I ordered two outfits nearly a month ago and still haven’t received them. Leah has told me she is dealing with the issue and has contacted Evri and that her management team would get in touch with... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The marketing is good and I bought a dress for that reason for my partner. The dress is nice. However I then went to buy more items only to discover that it’s all from Shein. Almost every item is on S... Ver mais
A empresa respondeu
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... Ver mais
Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkabl... Ver mais
A empresa respondeu
2,8
Aceitável
169 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My Lola Rae wardrobe
I have a wardrobe full of Lola Rae and each item is the best quality. Delivery and customer service is always exceptional. My go to favourite brand every time… can’t wait for some newness to grow my collection 🖤
8 de janeiro de 2025
Resposta da Lola Rae Fashion
Aww thank you girl 🥹❤️
Brill
Fantastic brand my daughters love the clothes! Will be repurchasing very soon
2 de julho de 2025
Resposta da Lola Rae Fashion
Thank you so much ❤️
Stunning 2 piece
Stunning 2 piece, arrived on time beautifully packaged! Would recommend to order from here, 5* service
1 de julho de 2025
Resposta da Lola Rae Fashion
Thank you ❤️
I just want to say a huge thank you for…
I just want to say a huge thank you for your 5 star customer service and your kind emails. It’s things like that which really stand out for me especially when running a small business. I will be back. Thank you - Sarah x
4 de julho de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Thank you so much for your review it really means a lot to a small independent brand x
The most genuine team
The most genuine team! Helped me so much even with a return! Ordered the most stunning outfit, thank you!!
1 de julho de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Thank you ❤️
Bad delivery time
Ordered over £150 worth of items with 2-4 days shipping. Items still haven’t come and it’s been almost 6 days with no response from their customer service team. Needed this to arrive by tomorrow and the tracking says it hasn’t even been shipped yet although it says on the web sight all orders are shipped by the next day (or longer on a Sat). Really disappointed as clothes look beautiful but won’t be able to wear
28 de junho de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hi Maddie,
We’re really sorry to hear this! We actually requested more information from you through Trustpilot so we could look into this, but we haven’t had a reply yet.
We’d love to resolve this for you, please email us at info@lolaraefashion.co.uk so we can help.
All of our orders are dispatched either by next day or standard delivery (which is 3-5 working days), so nothing should ever take longer than this unless there’s an issue with the courier.
We’d love the chance to get this sorted for you!
SCAM SITE
SCAM SITE, CHARGE FOR RETURN THEN DON'T GIVE REFUND!!! CHECK TRUST PILOT GIRLS!!!! 💯 👌 🙏
7 de junho de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hi there, We’ve searched our system and customer service inbox thoroughly and unfortunately can’t find any order or communication under the name Leo Eastwood. We always respond to all emails within 48 hours, so if you could please reach out to us directly with your order number, we’d love to get this resolved for you.
Just to clarify, and as stated in our returns policy, we do ask customers to cover the cost of return postage. While we wish we could offer free returns, as a small independent business this simply isn’t something we can sustain at the moment—though it is something we’re working towards for the future. Most online retailers operate this way, and we’re always transparent about this in our returns policy and terms and conditions.
Please do get in touch so we can sort this out properly for you—we’re always here to help.
Really poor quality items for…
Really poor quality items for extortionate prices. Returning is a nightmare. You have to pay to return and once they receive it they completely ignore your emails. I emailed 10+ times to get updates on my return and got completely ignored. Eventually got my returns payment after 3+ weeks but only thanks to Klarna intervening. I imagine it would be impossible if you didn’t pay credit. I’m so happy I did. This company needs shut down or reporting to trading standards. Quality and customer service is abysmal.
6 de junho de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hey, we’re so sorry to hear you feel this way. As a small business, feedback like this is never easy to read, especially when we work so hard behind the scenes to provide great service and products.
Our returns policy, including timeframes and return postage responsibility, is clearly outlined at checkout and on our website. Like many independent brands, we do ask customers to cover the return cost so we can continue offering unique, small-batch styles at fair prices.
We’re truly sorry if you felt ignored — we respond to all emails within 48 hours and have had a little look and cant see the 10 emails you are referring to, but during busy periods emails can take a little longer. That said, we’re glad your return was ultimately processed and hope we can do better by you in the future.
If there’s anything unresolved, we’d love the chance to put things right. Please feel free to email us with your order details so we can look into this further
I’ve been waiting to a refund from Lola…
I’ve been waiting for a refund from Lola Rae since the beginning of May, after multiple chases I still haven’t got a response from customer service.
The quality of the products are also awful.
8 de maio de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hey,
Thanks so much for reaching out! I’ve had a look into this for you and can confirm your refund has already been processed quite a while back.
So sorry for the delay and any frustration caused – we’re a small team and sometimes things can take a little longer, but we never ignore our girls and always want to make things right.
If you need the acquirer reference number (ARN) to follow up with your bank, just pop us a message and we’ll send it straight over 💌
We cant see your emails in our inbox so please send one over and we can get this sent to you asap.
Lovely Company!
I recently ordered the Cleo Sarong set after seeing this on Instagram. there was some issues with delivery as Evri are awful in my area. I reached out to Lola Rae, who took the time to reply and wish me a lovely holiday, even after seeing this had been delivered. the quality of the sarong is amazing and will definitely be ordering again. its nice to see a company be so kind and helpful! thank you so much!!
14 de maio de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Thank you so much for your feedback it really does mean the world to us as a small business x
Excellent Customer Satiafaction
I recently bought 2 outfits for my holiday from Lola Rae. Having read the reviews on here I was a bit sceptical about buying from them so I took the time to email them before making my purchase. I got a quick response from Rachel who put my mind at ease with all my concerns. I received my order 2 days ago and I have to say I’m in love with it. I don’t normally write reviews but I feel that a lot of small businesses get a rough deal and it’s hard to make a success of things if people only ever leave reviews when they are unhappy.
I for one will definitely order from Lola Rae agin in the future.
10 de maio de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Thank you so much Jacquie your review means the world to us as a small brand x
Awful customer service!!
Awful customer service!!! I constantly buy from small business and Instagram 'boutiques' and I have never been so disappointed than when I ordered the linen waistcoat trousers set. For the price it is being sold for the quality is shocking and the inside of the waistcoat was uneven and coming away from the waistcoat itself. When I emailed about this including pictures I never received a reply, I emailed again to give them the benefit of doubt and still nothing back. Luckily I reported on Klarna who tried to take it into their own hands and they also received no reply from Lola Rae and so canceled my final payment, disgusting that I paid anything at all seen as it was unwearable. Avoid this company!
30 de outubro de 2024
Opinião espontânea
Resposta da Lola Rae Fashion
Hey,
We’re so sorry to read this and absolutely hate that you feel this way. 💔 We’re a small team and always aim to reply to every customer within 48 hours – so if you didn’t receive a reply, something has definitely gone wrong and we’d love to make it right. Please feel free to forward your original email to us again so we can properly investigate what happened and help resolve this for you. 💌
In terms of the item, that definitely doesn’t sound up to our usual standard – our linen co-ord has had incredible feedback and has sold out multiple times, but if you received a faulty piece, that’s completely on us and we would always want to sort that fairly.
We totally understand your frustration, especially when you're supporting small businesses. As a small brand, reviews like this can be really damaging, but they also matter – and we want every customer to feel happy and heard. 🤍
Avoid avoid avoid
After many attempts at getting a refund to no avail, they will now not send me back the skirt that I returned even when I’ve offered to pay postage or pick up in person. This is effectively theft as I have purchased the skirt, sent it back as it didn’t fit, they’ve refused to refund due to me carefully removing the tag, and now they will not send it back to me!! It belongs to me not them and I cannot get it back. Please please avoid this company. At one point they also said if I took down my trust pilot review they would return my skirt! Which they have not done.
23 de março de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hi there,
The item you returned was visibly worn, had no tags attached, and was marked—which goes against our clear returns policy. As a small independent business, we simply cannot accept used or unsellable items back for refund, and this is something we’re really strict on to protect the brand and our genuine customers, we sent photos and evidence of the worn item and you agreed to have it sent back to you.
We returned the item back to you at our own cost, and we absolutely would never "keep" a customer's product. What we won’t tolerate is customers attempting to exploit our kindness or policies.
Our team communicated this clearly via email, and we only ever suggested resolving the matter together fairly—not in exchange for reviews being removed, but in the hope that clarity might change your view of the situation.
We always want to support and value our community, but that does go both ways. We’re a small business trying our best, and we take pride in our product and customer care.
I ordered a white frill skirt with this…
**Update**
I’m really sorry, but I can’t accept “We haven’t had a chance to help” as a response. I emailed, sent message requests via your website, and even reached out on Instagram — all of which were ignored.
It’s astounding to not receive the product I paid for, and then to be met with no accountability when I literally had no choice but to leave a review as a last resort... which has still taken you over 3 months to respond to.
Keep my skirt/money I certainly will never be shopping with you again and I hope my review will encourage others do the same if they do not want the same experience.
_________________________________________________
I ordered a white frill skirt with this company.
It never arrived and they ignored all messages, emails and contact form on their website.
I would not recommend.
23 de março de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hey,
We're so sorry to read this, but after checking, we don’t have any record of an order or emails from your name. Our customer service team responds to every message within 48 hours, so if you could please email us with your full name and order number, we’ll be happy to look into this urgently for you.
We’re a small team and genuinely care about making things right, so it’s upsetting to see a review like this when we haven’t been given the chance to help.
Absolutely shocking customer service
Absolutely shocking customer service.
I returned my order over 4 weeks ago, I have photo evidence that it has been delivered by Royal Mail and signed for by the company. Despite multiple emails and instagram messages to try and get hold of someone to chase up my refund no one has responded. I have no option but to dispute with PayPal
1 de março de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
We’re really sorry to hear how disappointed you feel. We've checked into this and can confirm PayPal have now reviewed and closed this case, and unfortunately, your return was never actually delivered back to us.
We completely understand how frustrating this is, but as a small business, we can only process refunds for items that physically arrive at our warehouse. If you do have tracking that shows successful delivery to our returns address, we’d be more than happy to investigate further — just pop us an email
Do not buy!
I purchased a lovely jumper and skirt that cost me with delivery £100
In the first instance of purchasing it was not a good experience.
I paid using the wrong card by accident and straight away emailed asking to cancel and I’d buy again using the right card, this they would not do.
The jumper I bought I loved and had so many compliments, when I washed it as per the labels instructions it shrunk, I sent pictures straight away and they refused to do anything for me saying no one else’s jumper had done this including her own. She said send it back and they would look at it. This would cost me yet more money in postage, read on to see why I’m glad I did not send it back.
I purchased a skirt which I loved, it felt a little big when I tried it on but I gave it the benefit of the doubt, I put it on for my night out cutting the tag out, it kept falling down (before I’d left the house) I sent the skirt back with the tag. No damage was done I hadn’t ripped the tag off, the tag could’ve been put on and the skirt resold. They have refused me a refund and will only send me my skirt back if I pay yet more postage.
Communication is horrendous and rude when they finally respond. I am upset that I am £100 out of pocket with a shrunk jumper and now no skirt as they will not send it back. The customer service is disgraceful. Do not bother buying off them
3 de fevereiro de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
We’re really sorry to hear you're unhappy. However, we do feel it's important to clarify a few points for transparency.
You’ve now left two reviews regarding the same situation, and while we completely understand your frustration, we have already responded to your emails and explained the circumstances clearly.
The jumper was washed and altered from its original condition before being flagged as faulty. We advised that, as per policy, items need to be returned for assessment — which is standard across most retailers. We did not refuse to help, but we cannot process refunds without seeing the item first.
As for the skirt, it was returned with the tags removed and visible signs of wear. In line with our returns policy, which is stated clearly at checkout and on our site, we cannot refund items that have been worn or returned without tags. We did offer to return the skirt to you if postage was covered.
We’re a small business doing our best to uphold policies fairly and consistently for all customers. We’re sorry you feel disappointed, but we have acted within our policy throughout this process.
I never received the dress that I…
I never received the dress that I ordered and paid for. My emails and contacts on Instagram were ignored. I then got my money back through Paypal Seller Protection.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
We’re so sorry to hear about this experience. We’ve checked our inbox and Instagram messages but can’t find any communication from you regarding this order. We always aim to respond to all enquiries within 48 hours, so if something was missed, we genuinely apologise.
Please feel free to email us directly and we’ll be happy to look into this and resolve it for you.
Good Luck returning
Very poor quality item . A dress that arrived and sits as a top . Not fit for purpose at all. To then be told I cannot get a refund as there is a makeup stain on the dress . I tried the item on for two minutes with no makeup on and put straight back in the bag to return . Items are not as described and are clearly cheap rubbish which they overcharge for .
I’d like to add it took 6 days for the email to be sent back with photographs ‘of my damaged clothes ‘ I would never have sent something back in bad condition .
It’s also not a case of the dress ‘not fitting ‘ in a size 8 and the dress never even went past my hips . So not fitting or completely not fit for purpose as a dress , I received something not as described or advertised .
This company takes no responsibility or care for their items or customers . Never purchasing again. AVOID AVOID AVOID
I come from a family with our own business and we would never see a customer be treated this way
21 de janeiro de 2025
Opinião espontânea
Resposta da Lola Rae Fashion
Hi Neive,
I’m sorry to see that you’ve felt the need to leave a review on Trustpilot with false accusations against our small business. We take pride in providing quality service and always strive to improve, which is why we ask for feedback whenever customers return items.
When you returned the dress, you confirmed that there was nothing wrong with it and mentioned that it simply didn’t fit. I was therefore confused and disappointed to see your review stating that our items are ‘not as described’ and ‘cheap.’
Upon receiving the dress, the neckline was heavily stained with makeup. I immediately photographed the condition and shared the images with you via email, explaining that unfortunately, we couldn’t resell the dress in that state. If you were in another customer’s shoes, I’m sure you’d agree that receiving an item in such a condition would be unacceptable.
We have since returned the dress to you, and I trust you’ll be able to see firsthand why it couldn’t be resold.
I believe your review is inaccurate, and I’m saddened by the unfair accusations, particularly regarding dishonesty.
AVOID: reported to Trading Standards
Delivery was sent out late despite paying an extortionate amount for next day delivery. Customer service promises a response within 48 hours but takes over a week if you get a response at all. I was promised refund on both original and return postage in writing but this has not been arranged, leaving me £20 out of pocket. I have reported to Trading Standards. AVOID.
11 de dezembro de 2024
Opinião espontânea
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