern for one of my clients. Rapid response, great technical knowledge, friendly service.
8 de outubro de 2020
Resposta da KernWi-Fi Pty Ltd
Hi Allen, always happy to help with your projects! Thanks for your review.
:)
Very satisfied
Very satisfied with the product and after sales service is the best I've experienced.
7 de outubro de 2020
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Thanks Neil! Always a phone call away if needed! :)
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