Kittle Photographic Opiniões 

300
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.

Classificada 1 em 5 estrelas

As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Aulas de fotografia

Informação fornecida por diversas fontes externas

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

300 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(300)

32 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

School photo disaster… plenty of space…

School photo disaster… plenty of space above the head of students, yet bottom half of school logo on blazer doesn’t show ! Really disappointing. Unprofessional. Amateur quality photography

13 de outubro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

My apologises to hear you are not happy with the photograph. Please email us at info@kittlephoto.com with your photo ID and we will be able to look into this for you.

Classificada 4 em 5 estrelas

From bad to good

At first I was cross as my sons photocard was invalid and the image taken seemingly lost but the company did manage to recover image. Unfortunately the time spend searching ment i had missed free delivery to school but as a goodwill gesture, kittle have sent me the image for free. I actually cannot fault the customer service I received.

13 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Kittle have been doing my kids school…

Kittle have been doing my kids school pictures for the past 7 years and I'm always so happy with the quality and the price. I lost the details to order my child's picture and you went above and beyond to make sure I could get my child's picture. Kittle are amazing!

12 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

So helpful and amazing

So helpful and amazing! Hallie was polite, kind and sorted everything with my order! She was so patient and understanding! Amazing photo and amazing service!!!

12 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t Bother with them!

Had no choice But to use these as the school hired them and i’ll be spraking with the school directly, First off the pictures taken of the children are badly done, Only one photo and then all rushed through to the point some children didn’t even get a picture taken, These don’t appear to be professional photographers In anyway, The website is shocking, the organisation of how they do things shocking and The price is absolutely Disgraceful!!! We will not purchase kittle Photos again infact I could of done better myself. The postage is over £4 for two tiny photographs It doesn’t even cost that to send And the actual photo pricing is Frankly Robbing. Happy to take crap photos and take your hard earned money over but without a ounce of Quality. It was back in sept the pictures were taken.

11 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service, managed to find a school portrait from 2008 (15 years ago!). No complaints.

29 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Good Afternoon,
Thank you for your wonderful feedback.
We are very pleased we were able to locate the photograph of your child.
We hold previous years photographs within our archive meaning these are accessible for parents to purchase upon request.

Classificada 5 em 5 estrelas

Excellent customer support service

Excellent customer support service. I had an issue with the access codes to my son's photos, and they kindly and quickly resolved the problem for me.

5 de outubro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hi Nati, thank you ever so much for your wonderful feedback. We are pleased that we were able to help you with your enquiry efficiently.

Classificada 5 em 5 estrelas

CJ's Customer service help was…

CJ's Customer service help was brilliant after an issue logging in.

3 de outubro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there reviewer! Thank-you so so much we really appreciate the time taken to leave a review! Glad we could help!

Classificada 5 em 5 estrelas

I'm impressed 👏

I was truly impressed with Kittle Photographic's quick reponse to my inquiry and they did a wonderful job on resolving my concerns. Thank you for putting in the extra effort on making your customers happy.

28 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there reviewer! Thank-you so much for reviewing us and sharing your experience with us!

We greatly appreciate the time it took to come on here to review so thank-you very very much!

Classificada 5 em 5 estrelas

School photo

Lovely school photo of my daughter. There was an issue with the digital copy I received, but they rectified it promptly. Thank you.

27 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there! We are so glad you have a lovely picture! We are sorry about the issue but glad we were able to resolve it for you quickly! Thanks again for your time and effort to review us!

Classificada 5 em 5 estrelas

Great company

Great company, my children’s school photos were lovely. Really pleased thanks.

29 de junho de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hi Reviewer! Thank-you so much for your lovely words. We appreciate the time!

Classificada 5 em 5 estrelas

Excellent aftersales

Have just received my children’s school photos, I struggled with the order process a little but their aftersales team helped me through it all. Hayley was patient and really reassuring. The quality of the prints were very good and I can now safely say Kittle has made my memories even better

19 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there reviewer! Just wanted to say thank-you very much for the time and effort you put in to reviewing us. We absolutely love Hayley and she is a valid member of our team! Thanks for your kind words!

Classificada 5 em 5 estrelas

Fantastic company

I would highly recommend this company. They are extremely professional and the photo quality is amazing.
Hayley Martin was the lady I dealt with, she was really warm, friendly and helpful.

26 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank-you very much for your kind words we really appreciate your feedback!

Classificada 5 em 5 estrelas

Very good customer service

Very good customer service. Hayley was very helpful in answering my questions. The pictures are lovely!

19 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank-you very very much for your review! We really appreciate the time and effort in doing this! Thanks!

Classificada 5 em 5 estrelas

Lovely company

Lovely company, everyone was very helpful and patient with my girls and we received some amazing photographs. Hayley was amazing 🤩

4 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there! Thank-you so much for your kindness and effort to leave us a review! We pride ourselves on being PEOPLE and not just automated customer service so thanks again!

Classificada 1 em 5 estrelas

Outrageous company avoid at all costs!!

This company is an absolute joke. The photo quality is shocking. You expect a lovely photo but no. They take the picture (just 1) and give no second chances. Pictures are ruined where people are mid laughing or talking. Then expect people to pay the earth for them when they make you look completely different to your normal self. The lighting is awful and really dark, they give you no advice on how to smile or sit they tell u to sit and just flash. No preparing or getting ready, they catch you completely off guard. I’m not sure how they even keep custom with the useless picture quality and inconsiderate staff. Let’s not forget they can’t even give you a chair your sat on a toolbox. They make you stand and take a picture looking so odd and weird. They edit your photos and make you look completely abnormal and then leave you waiting ages for them to come through after paying. Avoid!!!

28 de setembro de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hi Jenifer
My sincerest of apologises to hear that you are not happy with the photograph that was taken of your child.
Unfortunately it is usually only one photograph that is taken per child due to the limited timeframe we have to photograph the entirety of the school to minimise disruption or because it it is at the request of the school to take only one photograph of each child.
However please contact our customer service team via email ( info@kittlephoto.com) with your photo ID and we will be happy to check the system to see if there were any alternate images taken on the day. Please be re-assured that we also do not edit the childrens photographs unless this is requested by the parent directly meaning this is certainly something that we will be able to look at upon receiving your email.

Classificada 5 em 5 estrelas

I am very pleased with Kittle…

I am very pleased with Kittle Photographic' s work !They are professional in their work, and the customer service is brilliant .I can not recommend them enough!

3 de julho de 2023
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hey there, thank-you for your kind words we really appreciate it!

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