Ordering was easy and delivery was prompt to Glasgow all packaged well in a box. I am happy with the tweed blazer the quality is good and the fit apart from the arm length is good for a size 14, I can... Ver mais
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Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrive... Ver mais
A empresa respondeu
I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Ver mais
A empresa respondeu
I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece. Unfor... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.
Informações de contacto
39 George Street, EH2 2HN, Edinburgh, Reino Unido
- customercare@kiltane.com
- kiltane.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 46% das suas opiniões negativas
Geralmente responde dentro de uma semana
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The delivery is terrible
The delivery is terrible. Firstly it is delivered three days later than expected. DHL throwed my parcel on the road and created a fake person to sign it. I can't imagine if I didn't rush downstairs and collect it in minutes.
Horrible Shipping experience
Product quality is great ( same as other cashmere companies ) ! However, the international package looks like I ordered from TEMU, the carton was arrived totally crushed and wrinkled. Can’t believe this was with UPS service plus I had to pay additional $35 even though my order was almost CA$1400. I don’t see any “Luxury” related according to my shopping experience LOL
Very good selection of merchandise
Very good selection of merchandise. Purchased cashmere scarf. Great quality.
Deeply unsatisfying experience - items still not received
I bought three pullovers yet never received the goods following inaccurate tax billing from transporter UPS and inadequate customer service (5 calls and 4 mails later to various phone & email adresses, still no feedback). Hoping that Kiltane will reimburse me soon.
The most beautiful bit of clothing I have
My blazer shipped promptly to Hawaii. It's more beautiful than knock offs I've ordered from the States (and returned.) I'm so pleased with the look and quality- I can't wait to take it to the chilly mainland for Christmas! I look forward to many years of use
Scottish Pride
I placed my order and I had it within days, it’s so so soft, brightly coloured, and price was fantastic. I love love love it as a true Scottish lady I love my Tartan and I will wear it with pride and I will be ordering more from here it’s like a little shopping party on this site, Kiltane thank you for making me extra happy.
I bought 68 scarves, and you lost 24!!!
I bought 68 scarves, and you lost 24 scarves. I sent some emails for a week, and you didn’t give me any feedback!!!
It’s crazy!!!
The package arrived really fast yet...
The package arrived really fast, the quality seems good in general, only one sweater already shows some pilling, which is a little sad.
Ordered item 7 days ago that was then…
Ordered item 7 days ago that was then heavily discounted (25%) for Black Friday promo a few days later. Have been told to return item and re-order identical in-stock item for discount. Not possible to process over the phone. Madness. Product good, customer systems not good
Beautiful
Beautiful, wisteria cardigan. Arrived overnight to NYC.
Perfect Harris Tweed Blazer
Very easy to order online, my Harris Tweed Blazer was delivered within 2 working days. Upon arrival the size wasn’t quite right for me so I reordered a smaller size and returned the original. Very easy to do and stress free. I’m delighted with my blazer, excellent quality, style and colour. I definitely recommend Kiltane.
Genuine Harris tweed, modern designs
Genuine Harris tweed fabric in modern designs and well made. Careful customer assistance during the shipping process. The only downside I have experienced is the high amount of import taxes, that is charged by the buyer's country, according to the local customs and duty regulations. Fortunately, this further expense was offset by the fact that the item purchased was on sale.
Great experience! You could make it better perhaps.
We ordered 2 woollen blankets a week apart. The first was ordered with a small gift bag, which doesn’t fit, so it’d have been helpful if this was made clearer on the webpage.
We then asked if we could order a second large bag with our second order. Then Kiltane customer service came in and added a large gift bag free of charge. It’s the small things that make the biggest differences.
The some of the blankets are made from recycled wool. Maybe you should shout out louder about this? Sustainability is where it’s at❤️.
Beautiful blankets by the way. Ideal for our wedding presents to family in Northern Spain.
Nice beret but not as good quality as last year.
Although the beret is nice it isn’t of the same quality as last year. Last years black beret is the nicest I’ve found, beautifully thick and fluffy . Unfortunately this navy one is just not the same which is very disappointing. It is still a good beret and I’ll be keeping it but not quite the same. It was delivered promptly and well packaged
It’s itchy
It’s itchy. Didn’t like the way it feels. Don’t recommend.
Cashmere scarf replacement
Purchase on line, I received the product in 3 days. Wow what a service 👏🏼👍🏼🥳
Thiefs
Bought a scarf in store they charged me double in Canadian dollars. Be careful. I will have to dispute the charges with my bank. Instead of helping me they referred me to their partner who does the currency conversion. STAY AWAY
Great experience
I was really happy with the neck tie I ordered online. It arrived beautifully packaged too.
I applied on Indeed for a sales…
I applied on Indeed for a sales consultant role with this brand.
I was told by management that they were recruiting for 2 new stores and needed a new team.
Then I get contacted saying that's not the case and the stores won't open.
Why would this company advertise and interview for stores that don't exist and waste someone's time.
Very unprofessional conduct.
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