Lola Rae Fashion Opiniões 

169
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered two outfits nearly a month ago and still haven’t received them. Leah has told me she is dealing with the issue and has contacted Evri and that her management team would get in touch with... Ver mais

Classificada 3 em 5 estrelas

The marketing is good and I bought a dress for that reason for my partner. The dress is nice. However I then went to buy more items only to discover that it’s all from Shein. Almost every item is on S... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... Ver mais

Classificada 5 em 5 estrelas

Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkabl... Ver mais

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Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

169 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(169)

81 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Perfect service 🫶🏼

I bought a gorgeous linen set. When it came not only was there speedy delivery, the package was neatly folded so the linen didn't look scruffy! Was perfect for my holiday, and fitted me perfectly. 🤍🤍

10 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Helpful

I ordered 4 co ords but I only received one, however after contacting the company they were super helpful and apologised for the inconvenience and sent out the other 3 with next day delivery 🤍

15 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This companies whole returns policy…

This companies whole returns policy needs an overhaul! After 5 emails trying to contact them regarding a faulty item I finally got a return address and was able to send back the faulty item. To my shock I received a partial refund! They have not covered any of my postage or return postage costs which came to nearly £11! Of which they actually have a legal obligation to cover and now I find myself yet again sending email after email with no response!

2 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 for Lola Rae Fashion

I had seen Lola Rae on Instagram and had loved all their stuff but was unsure as to whether to purchase so checked the reviews which also weren't the best - i messaged directly to advise of my concerns and the girls replied straight away to reassure me - even helped me with sizing! My order was sent immediately, was packaged well and the items i ordered were all perfect - lovely quality and fitted nicely too! I would definitely order from them again and so not sure why there are so many negative reviews - TRUST MY REVIEW!! It's a lovely co and great clothing.

25 de setembro de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Thank you so much Lisa <3

Classificada 1 em 5 estrelas

SCAM

This website is a scam. The company sent me an item which I hadn't even opened prior to returning, they have now emailed to state the item is stained and doesn't have tags therefore un-refundable. Avoid at all costs!

16 de setembro de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

When purchasing from our website you are adhering to our terms and conditions. The white Thea you sent back was stained and all tags were removed. We have sent evidence of this to you via email. We do not tolerate this as a company. Our business does not warrant a bad review because customers have worn items and attempted to return them. We are unable to send out your item to another customer and therefore this is not fit for resale.

Classificada 5 em 5 estrelas

Thank you so much Lola Rae!

Thank you so much Lola Rae!! Ordered the pinstripe set and I absolutely love it!! Great quality, fits perfect and looks fab. Will defo be ordering again!

1 de setembro de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Thank youuuu 🤍🤍

Classificada 5 em 5 estrelas

Highly recommend

Ordered the Cleo linen set and had so many compliments on holiday. Great service start to finish.

26 de agosto de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Thank you for your review 🤍

Classificada 1 em 5 estrelas

Untrustworthy company - be careful

I have had the same problem as the review here - they are accusing me of the clothing smelling of perfume, which is not the case, as I never wore the item. Please don’t buy from this company it is a scam!

10 de setembro de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Hey, please email us if you have any problems we are more than happy to deal with them. However with regards to returns we are a small business so check every single return thoroughly ourselves. Unfortunately people attempt to wear clothes and send them back to companies but we do not tolerate this at all. If something is returned to us and is not in the condition we sent it out in, we simply will not send it to another customer and therefore this is not fit for resale.

Classificada 1 em 5 estrelas

Misleading shipping times

Ordered a set on the 6th Sep for next day delivery it’s now the 12th Sep and it’s just come today.
Paid £5.50 for the NDD and have asked for this money back at least with no response.
The clothes aren’t all that for the pricing and the customer service team is terrible.
I would avoid, as this happened the last time too.

12 de setembro de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Hey Phoebe, we have just checked your order. You ordered on Friday 6th September at 15.52 which is after our NDD cut off time (As stated on the website our NDD is Mon-Fri before 1pm) this means your order was shipped on Monday 9th September and Evri attempted delivery twice on the 10th and 11th but nobody was home unfortunately which is why it was finally delivered on Thursday 12th. Sorry if you felt mislead with any information but when ordering with NDD it does state all information on the website.

Classificada 1 em 5 estrelas

Terrible brand

Customer services for this company is beyond terrible, extremely slow to respond. The clothes are poorly made and do not resemble what is on their website. I returned the item but they minuses delivery costs - there is no mention of this in their refund policy. I also had to pay to return the item using a tracked signed for service which cost me an additional 9.95. My advice for others would be to not purchase from this company, there are brands that have similar items and provide good service if not excellent service. Scamming customers should not be the way and all brands are built on providing excellent service and products for their customers and excellent customer service. Sadly this brand fails at everything and just wants a quick buck and for the price of the items you would expect more. STAY AWAY FROM THIS BRAND IF I COULD GIVE MINUS STARS I WOULD

15 de junho de 2024
Opinião espontânea
logótipo da Lola Rae Fashion

Resposta da Lola Rae Fashion

Hey, if you want to email us we would be happy to resolve the issues you have faced. However it states on our website that customers are responsible for paying for returns! As much as we would love to be in the position to pay for our customers returns we are a small independent business and cannot offer this.

Classificada 1 em 5 estrelas

Avoid this company at all costs!!!

Avoid this company at all costs. They won’t let you return there rubbish quality items for a refund. They will tell you the item smells and is not re sellable. Absolute fraudulent scammers who are using morally wrong and damaging reasons to not accept your return and keep your money. I will not be letting this go and I will be taking it further.

30 de maio de 2024
Opinião espontânea

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