Leclercbaby Opiniões 

201
TrustScore: 2.5 em 5

2,7

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Classificada 2 em 5 estrelas

Adoro il passeggino per la comodità e la facilità di utilizzo ma fin da quando l'ho tirato fuori dalla scatola emana un odore fortissimo di plastica...credo siano i suoi componenti ,che hanno intaccat... Ver mais

Classificada 4 em 5 estrelas

I have the Influencer stroller in Army Green. The rose gold framw is so pretty. Bought it in 2022 and we've gone on multiple travels now. Haven't used it every day but occasionally at home too. Haven'... Ver mais

Classificada 2 em 5 estrelas

Watch out: breaks down quickly and customer service won’t send you spare parts. I’ve got mine for two years and it’s ready to be replaced. I wrote to customer service to explain that the bumper had br... Ver mais

Classificada 1 em 5 estrelas

Der Buggy an sich ist super, jedoch ist die Kundenbetreuung miserabel. Auf der Homepage wird alles schön beschrieben, 30 Tage Rückgaberecht. Ich habe den gleichen Buggy auf einer Seite 100€ günstige... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Making parenting easier is our slogan at Leclercbaby. Located in the Netherlands, Leclercbaby is a company founded in 2020 with the objective of providing parents with innovative and smart solutions to support them through their journey as parents. At Leclercbaby, we constantly challenge ourselves to develop the best products. We are happy to offer you strollers and their accessories equipped with top-notch functionalities awarded and praised by parents and professionals from the industry on multiple occasions. Our strollers are the perfect combination of practicality and style to fit any lifestyle. Aside from being lightweight with a refined design, our strollers are equipped with a one-hand automatic folding system. Just one touch is all it takes! Let gravity do the job for you in 1.5 seconds to fold your stroller and free yourself from hassle. Our products are designed to accompany you on each of your adventures. Let your life be full of freedom and joy with Leclercbaby!


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

201 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as opiniões

(201)

6 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

handy stroller, but the seat needs improvement

My girl is 14 months old now, been using the magic fold since newborn. It has been a very handy stroller, easy to open and close with hand operation. But just one thing about the design of the seat, my girl keeps sliding down even I have a seat liner in place, can't make it an upright positon.

1 de novembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Kate, thank you for your comment and we are happy to hear that you value the handy folding mechanism. Pease let me share some practical information regarding the perfect sitting position and provide me your e-mail address to communicate with you. Thank you in advance!

Classificada 5 em 5 estrelas

Service client très professionnel

Service client très professionnel, très rapide et aimable. Ils ont réglé mon problème immédiatement. Je recommande à 100%

11 de outubro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Customer, thank you for the review. Our customer is our priority. Kind regards.

Classificada 4 em 5 estrelas

Very nice stroller although the seating need some improvement

Most of the Magic Fold stroller attributes are very nice, and as described by the company. The three great attributes are that the stroller is extremely lightweight and the folding and navigating can be done with one hand! The customer service team and especially Catrin are very helpful and provide proper service etiquette. I am very pleased with the outcome of our contact! I removed one star because we didn’t like that the backrest doesn’t sit at 90 degrees at the upper position and there is a long distance between the back and the belt (the one between the baby’s legs). This can be further improved.

13 de outubro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Georgia Papoutsi, Thank you for your message and sorry to hear that you have some problems with the seating. Obviously you did not receive our reaction earlier, apologies for that. I would like to send you an easy solution and video's to help you and solve it asap. What is your email address? Kind regards, Catrin

20-10-2022
Dear Georgia, I am glad that we solved the problem easily and that you are content with the solution offered from our side. Wishing you all the best. Kind regards, Catrin

Classificada 5 em 5 estrelas

Top service - Wagen is een aanrader.

Leclerc Influecer gekocht (oa voor vakantie). Door een te volle vlucht moest de wagen alsnog in het ruim. Bij aankomst op de bestemming in Portugal bleek er een wiel kwijt te zijn en de stang verbogen. Na whatsapp contact met Marcel en Catrin van Leclerc stuurden ze direct nieuwe wielen op naar familie die een dag later naar Portugal afreisde.

Super snel (en kosteloos) direct geholpen. Wat een top service! Daarnaast is de wagen een absolute aanrader.

19 de setembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Hallo Lars, bedankt voor deze leuke review. Wij zijn blij dat wij jullie konden helpen en het probleem opgelost was. Veel plezier ervan!

Classificada 5 em 5 estrelas

We love our Leclerc influencer stroller…

We love our Leclerc influencer stroller and used it since birth for our now 1yr old. It’s really great for travelling - getting into a small car boot and fitting in the overhead storage on planes. We’re having issues now with the straps. We’re using the winter foot muff and we’re struggling to do up the straps on our 1yr old. She’s about 9kg’s so not particularly big for a 1yr old…can you advice?

3 de outubro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Emma, we love to hear you are happy with your Leclerc Baby stroller using it already for 1 year! Please send an email to : support@leclercbaby.com and we will show you all practical info regarding this topic. Thank you in advance

Classificada 5 em 5 estrelas

The stroller is fantastic

The stroller is fantastic, it offers a lay flat option so great for babies to sleep in comfortably on the go! You can also take this on board the plane and it can be opened and closed with one hand!!
My daughter lost a strap cover whilst away and they sent me another pair, no charge and were very kind and helpful! Highly recommend.

30 de setembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Tasha, great to hear that you are happy with our products as well as with our customer service. Enjoy your Leclerc baby stroller wherever you are! Your Leclerc Baby Team

Classificada 4 em 5 estrelas

Great shipping service

Great shipping service. If it can provide a free global shipping service will be better (a slower delivery period is acceptable)!

27 de setembro de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Hello Kurt, thank you for your comment about the shipping service. Your Leclerc Baby Team

Classificada 5 em 5 estrelas

Perfect in every way

Perfect in every way. Makes my life so much easier. Highly recommended.

23 de setembro de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Zsuzsanna, thank you so much for your lovely review and recommendation. Your Leclerc Baby Team

Classificada 5 em 5 estrelas

Assistenza top!!!!!!

Ho acquistato un passeggino leclerc influencer che purtroppo sì è rotto. Ho contattato l’assistenza e ho parlato con Giulia che è stata gentilissima e sempre disponibile! Il problema è stato risolto nel giro di 15 giorni. Veramente grazie leclerc baby!

22 de setembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Cara Gioia, mi fa piacere sapere che sei soddisfatta del nostro supporto. Grazie per la recensione edificante e buon divertimento con il passeggino Leclerc Baby!

Classificada 5 em 5 estrelas

Very fast shipping

Very fast shipping! It is a high quality stroller with great details that is very easily manoeuvrable and foldable with one hand. It is advisable to lift up the stroller right before it folds completely so the canopy won't touch the dirty floor, but this is more true for the beige version than the other darker colours. Stylish and very comfy for baby, thank you!

21 de setembro de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Edina, thank you so much for the lovely comments and the advice on the sun canopy. We wish you a lot of pleasure with this Leclerc Baby buggy!

Classificada 5 em 5 estrelas

IvyB

So einfach, so schön, so gut!!!!
Meine 4.baby und endlich gute Kinderwagen! Als Mutter, als Hebamme, ich empfehle ab jetzt nur Leclerc 👌

14 de setembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Vielen Dank Ivanka! Das freut uns.

Classificada 5 em 5 estrelas

Dear fellow parents, looking to buy a stroller- look no further!

About a year ago, we were expecting our first child and as per necessary, I started my thorough research on strollers. I had seen tons of videos, reviews, done comparisons and I was so lost in the process- did not know which to choose. Luckily my husband stepped in and being a gig himself he found this quite new brand (Leclerc) which was distributing in Greece too and was ticking all our boxes!!
Compact, versatile, beautiful, great quality, easy to close, light, sturdy, seat going all the way down for the baby to sleep or changing emergencies..  What more to say! And it is all true really!
Having used it for a year now, both with the basket and on its own and comparing it in real life with other strollers our friends have, I know we have made the right choice and looking back I am grateful for my husband's efficient research and our trust we show to Leclerc.
Also, and a GREAT plus: the whole fabric is removable for washing which helps the stroller keep its brand new look.
Having said that, unfortunately our nanny put the fabric in the dryer too having as a result for the harness plastic to melt (the label clearly says no dryer) when I reached out to Leclerc customer service though they were very helpful and they send me a brand new seat fabric for free even as it is something they do not sell on its own.
Well, what can I say? I am impressed with Leclerc strollers and customer service and once again thankful for our choice last year! I do not write reviews in general but this kind gesture gave me no other choice but to return the kindness. 
Thank you!

2 de setembro de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Thank you very much for this fantastic review! We are very happy to have you on board as a new satisfied customer, not only because of your positivity about our products but also because of the way we were able to help you. We wish you lots of fun and good memories, Your Leclerc Baby Team

Classificada 5 em 5 estrelas

That’s what we call customer service! In love with our influencer pram!

We recently bought a pram from their distributor in Greece. Unfortunately, the pram was defective -it was the one they had on display- and we realised the next day. The store manager was unwilling to help and he only offered to send the pram to their service! They only offered to replace it but with a different pram as they said that the one we chose was discontinued -which was not the case!
I contacted the customer service of Leclerc the same day; they replied within minutes! I explained the situation to them and they offered to send us a brand new one at our home! They contacted the specific distributor and they resolved the issue the same day.

Their customer service is simply amazing and they have been more than helpful and reassuring that they will resolve the issue promptly. And they did! They delivered our new pram to our home a couple of days later!

We love the pram -we got the influencer- as it is so light and easy to handle and of course it can fit everywhere! Plus, the way it folds is by itself impressive enough!

This is the pram I recommend to everyone!

Many thanks to Leclerc as a company and especially to Catrin and Giulia for all their help!

25 de agosto de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Chartini, thank you very much for the fantastic review! We are very pleased to could help you, we do everything to keep our service on the highest level and you are the perfect example what are we doing it for. Lots of joy and fun with your buggy!

Classificada 5 em 5 estrelas

I Love this pram

I Love this pram
Super easy to fold and I can take it on board when I travel

Easy to buckle baby in
My son loves the bumper bar and foot rest

The only thing what could be better is the fabric. Feels solid but it looks cheap

21 de agosto de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Paulina, thank you for the lovely review and suggestion. We are always looking for improvements on our products. Thank you and enjoy your Leclerc Baby buggy!

Classificada 5 em 5 estrelas

Tanto el servicio como el cochecito…

Tanto el servicio como el cochecito excelente!
Es tal cual las características y descripción de la web.
Lo recomiendo!

21 de agosto de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

¡¡Muchas gracias por tu comentario y recomendación!

Classificada 3 em 5 estrelas

Excited about purchase, sides can be further improved

I was super excited about the purchase and was looking forward to receive the stroller. The color is beautiful and the fold system is really great. However there are no sides protections when chair is in semi-sitting and baby 10 months can get her hands stuck or she is sliding on her side.

14 de agosto de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Doina, thank you for the valuable feedback and we are very happy that you like the purchased buggy. Regarding your note about the sides of the buggy I will forward you a picture with the side protection flaps on your buggy plus some practical info and videos from our own Leclerc Baby YouTube channel. This will help you. Kind regards, Catrin

Classificada 5 em 5 estrelas

Top Buggy

Top Buggy. Sehr schneller Versand und sehr gut verpackt. Wir lieben den Buggy. Fährt super, ist leicht und das Beste ist die Funktionalität des Zusammenklappens. Er lässt sich auch ganz easy auseinander klappen. Love it.

2 de agosto de 2022
logótipo da Leclercbaby

Resposta da Leclercbaby

Hallo Sandra, vielen Dank für ihre tolle Feedback! Liebe Grüße vom Leclerc Baby Team und viel Spaß mit dem Buggy!

Classificada 1 em 5 estrelas

Poor and disappointing customer service post purchase

Unfortunately the customer service is very poor. I tried over two weeks to receive basic information about a product before I can purchase it and although several reminders sent no answer received until today. The product I am looking for is required for Leclerc stroller I purchased on to enable us to travel. If I had known it will be such hassle to contact customer service I would have purchase product from different brand, finally there is such a big competition and Leclerc should take better care of their customers..

2 de agosto de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Justyna, unfortunately you did not receive our numerous e-mails and chat messages sent to you. We already gave you all information needed. PLease contact us anytime for further requests. Kind regards, Catrin

Classificada 5 em 5 estrelas

How Leclerc handles the potential customer

Hi Everyone, I am an engineer loving to go in details and the more I went into, the more I discovered how Leclerc found the points-to-be-improved in the stroller market. Now I am purchasing 2x Influencer XL for the upcoming twins. I do not have past experience with any of the other companies so it would be rather unfair to compare Leclerc, but nevertheless I have this usual feeling that never fails as long as I have technically checked all details, "I will be satisfied, I know".
More importantly I want to express my admiration how Leclerc Sales and Customer Service team handled me during the product view process. Nowadays is the holiday season, yet they tirelessly replied me in the evenings, answered my ever emerging & technically challenging questions, they even shot a video for me in their company just to clear my doubts!!
We, Turkish come from a service-based culture, but I can assure you that I was simply amazed with how Leclerc treated me.
Thanks Guys, You Rock!

29 de julho de 2022
Opinião espontânea
logótipo da Leclercbaby

Resposta da Leclercbaby

Dear Özgür Seyhan, we are very pleased with your amazing review and we want to thank you! Great to hear that you purchased our new Influencer XL model for your twins to come, enjoy it to the max and never hesitate to reach out to us again for any requests. Your Leclerc Baby Team

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