Kiltane Retail Opiniões 

104
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordering was easy and delivery was prompt to Glasgow all packaged well in a box. I am happy with the tweed blazer the quality is good and the fit apart from the arm length is good for a size 14, I can... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece. Unfor... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

104 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 46% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,1

Todas as opiniões

(104)

78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

good quality

Products are really good quality. I bought cashmere products and they are soft and velvety. I really liked them.

19 de janeiro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for your kind words. We are very glad you like your order. Kind regards, Kiltane Customer Care

Classificada 5 em 5 estrelas

I saw this product in an advertisement…

I saw this product in an advertisement and was immediately hooked! I ordered the cashmere scarf in oyster grey then and there and was impressed with speed of the delivery !
It is the most beautiful colour and soooo soft !!!
It’s gorgeous , bought as a gift for our daughter and she was thrilled, so a first class buy !!! Very pleased with everything about this purchase .

9 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality

The quality destroy my thoughts of cashmere and technique. It’s not worth of the price even if it’s on sale, not to mention the delivery fee to Europe

19 de janeiro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not satisfied with your experience. Your feedback has been shared with the relevant team so we can learn from it. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Classificada 4 em 5 estrelas

Kiltane .. A lovely discovery ⭐️

This was my first time shopping with Kiltane and I was a little apprehensive as I often have issues with clothes fittings due to my petite build and 5’2”height.
I’ve been wanting a Harris tweed jacket for a long time but never found one that I actually liked until I saw it on Kiltane.
Service was excellent… I was kept informed of my order and delivery at all times.
I found the size guide really helpful.
My jacket is beautiful, I love the quality of the fabric, the cut and the fitting apart from the sleeves which are too long … but I’m still keeping it.
I thought the sale price was reasonable but just disappointed at the extra cost for the alteration for the sleeves.
The reason for the 4* is only because the sleeves are nearly 3ins too long and now need to find a good tailor to adjust them.
I will definitely order again.
Bero

12 de janeiro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. Your Feedback have been passed on to the relevant team for consideration as we continue to make improvements. If you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Classificada 4 em 5 estrelas

Great variety of woollens by Kiltane…

I was surprised to find Kiltane website, while looking for a cashmere jumper. I liked the times and they were on sale. Some errors occurred while ordering, that were dealt with quickly. Really like the jumper which is a soft Camel colour, polo neck jumper. The cashmere is good quality, and substantial - ie thick. Size 12 fits me well on the arm length, BUT it's just a bit too long, comes down to my hips. I'm short waisted, so I have to bunch it up a bit, which is a real shame.

7 de janeiro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. Your feedback have been passed on to the relevant team for consideration as we continue to make improvements. If you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Classificada 5 em 5 estrelas

Highly recommended

I don't normally bother with writing reviews for online shopping, but had to make an exception for Kiltane.
I found them via a Google search and after going through the popular high street brands websites looking for a scarf, but all the popular brands offered were cheap polyester rubbish. I then found Kiltane, which had an offer on at the time and they were 100% lambs wool. Selected a nice scarf, bought and didn't think anything of it. To my suprise, it was delivered next day, beautifully packaged and the scarf was excellent quality and more importantly nice and warm.
Highly recommended.

6 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Ms Ren

All the scarves are good. I understand the importance of environmental protection, but buying 14 scarves and only using two sheets of paper for protection makes them inconvenient to store. Also, online shopping doesn't allow purchasing smaller shopping bags similar to those in stores, forcing me to buy new bags to give as gifts.

5 de janeiro de 2026
Opinião espontânea
logótipo da Kiltane Retail

Resposta da Kiltane Retail

Thank you for letting us know about your experience. We apologise for any inconvenience caused and understand your frustration. If you contact our customer service team with your order details, we will do our best to help resolve this for you. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Classificada 5 em 5 estrelas

Quality Cashmere Scarf

My first time purchasing from Kiltane. A speedy delivery and a well priced quality scarf. I will use the company again.

Thank you for a positive buying experience.

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer experience, have placed two orders, one for a waxed hat for dog walking which has been fantastic. My second order was for a personalised scarf. Unfortunately after a few wears the embroidery came loose and so I raised this not as a complaint but as a heads up incase it got worse.

The response was quick and was offered a replacement or a refund right away which I was not expecting. Loving the scarf I requested a new one which arrived today.

Communication was quick, polite and very personable. Could not be happier.

Thanks to Alice and the team for their help.

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Belle qualité !

Livraison rapide et étole « wrap » de belle qualité.
Ma fille m’avait offert il y a quelques années la même étole aux couleurs un peu plus vive. Elle ne s’est pas déformée avec le temps, la laine est d’excellente qualité et elle tient chaud.
Voilà pourquoi je commande à nouveau celle en rose et ce malgré les taxes et les frais de livraison qui ont été de 48 € environ !!! 😉🥹😅 (j’habite en France)

31 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best online order experience ever !

I was in Edinburgh in Oct 2025. I purchased scarfs in Kiltane store there. In my opinion it was the best store of the many in that city. When I returned to the USA and Christmas was coming I regretted not having more for gifts. Last minute I looked at the website and could could not believe that they would ship to me from Scotland in just three days at great prices too. The absolute BEST company I have EVER dealt with by far. It was stress free ordering and had great tracking .Happy with entire experience. Merry Christmas to all Santa's helpers at Kiltane.

14 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not recommended

I paid 14€ for sending fees on 12/december, and did not receive the order yet. Not recommended for orders outside of UK.

12 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Really bad experience

Really bad experience for buying those gifts for my friends and family!!!
Delayed and delayed shipping made me miss my mailing gift to overseas relatives . Hesitated to buy next time, also the packing were so ugly😒

15 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This was good

This was good - I'm aware Kiltane reviews have been mixed! The Tori coat is a perfect length for warmth and practicality and it is every bit as beautiful as I'd hoped. I particularly appreciated the detailed clothing measurements on the website which showed the seamlines and garment construction. I compared measurements with a jacket I already had and got the size right first time. Only slight reservation in that the sleeves are a little narrower than I would have liked for a winter-weight jumper underneath,

13 de dezembro de 2025
Opinião espontânea

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