LexingtonLuggage.com Opiniões 

Great online experience. Lowest price, prompt shipping. Good communication. Only complaint is that you have to use their shop app to track shipping.

Great pricing, fast delivery.

Accurate delivery estimate
Great pricing
Good tracking

Fast shipping- responsive customer service

Good price! Quick delivery!

Shipping issues but responsive customer service kept me informed.
Very happy with product quality

Good price for the exact suitcase I wanted. Free shipping. Easy peasy process.

Great service and prices.
My to go place for all luggages

I was very impressed how quickly I received the suitcase I ordered.

knowledgeable, reliable, great customer service. Fast, reliable shipping.

Great customer service. Wrong bag was sent and they handled everything perfectly. Will buy from them again.

They perfectly handled my issue. They replaced the item that I did not receive. The only thing I didn’t get was a new tracking number for my item, but it did arrive in the mail.

Ordered my 25” TravelPro Platinum Elite at a great price and came in a timely manner. Will be definitely using them again.

Great product great price great service and support

Fine selection, sizeable discount on first class items, and timely shipping.

I didn’t receive my order, so I contacted customer service. They helped me resolve the issue and refunded my money. Although I didn’t receive my order, I believe it wasn’t the company’s fault.

Needed a bag before my trip. Arrived in time. Completely satisfied!

I placed my order with plenty of time to get my luggage before my trip. Lexington took a week to even order my set from the manufacturer, and it didn't arrive in time for my trip. I kept emailing Lexington to make sure it would be delivered in time, and they kept telling me it would be delivered with a few days to spare. Once I finally got my tracking number I discovered my shipment was scheduled to arrive the day I was leaving on my trip. I had to order another luggage set at the last minute and it cost a lot more than my original order.

7/16/24 Update
In Lexington's comments, they don't mention several emails that were exchanged with customer service before my order shipped, and they reassured me that my luggage would definitely arrive before my trip. When days went by and I still didn't have a tracking number I was worried. When I received my tracking number with the late delivery date I was told it was too late to cancel my order. So the order was shipped across country and intercepted by the carrier near me, and sent back. I was saved the hassle of having to ship the order back myself. However, I still had to contact Lexington to ask about my return credit. They didn't refund my credit card for my purchase until I sent another email 8 days after the order was received in their warehouse. I then received my refund the next day. With this kind of "customer service" I would not order again, and expect better treatment. I ended up ordering the same luggage from Macy's, received all of it in time for my trip and only paid a few dollars more. Definitely worth the extra money for no issues and fast delivery.

My online order was delivered on my stoop without any notice and was promptly stolen. Not surprising because it was a very large box with a high quality brand name all over it; nobody knocked on the door or required a signature. Rather than rectify the situation when I emailed them for a replacement/refund, the company sent me multiple defensive emails using all-caps and blaming me for the theft, even suggesting I was trying to defraud them despite a picture of the broken-into box. Terrible customer service, I would not interact with them again.