Great online experience. Lowest price, prompt shipping. Good communication. Only complaint is that you have to use their shop app to track shipping.
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Leia as opiniões dos outros
Awesome bag....exactly what we wanted, but better for a month in Europe. Nice light but strong materials, backpack makes perfect daypack.both zipper attachment as well as strap on back to loop over... Ver mais
A empresa respondeu
Ordered my suitcase on Sunday. Received this Friday. The suitcase is in perfect condition. I didn't pay for any extras and got the best price by far to any local stores or other internet sites I check... Ver mais
Order online process was fast and easy. Luggage arrived right on schedule in factory packaging. Very excited to test it out on a Plane/Train trip next week. Called Lexington with a few questions, good... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since 1978, Lexington Luggage has been a family run specialty luggage business providing top choices in the luggage industry from Briggs & Riley, Travelpro, Samsonite, Hartmann etc... with our impeccable service, knowledgeable sales staff and unbelievable discount prices, we have brought that same decades old feel of Lexington Luggage being one of the neighborhood staples of the upper east side of Manhattan to now offering you the same, in the comfort of your home, as we are now exclusively online.
Informações de contacto
111 Cedar Street, 07005, New Jersey, Estados Unidos da América
- 973-588-3825
- customerservice@lexingtonluggage.com
- lexingtonluggage.com
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Customer service is above and beyond!
I recently purchased a suitcase from Lexington Luggage. I made a mistake in my details when purchasing and emailed them. Despite it being a weekend, within the hour they replied and solved my problem. I was really blown away by how helpful and courteous they are. Added to this that they had the best price around, I strongly recommend their store and it will be my first choice to shop with going forward.
Excellent Customer Service
The customer service here is great! I had a small hiccup with shipping and the customer service team was super quick to address and respond. I received my bag yesterday and it’s beautiful and seems durable. I can’t wait to try it out. I wouldn’t hesitate to order from here again. Thanks!
Great Customer Service is everything!
I had some issues with delivery of an item I bought but Lyle made it right! Thank you Lyle. I look forward to doing business with Lexington Luggage again.
Lexington Luggage Customer service is the best.
Lexington Luggage notified me that I might not get my wife's new luggage order for Christmas, but Lyle said he would do what he could. Lyle worked a miracle for me. Thanks so much for your help. This is my 3rd separate purchase with Lexington Luggage over the years. John
Leaving on vacation in a week
Leaving on vacation in a week, last minute order placed
for a larger suitcase to match a set I already have.
called and asked if I placed order today would I get it within a week? said I would.
luggage came thru as promised in a shorter time than I
expected!! VERY PLEASED!! great customer service!!
would definitely recommend this company!!
Great price and service on Travelpro carry-on…
Great price on Travelpro carry-on spinner. Easy order process and fast shipping via Fedex. Highly recommended.
Amazing customer service
I recently bought luggage online here. I had bought what I thought was a matched set, but it wasn’t. They called me to verify if I wanted the matching set or the 2 that were just a little different. What amazing customer service. 5 stars all the way.
I am so impressed with the customer…
I am so impressed with the customer service at Lexington Luggage. This, in itself, will keep me coming back! We bought a large rolling duffel, on the recommendation of a friend, and the handle snapped on our second use. 4 days before Christmas!!
We call LL and they found a replacement and sent it overnight to us, no charge! It’s nice to work with a company that stands by its product. We are so grateful.
Great experience
I found the item I wanted and at a better price than other places. The process was easy and efficient. I have already received my confirmation and delivery info.
I will be coming back for more items and recommend Lexington Luggage!
Great Service!
Lyle.
I just wanted to reach out and
thank you for your speedy and super professional resolution regarding a garment bag that I wanted to purchase from Lexington. Not only were you very knowledgeable but you really took the time to
walk me through the options available. I appreciate that. Plus, the bag was delivered the very next day.
I will definitely be a return customer. Many thanks.
Paul.
Been waiting MONTHS for my promised…
Been waiting MONTHS for my promised refund. Returned a Kipling rolling duffel via UPS Feb. 18 2020. Order #2338. Paid with Mastercard. I called company on March 27 and was told to give it 7-10 days to be credited.Still waiting.

Resposta da LexingtonLuggage.com
Fabulous luggage to travel with
Fabulous luggage to travel with. Lasts so much longer then other brands.
Excellent customer service
Excellent customer service. Ran out of the color I ordered but they offered me reasonable replacement options quickly. Thank you.
Great Service in Trying Times
Very fast shipping, Excellent service. Unfortunately, I found the bag was a bit larger than I anticipated. Lyle S. gave me a return authorization to send the bag back. Since their store was closed due to the Coronavirus situation in New York City, they weren’t able to receive packages. I was asked to hold on to it until they could receive packages again, while being assured that the return deadline would be extended for as long as needed. Within a week, Lexington Luggage had set up a location away from the city to take returns and Lyle contacted me to advise me that I could return my item. I returned the package and was refunded within 24 hours of them receiving the package. A+ service. I would definitely recommend Lexington Luggage and look forward to doing business with them again!
Very good customer service
Very good customer service. I had an issue with shipping, and they took care of it right away. I would recommend this business to anyone. Thanks!!
Backpack
Ordered a backpack. Excellent service. Received in a short amount of time.
Great order process & shipment
Great order process & shipment. Beautiful product as well.
Great luggage at a very competitive…
Great luggage at a very competitive price!
Excellent inventory and service!
Fast shipping to Michigan
Fast shipping to Michigan. Saw the luggage at the mall and ordered it from them for much less. Very pleased.
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