Kiltane Retail Opiniões 

104
•
TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

Ordering was easy and delivery was prompt to Glasgow all packaged well in a box. I am happy with the tweed blazer the quality is good and the fit apart from the arm length is good for a size 14, I can... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece. Unfor... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

104 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 46% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,1

Todas as opiniões

(104)

78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Prompt delivery and good quality but long sleeves.

Ordering was easy and delivery was prompt to Glasgow all packaged well in a box. I am happy with the tweed blazer the quality is good and the fit apart from the arm length is good for a size 14, I can even wear a jumper under it and still fasten the button so that is a bonus.However there is no pink in the material as the beige pink description but I am happy with that just a pity the sleeves are 2 inches too big as there are 3 buttons on the bottom of the sleeve so that makes it difficult to even just turn the sleeve up. I have previously had to pay with Ralph Lauren blazers to have the sleeves altered because of buttons but I am not going to go to further expence again with this blazer unfortunately it makes the jacket look too big. Other than that it is a lovely blazer.

20 de outubro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

A little smaller than expected

A little smaller than expected, Pnhotoo a bit deceiving.

16 de outubro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for taking the time to leave a review. We're sorry that the garment was slightly smaller than you expected. If it's not quite right for you, please feel free to contact customer care.

Classificada 5 em 5 estrelas

Excellent customer services

Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrived very quickly and without any issues.

3 de outubro de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the kind 5 star review! We're sorry for the delays with our courier, however we are delighted to hear that we were able to turn this around for you.

Classificada 5 em 5 estrelas

Very soft sweaters and cardigans

Very soft sweaters and cardigans, good quality.

13 de outubro de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the 5 star review, we're pleased to hear that you are happy with your cardigans from us!

Classificada 5 em 5 estrelas

Products are first rate

Products are first rate. I enjoy all of mine

4 de setembro de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you so much for the 5 star review and for your continued support!

Classificada 5 em 5 estrelas

Beautifully wrapped

Beautifully wrapped, high quality cashmere. Will only use Kiltane for my cashmere from now on

2 de setembro de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the kind review, we're so pleased to hear your feedback!

Classificada 5 em 5 estrelas

Really nice and quality cashmere

Really nice and quality cashmere, value for money.

26 de agosto de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for taking the time to leave us a review, we're delighted to hear that you are impressed with our products.

Classificada 5 em 5 estrelas

EXCELLENT

Hi. My experience has been very good with Kiltane. I think your Harris Tweed jackets should be on deals more as I would buy some more.

27 de agosto de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thanks so much for the 5 star review and for sharing your feedback.

Classificada 1 em 5 estrelas

Misleading labelling

The single star reflects on the misleading labelling of the products. I looked at a number of sweaters in the Manchester Store. The collar label states Kiltane Scotland. The inner label in respect of the composition of the garment and washing instructions does not have information as to where the garment was manufactured. So the label misleads the purchaser into believing that the garment is made in Scotland. When I queried the provenance I was told the cashmere was from Mongolia. I knew that, but again I had to ask where it was made and received an evasive answer. Simply put this is NOT MADE IN SCOTLAND, and the labelling implies it is. You can work out the level of……… If they can provide decep

22 de agosto de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for sharing your feedback. We are sorry to hear that our labeling caused confusion.

Kiltane is a Scottish brand, with our designs created in the heart of Edinburgh, which is why our branding features Scotland. However, not all of our products are manufactured in Scotland. We work with specialist producers around the world, including Mongolia, where some of the finest quality cashmere is produced.

For customers specifically looking for products made in Scotland, we have a dedicated Made in Scotland collection on our website and in store. Products within this collection are manufactured in Scotland and are clearly identified as Made in Scotland.

You can find the collection here: https://www.kiltane.com/collections/made-in-scotland

We appreciate your feedback and understand the importance of being clear about the origin of our products.

Classificada 5 em 5 estrelas

Prompt delivery and beautifully…

Prompt delivery and beautifully packaged. Cardigan excellent quality and a lovely pale blue colour

18 de agosto de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thanks so much for taking the time to leave us a review. We're delighted to hear that you are pleased with your new cardigan and our delivery services.

Classificada 5 em 5 estrelas

Beautiful cashmere and such fast delivery

I ordered a stunning cashmere scarf on sale at a shocking price and it was delivered so very fast! Very happy, a customer for life.

7 de agosto de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the kind review - we can't wait to welcome you back shopping with us again soon.

Classificada 5 em 5 estrelas

Products are of the highest quality and…

Products are of the highest quality and the online part of the business is very professional with products arriving promptly and safely

20 de julho de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the 5 star review. We're delighted to hear that you had a positive online shopping experience!

Classificada 1 em 5 estrelas

Poor quality

I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece.
Unfortunately, the items started pilling after just one day of wear. The fabric feels very poor quality and quickly developed a fuzzy, worn appearance, almost like cheap paper-thin material or mohair shedding. For products at this price point, this is completely unacceptable.
I have purchased cashmere from other brands costing around £70 per item, and the quality was the same or even better. Based on my experience, these products are definitely not worth the money.
Very disappointing quality and poor value for such expensive clothing. I would not recommend this brand.

17 de junho de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for taking the time to share your feedback. We are very sorry to hear that you are disappointed with your purchases.

While some degree of pilling can occur with all cashmere, especially during the first few wears as excess fibres are naturally released, we appreciate that the level you experienced has left you feeling dissatisfied.

To help minimise pilling, we recommend avoiding excessive friction from items such as bags, seatbelts, and outerwear, and gently removing any pills with a cashmere comb.

We value your feedback and take concerns about quality very seriously. Please feel free to get in touch with us at customercare@kiltane.com to discuss further.

Classificada 5 em 5 estrelas

Gorgeous products

Gorgeous products. Purchased a blanket and a neck tie as a gift and they were prefect. Very speedy shipping too!

3 de junho de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you so much for the 5 star review. We're delighted to hear that you are happy with your purchases!

Classificada 5 em 5 estrelas

This was my third purchase from…

This was my third purchase from Kiltane. Very pleased with quality.

30 de maio de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for the 5 star review, and for your support - we're so pleased to hear that you are a return customer.

Classificada 5 em 5 estrelas

Great products but why the super skinny models - not very inclusive.

Very pleased with my new jumper and cap, good quality and a reasonable price. However - I really think that the use of super skinny models is outdated and not very inclusive. Be good to see some balance Kiltane.

18 de maio de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for your feedback. We’re so pleased to hear you’re happy with your new jumper and cap. We also really appreciate your comments regarding our model representation. Inclusivity is important to us, and feedback like yours is invaluable as we continue to evolve and improve our imagery across the brand.

Classificada 5 em 5 estrelas

Luxury, comfort and style.

Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My temperature is very unpredictable - but I know I can warm up quickly by throwing the scarf on. The quality is superb - clean, perfect hems. Delivery was breathtakingly fast, with great customer service. I would thoroughly recommend Kiltane - it's a product that will stay in our family in perpetuity 😊

20 de abril de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you so much for your incredibly kind words. We’re delighted to hear your shawl has brought you comfort, warmth, and style.

Your feedback means so much to our team, and we wish you all the very best moving forward.

Classificada 5 em 5 estrelas

Great cashmere neckties

Great cashmere neckties. Purchased for myself and then as gifts. Arrived beautifully packaged.

22 de abril de 2026
Opinião espontânea
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Resposta da Kiltane Retail

Thank you for your kind review! We’re so glad you’re happy with your necktie, and we hope the recipients love theirs too.

Classificada 5 em 5 estrelas

Great product selection

Great product selection , good quality
Very good customer service

22 de abril de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thanks so much for the 5 star review. We are delighted to hear that you are happy with your products and our services.

Classificada 5 em 5 estrelas

Just fab !

Absolutely love my cashmere cardigan and necktie ! Ordered online , came quickly and lovely packaging. Will be having more 🫶

15 de março de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for the kind review! We're so pleased to hear that you love your order and we hope to welcome you back shopping with us again soon.

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