KRYPTONITE Opiniões 

Das schloss ist nach gerade einmal 5 Monaten defekt, Schlüssel lässt sch nur unter größter Kraftanstrengung drehen, Kundenservce reagiert auch nach 2 Wochen nicht.

Absolut nicht zu empfehlen.

I own a few different Kryptonite locks of varying ages. One of which that was about 10 years old stopped accepting the key fully and wont open. The lock was cared for probably above the recommendations of Kryptonite. I spent around 4 weeks trying different approved lubricants and process to get it to open before contacting Kryptonite.

I had to push Kryptonite customer services a little to get a response and further to get them to action anything which was frustrating but the result was a replacement lock under warranty, which in my case was good, fortunately i didn't already have a bike in the lock. Interestingly the new version is designed slightly differently which hopefully will prevent the issue from reoccurring.

If i'm honest i wouldn't trust most locks on the market to last more than a few minutes if attacked and the Kryptonite locks I have are only used as a last line of defense when locked inside of a secure building or car, I haven't heard great things about the theft protection cover and so don't even bother paying into it. It's money better spent towards good insurance.

The Anti Theft Protection Offer isn't worth the paper it's printed on. After my bike was stolen outside my place of work, I submitted a claim as my lock was smashed to pieces when the bike was taken. I never received any acknowledgement from Kryptonite despite following their claim FAQ to the letter. It's been over 2 years now and I have never received a reply. My advice would be to buy a decent padlock from any reputable brand and combine this with a hefty chain...then buy some bike insurance because you will never hear back from Kryptonite, who are basically selling lies to cyclists.

Ive been trying to sign up for the ATPO for days now, but there seems to be a bug in the website... Ive tried contacting them in every way possible but no answer. I truly hope my bike doesnt get stolen soon.

I wanted to register for ANTI-THEFT PROTECTION OFFER but no chance for 2 days. Is there any bug that is going on at the moment? I have already registered my lock and bike. I tried reaching out to Kryptonite but no chance as well.

I bought a Kryptonite New York Fahgettaboudit Chain 1410 in Apil 2022 together with a new bike. At the time I registered for Kryptonite's Anti-Theft Protection Offer (ATPO). I found my bike stolen with the chain cleanly cut left where I parked my bike in January 2024. I filed an ATPO claim immediatly with all requested documents but got no confirmation that my claim was being processed. I chased the customer service team a few times but as of yet, I haven't haven't heard a single reponse from Kryptonite. This is quite frustrating.

Be aware. You will need to pay upwards of £10 for "registering" for anti-theft protection (on an annual basis). I thought the whole point of a kryptonite lock was that part of the reason you bought it was the anti-theft protection!?

Therefore buying the lock DOES NOT protect you for reimbursement if your bike is stolen. In effect this is back door insurance without calling it that.

Claim number 109639

Bike stolen start of February 2024. Cut through chain with an angle grinder Submitted claim, almost end of March now, sent a chaser email mid March, still yet to hear back despite them saying they would take up to 30 days for a response.

Paid for ATPO but still waiting for the service I paid for

My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for.

3 months later, 2 chaser emails and still nothing at all from Kryptonite.

Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers.

Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565

I filed a claim 6 months ago via the anti-theft program and I’m having the same issues experience by several other customers. Not a single response so far and I have tried to reach them again couple of weeks ago. I paid for a service and I am not getting anything that was promised when I paid for it. Really sounds like a scam to me as well.

I submitted a claim on 19th November & still haven’t had a response. I have followed up a number of times with the online form & through social media - zero response. The insurance offer is a scam - avoid it!

Ich habe Anfang Januar den Kundensupport mit einer Nachfrage wegen den gegebenen Bezahlmethoden für das ATPO Programm angeschrieben. Bis jetzt habe ich auf diese Nachfrage leider immer noch keine Antwort bekommen. Vor etwa einer Woche habe ich dann nochmal Versucht den Support zu kontaktieren, da es mal passieren kann, dass eine Mail untergeht, leider ebenso ohne Antwort. Ich kann es verstehen, wenn ein Unternehmen ein bis zwei Wochen braucht, um auf eine Nachfrage zu Antworten, aber über 4 Wochen sind leider zu lang. Zudem verliert man so das Vertrauen in das Unternehmen. Wenn man bei einem Raddiebstahl, der eigentlich auch über das ATPO Programm abgedeckt ist auch keine Antwort bekommt, schaut man ziemlich blöd aus der Wäsche. Wobei das mit dem ATPO sich ja eh erledigt hat, da man es innerhalb von 30 Tagen nach dem Kauf abschließen muss, ich aber noch auf eine Antwort gehofft habe und jetzt über den 30 Tagen bin...
Ich muss Sagen, dass ich leider echt enttäuscht bin, da ich bei so einer Investition in ein Schloss auch einen halbwegs gescheiten Kundenservice erwarte.

Bearbeitet: Etwas nach dem Verfassen der Bewertung wurde ich von Kryptonite wegen dem Thema kontaktiert. Es wurde eine Lösung gefunden, allerdings hätte die Kommunikation trotzdem besser laufen können. Leider kann ich die Bewertung nur auf zwei Sterne hochnehmen, wenn man erst eine Trustpilot Bewertung schreiben muss um etwas vom Kundenservice zu hören.

I bought a kryptonite lock and it had no key!

I filed a claim 6 months ago via anti-theft program. I have been following up with them, but no even a single response has been received yet. The program absolutely is the big Scam. Not exactly match what they advertised.

Scam shop.

4 months ago I filed a customer service ticket (#435403) because the keys I ordered didn't open the lock but didn't yet get a single response.

Worst customer service ever

I bought the antiprotection lock offer and it has been over 2 months and since i registered the claim after my bike was stolen. i have contacted many times and not heard anything back. very poor customer service and should advise to stay away!! I want to hear back with a positive outcome asap.

I've had an unexpectedly positive experience.

My key snapped inside the lock and in an attempt to get reimbursed for the cost of a locksmith, I reached out to the support team.

I didnt get a response, however a month later I recieved a new lock.

`it's a little odd, but I'm thankful nonetheless.

I gave 4 stars as it still would have been nice to feel like i have an avenue for communication with the team at KRYPTONITE.

My lock was likely cut during an attempted theft. Luckily, the thief could only cut one end of the shackle and could not steal my bike. Unfortunately, the lock was heavily damaged.

I contacted customer support in early December 2023 about this issue, and they did not reply until about a month later (like with most of the other reviews here). I was told that this wasn't covered under warranty and that I would have to go through the lock-out replacement program even though I still have the key for my lock. The cost to obtain a lock under the lock-out replacement program would be similar to the cost of a new lock on Amazon once duties and shipping to Canada are considered.

Nonetheless. other users on Reddit are saying that they were provided replacement locks under warranty when they encountered a similar situation. I suspect that the warranty policy is being applied inconsistently. I'm hoping Kryptonite can apply its warranty policy more equitably. My case ID is 445725.

reddit(dot)com/r/bicycling/comments/ymsawl/attempt_to_steal_my_ebike_kryptonite_evolution/

Been over a month since I’ve received a response regarding my stolen bike!

I requested a replacement key on 10th September, ref #433615, and was told I would have to wait 2-3 months. It's been over 3 months now and no response. I have been unable to use my bike this entire time and have spent a lot of money on alternative transport. Shocked at the length of time this is taking and very frustrated with a complete lack of communication from this company. Judging by the other reviews this is a common experience.