Kidzcountry Opiniões 

Horrible customer service and late delivery. Purchased an item as a Valentines Day gift on 1/31, it did not ship until 2/18 (Vday + 4 days) and arrived 2/29.

Customer service lied saying it shipped 3 days after placing the order, but that the shipping company just did not update my tracking info.

Then when it did not arrive on time they claimed it was actually NOT SHIPPED due to the shipping company being closed for a holiday.

Their staff lied to me, then managent thought finally doing their job 3 weeks late was an adequate resolution. I wish I could include screenshots of their emails and excuses.

If it is impossible to serve a customer in time for a holiday, say so before I order an item and count on it arriving for a special occasion.

Thankfully, I paid through PayPal and filed for a refund. They asked me to take it down because it impacts their reviews. SORRY, they deserve every ounce of negative feedback. Do NOT give them an order, use Amazon... I am dreadfully sorry that I did not.

DO NOT BUY ANYTHING ON THIS WEBSITE....I ordered a toy that came damaged and the sounds were all in Chinese, the battery burnt up and it was scratched and broken. I Have been trying to get a refund only to receive emails from several different people getting the run around. It has been 2 weeks and they still won't refund my money after I sent pictures and a video of the toy per their request. I do not understand how a scam site like this keep on operating. I paid $95 for something worth maybe $15 and it looked used. STAY FAR AWAY FROM THIS SITE!!!

Would give 0 stars. Very poor quality watch, strap broke after being worn twice. Returned item with order number and address, but they refused to refund as didn't have a specific code included. Awefull company with cheap, poorly made products - avoid at all costs.

Avoid avoid avoid. Takes forever to come and then a bag of crap when it arrives. Unable to return

it is awful that you are not been told when the item will arrive before paying and when it come later than the time you wanted it for like a birthday present and it is no longer needed you are not allowed to return it. I would recommend everybody to steer away from this dodgy business.

Do not -- DO NOT -- buy anything from this company. It has been over 3 months since I informed them that they sent me the wrong item -- a Halloween costume for my daughter -- and requested a refund (and a means to return the item). I wrote repeatedly, and I repeatedly got a response that there were making my request a "top priority" and they are waiting to hear back from the "relevant department." At one point, they promised me that they would get back to me with a "comprehensive and favorable resolution within 3-5 business days." Nothing -- until I wrote a month later. And then the same boilerplate of top priority and not yet hearing a response from "the team" that supposedly handles this. It's like Kafka's The Trial, except for badly-made children's costumes. Is it a straight-up scam? Or just the most incompetent company that deals in such volume it figures it can just ignore its mistakes? Please don't deal with KidzCountry.

Don't know where to start. Website said three day delivery. Not true. After three days, messaged side through Chat. Was told 7 to 10 days. Asking for tracking number. Was told none available. Asked how long it takes to process Was told 24 hours, but two days later, the order is still processing. Asked for a refund, was told a refund couldn't be give because order is already in transit. But how can it be in transit, with no tracking number. Please help me make it make sense.

Oh dear, looks like I've been nobbled by this company. I placed an order with them and they delivered through Royal Mail - unfortunately, Royal Mail left it outside my front door and it was stolen. They are now refusing to send out a replacement or give me a refund. Small Claims Court it is then.
DO NOT BUY FROM THIS COMPANY!!!!

DO NOT DEAL WITH THIS COMPANY. Sent faulty goods and are refusing to refund/accept the fact that the goods are faulty. Their refund policy is against consumer law. I raised a recharge request via my credit card provider and they followed up with an email calling me unethical & unprofessional.

Do not buy anything from this company, they have refused to either exchange or for me to return a faulty product. Obviously against consumer rights so I will report everywhere I can unless something is done about this.

I purchase 2 different pair of Lilo & Stich Sneakers for my daughter. Only after ordering they do not have it in stock. They gave me alternate replacement option. Receive one pair month a half later only to be the wrong size. Never received the 2nd pair. As a paying customer this is very upsetting. I do not recommend anybody buying from this website. Try your luck with another website if you don’t want to be unhappy. Worst customer support & experience that you can imagine.

I thought this was a fake website because they take so long to get back to you and never answered specific questions about my parcel. To my surprise the parcel actually arrived (although it’s sent from China and no tracking is available). Parcel arrived in about 8 weeks.

Ordered a heated Gillet for Christmas .paid over the odds thinking this would be better than the £16.99 offerings on other websites. This took three weeks to arrive from alleged UK warehouse. When it arrived it came with no battery or charger to operate the Gillet...phoned to complain but no answer or no return call. I would definitely NOT recommend buying anything from these people .Customer service is none existant.

Christmas rug ordered (£115) early November 23 with stated shipping within 1-2 weeks. Delivery period passed. Emails sent requesting update. Standard responses received with no useful information. Response ultimately received with Royal Mail proof of delivery link for a package delivered to an address in Clapham before the date of my order.

There was a long long wait for the Poppy T shirt and when it arrived the T shirt has a big stain in the bottom corner which looks like a coffee stain, but is likely to be a stain where printing ink has transferred from another garment. The size is also smaller fit than advertised. I won’t buy again from the company

I was looking for a Halloween mask and decided to give this company a try. I saw all the negative reviews and was very hesitant to order from them. But I decided that if it was a scam I could just get refunded by PayPal.

I received the package perfectly on time, and the mask is in great condition. The latex isn’t fragile, and it’s almost exactly as advertised.

My experience was amazing, and I’d definitely recommend giving them a try.

Terrible customer service. Package never arrived. Avoid this company

NEVER! DO NOT BUY, USE THIS SITE!
They took your money, even just ordered and canceled. They can just 75% Money back for canceling. You're going to loose/waste your money for canceling. It doesn't make sense. Their products quality are low and most cheapest. They just ordered from China. Unprofessional baby products site and they sale untested products.

Update -
I have received confirmation from Pay Pal that they have received the refund from from Kidz Country which will be forwarded on to me in due course. I appreciated their support in resolving this dispute which did require a degree of tenacity.

This is a positive update of my review dated 14th June. I am happy to report that Kidz Country have agreed to refund me the total amount overpaid when I was sent the smaller size of the soft toy ordered. I will definitely confirm when I have received this and am pleased to be able to amend my review.

Kidz country sent me a poor quality baby pillow with the design pattern upside down. When I complained they kept responding to say their product department was looking into it. I asked what they were looking in to when I provided a picture showing the fault and wanted a refund. They offered a discount off new items, a partial refund, or a new pillow if I paid for the shipment. I challenged this citing the Consumer Rights Act on the law around a refund on a faulty item. Eventually they asked to see this clause, which I sent them. They then stopped responding…until I filed a HMRC small claim against them. Seeing the negative trust pilot reviews made me decide to do something about this. They responded within minutes of receiving HMRC’s email. They tried to negotiate with me but I sent it to a hearing. They have now agreed to refund the cost of the item and pay my claim free. Although the item was only £33 and the claim fee was £35, I couldn’t let these cowboys get away with this continuous poor behaviour. Do the same if they fob you off.