The customer service team responded quickly and we're very easy to talk to and friendly. That can make all the difference. We love the monthly crates and having a responsive customer service team ma... Ver mais
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Leia as opiniões dos outros
They responded in a friendly and helpful manner when I inquired about replacing some pieces in my grandsons most recent kit. He had inadvertently broken a few small pieces assembling the project. The... Ver mais
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I really wanted to like KiwiCo, but their auto‑renewal setup left a bad taste in my mouth. The way they handle renewals feels sneaky—like they’re hoping you won’t notice until your card gets hit aga... Ver mais
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I ordered a crate for my son as a surprise present. Before I was able to give it to my son, I was notified about getting charged for the second crate soon. I still forgot to cancel it and a week later... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Informações de contacto
140 East Dana St, 94041, Mountain View, Estados Unidos da América
- https://support.kiwico.com/hc/en-us/requests/new
- kiwico.com
3,5
Aceitável
5 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible customer service and problematic components.
2 crates came without working parts, and when their renewal subscription emails went to my Spam, they just continued to charge me. I did NOT sign up for a year, I only signed up for 3 months.
Customer service is snotty and brusque. As well, one crate was far too difficult for my 6 year old. I would NOT recommend kiwico, based on customer service alone.
27 de fevereiro de 2025
Opinião espontânea
Resposta da KiwiCo
Hi there, Sorry to hear that you're not happy with the service you received. We'd like to provide additional context to ensure your issue is correctly represented.
It is true that you never signed up for a 12-month membership, however, you did sign up for a quarterly payment plan for both memberships you purchased. At the time of your order, you gave authorization to automatically bill your credit card every 3 months until you canceled the membership.
We sent two email reminders on May 1 advising that your memberships would auto-renew the following week, yet no action was ever taken to prevent this. While you have just now confirmed that these email notifications were received, it's too bad they were missed, as they could have helped you avoid the renewal charges. Since no action was taken to prevent the charges, the system renewed your memberships for another three months, as was requested with your original purchase. While we do our best to alert customers to what they have purchased, we understand that sometimes these efforts are missed or overlooked.
Regarding your interaction with our team member, in listening to the call, the agent was kind and tried to explain how the charges happened, but it seems that you did not want to hear this and interrupted the agent multiple times. The agent did offer to cancel and fully refund both of your renewed memberships, and you accepted this resolution.
As for the difficulty level of our crates, while some crates do present challenges, they are all designed to be developmentally age-appropriate. For future reference, you have the option to adjust the crate line to something easier or more challenging if your current crate selection is not the best fit for your child.
Thank you again for reaching out and sharing your feedback.
DO NOT SUBSCRIBE!!!!
DO NOT SUBSCRIBE!!!!
I spent $200 and did not receive a single crate. I have attempted to contact KiwiCo multiple times and their communication is incredibly poor but they will bombard you with promotional emails.
Horrible service!! DONT WASTE YOUR MONEY!
The only way I could get into contact with company was to make an international call at my cost. The customer service rep was appalling and said she would email me back. I have heard NOTHING.
DONT WASTE YOUR MONEY!! SCAM
The name KiwiCo is incredibly misleading as you would assume it is from NZ, it is actually a US Company that is incredibly difficult to get into contact with.
17 de maio de 2025
Opinião espontânea
Resposta da KiwiCo
Hi there and thanks for reaching out. We're sorry to hear about your experience. We've requested additional information so we can further investigate. We hope to hear back soon so we can quickly resolve this issue.
Update: Thanks for the additional information. Here is some additional context that should help explain what happened. In reviewing your account, it looks like you had purchased a monthly membership for $84 USD on 4/20/25 and it immediately shipped out on 4/21/25. Based on the tracking, it is still route with your local carrier and this delay is outside of our control. We apologize for the replied emails that might of been missed as some of our emails can end up in the spam folders. When you reached out to our team via phone, we've assist you with a full refund and we can confirm that your membership is canceled. We want to thank you for taking your time and letting us know. Please let us know if there is anything else we can help with.
Great customer service… except when you actually need it!
I was subscribed to Kiwico for more than a year and had received very nice service this whole time. After my last renewal I decided to cancel it for financial reasons.
I have never received my crate and it’s been 2 whole months. I contacted customer service after 3-4 weeks to let them know that my shipping link was not updating and that I had not received anything. They told me they would send a new one after I confirmed my info. I did and waited.
After another 3 weeks, no crate. I write another email, they tell me I never confirmed my information. I answer back with the previous email thread and since no more answer from the customer service.
I asked them to reimburse me, still no answer after a whole week!
This is highly unscrupulous behaviour.
8 de maio de 2025
Opinião espontânea
Resposta da KiwiCo
Hi there and thanks for reaching out. We're sorry to hear about your recent experience regarding your crate delivery. It looks like your international shipment was lost in transit. When you reached out to our team, we asked for an address confirmation and it looks like the confirmation reply was missed in the thread. We apologize for that! We have gone ahead and issued a full refund for your March Crate. Please let us know if there is anything else we can help with. Thanks again for giving us a opportunity to resolve this.
My kiddo loves these boxes. 5 years old
My kiddo loves these boxes. Don't hesitate to buy the subscription box set.
12 de abril de 2025
Opinião espontânea
Web site bad not informitive. Cust service helpful
The cust service was very helpful and responded quickly. The issue completly non transparent as to status of shipments. I should be readly see all packages shipped. That is frustrating.
28 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for letting us know. It looks like the gift recipient was sent the tracking information for your order, which may be why you did not see it. Please know that you can also log into your account between the 21st-25th of each month to check the status of your shipments each month.
Cancel They replied immediately upon receiving…
They replied immediately upon receiving my e-mail. Took care of the issue promptly
25 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for letting us know!
Customer service is great
Customer service is great! I asked a question and got a response within 24 hours (I asked on a Sunday). They got me the information I needed immediately.
24 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for the great feedback!
Very understanding to our situation
Very understanding to our situation, responded promptly, sent another piece, didn’t charge us for the extra piece. Also said they would share information with the design team.
24 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your great feedback!
Good customer support
21 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your feedback!
Customer care is courteous
Customer care is courteous, considerate and on the ball. Unfortunately I cannot review your crates as I do not have them, even though the tracking status describes them as delivered. Your courier service of choice is infamous, in the UK, for its poor performance.
21 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Glad we can assist. We will pass it along to our team for review. Thanks for your feedback!
Resposta da KiwiCo
Thanks for letting us know!
An Absolute Delight
KiwiCo boxes are an absolute delight. We started with the Panda Crate, then Sprout and now Labs. We continue to use the activities from the earlier crates and enjoy the KiwiCo Blog for more play ideas!
23 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your great feedback!
Great customer service
Great customer service. Was upset with a first order and planning not to even deal with it but they proactively reached out to ask what happened and resolved it swiftly. I would consider their subscription based on this alone
19 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Glad we can help resolve the issue. Thanks for your feedback!
Thoughtful and helpful assistance
Thoughtful and helpful assistance by KiwiCo
21 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your feedback!
Great service and quick response
Great service and quick response
18 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for letting us know!
I had lost one of the parts for my Kiwi…
I had lost one of the parts for my Kiwi Co box and we were able to get it replaced. Customer service was very responsive and expedient. Best service ever!
16 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Glad we can help. Thanks for your feedback!
Quick response and resolution of our…
Quick response and resolution of our issue with a malfunctioning part
17 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your feedback!
Speed and conciseness!
18 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for your feedback!
They are very nice and efficient
They were so nice and responded really quickly and fix the problem
17 de março de 2025
Opinião espontânea
Resposta da KiwiCo
Thanks for letting us help!
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