I ordered two outfits nearly a month ago and still haven’t received them. Leah has told me she is dealing with the issue and has contacted Evri and that her management team would get in touch with... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The marketing is good and I bought a dress for that reason for my partner. The dress is nice. However I then went to buy more items only to discover that it’s all from Shein. Almost every item is on S... Ver mais
A empresa respondeu
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... Ver mais
Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkabl... Ver mais
A empresa respondeu
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfect service 🫶🏼
I bought a gorgeous linen set. When it came not only was there speedy delivery, the package was neatly folded so the linen didn't look scruffy! Was perfect for my holiday, and fitted me perfectly. 🤍🤍
Helpful
I ordered 4 co ords but I only received one, however after contacting the company they were super helpful and apologised for the inconvenience and sent out the other 3 with next day delivery 🤍
This companies whole returns policy…
This companies whole returns policy needs an overhaul! After 5 emails trying to contact them regarding a faulty item I finally got a return address and was able to send back the faulty item. To my shock I received a partial refund! They have not covered any of my postage or return postage costs which came to nearly £11! Of which they actually have a legal obligation to cover and now I find myself yet again sending email after email with no response!
10/10 for Lola Rae Fashion
I had seen Lola Rae on Instagram and had loved all their stuff but was unsure as to whether to purchase so checked the reviews which also weren't the best - i messaged directly to advise of my concerns and the girls replied straight away to reassure me - even helped me with sizing! My order was sent immediately, was packaged well and the items i ordered were all perfect - lovely quality and fitted nicely too! I would definitely order from them again and so not sure why there are so many negative reviews - TRUST MY REVIEW!! It's a lovely co and great clothing.

Resposta da Lola Rae Fashion
SCAM
This website is a scam. The company sent me an item which I hadn't even opened prior to returning, they have now emailed to state the item is stained and doesn't have tags therefore un-refundable. Avoid at all costs!

Resposta da Lola Rae Fashion
Thank you so much Lola Rae!
Thank you so much Lola Rae!! Ordered the pinstripe set and I absolutely love it!! Great quality, fits perfect and looks fab. Will defo be ordering again!

Resposta da Lola Rae Fashion
Thankyou Lola Rae….quick response to my…
Thankyou Lola Rae….quick response to my messages. Absolutely love my pinstripe trouser set, so many compliments.

Resposta da Lola Rae Fashion
Fantastic service and great quality
Fantastic service and great quality! Thank you so much

Resposta da Lola Rae Fashion
Highly recommend
Ordered the Cleo linen set and had so many compliments on holiday. Great service start to finish.

Resposta da Lola Rae Fashion
ordered my entire hen do wardrobe from…
ordered my entire hen do wardrobe from here loved every item!

Resposta da Lola Rae Fashion
Untrustworthy company - be careful
I have had the same problem as the review here - they are accusing me of the clothing smelling of perfume, which is not the case, as I never wore the item. Please don’t buy from this company it is a scam!

Resposta da Lola Rae Fashion
Misleading shipping times
Ordered a set on the 6th Sep for next day delivery it’s now the 12th Sep and it’s just come today.
Paid £5.50 for the NDD and have asked for this money back at least with no response.
The clothes aren’t all that for the pricing and the customer service team is terrible.
I would avoid, as this happened the last time too.

Resposta da Lola Rae Fashion
Terrible brand
Customer services for this company is beyond terrible, extremely slow to respond. The clothes are poorly made and do not resemble what is on their website. I returned the item but they minuses delivery costs - there is no mention of this in their refund policy. I also had to pay to return the item using a tracked signed for service which cost me an additional 9.95. My advice for others would be to not purchase from this company, there are brands that have similar items and provide good service if not excellent service. Scamming customers should not be the way and all brands are built on providing excellent service and products for their customers and excellent customer service. Sadly this brand fails at everything and just wants a quick buck and for the price of the items you would expect more. STAY AWAY FROM THIS BRAND IF I COULD GIVE MINUS STARS I WOULD

Resposta da Lola Rae Fashion
Avoid this company at all costs!!!
Avoid this company at all costs. They won’t let you return there rubbish quality items for a refund. They will tell you the item smells and is not re sellable. Absolute fraudulent scammers who are using morally wrong and damaging reasons to not accept your return and keep your money. I will not be letting this go and I will be taking it further.
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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