Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
A empresa respondeu
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Aceitável
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Professional Service & Exceptional Visual Clarity
I had a seamless experience working with Glowy Interiors. Their design process is exceptionally well-structured and professional from start to finish. What impressed me most was how they used clear, high-quality visuals to bridge the gap between concept and reality, making every decision easy to understand. Highly recommended for anyone seeking a stress-free and visually driven design service.
5 de novembro de 2025
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Failed to inform that order couldn’t be delivered to my country of residence
Poor order fulfilment
31 de janeiro de 2026
Resposta da Lookfantastic
Hello Carolanne,
Thank you for leaving your review.
I am sorry to hear you have had an issue with an item from within your order being cancelled. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Reliable and Efficient
Reliable and Efficient site with good deals. I've used them several times.
2 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Pretty good
They've got a lot of skin care brands that I like. The delivery (if stock is available in UAE) is pretty quick as well. I feel confident getting my products from here without having to worry it's a fake or anything.
30 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
Solid Company
I’m a returning client from time to time, never had any issue, it’s a good company with good variety of the products
10 de março de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Easy to use
Easy to use, discounts and simple check out process! Will definitely use again!
28 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Been a pleasant experience so far!💓
28 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
I have ordered this cream 3 times and…
I have ordered this cream 3 times and the order goes through and you do not send it to me, claiming it’s out of stock. Then why is the item showing in stock on your website consistently????? Why have you not taken it down and allowed for orders to be made
26 de janeiro de 2026
Resposta da Lookfantastic
Hello,
We appreciate you bringing this to our attention. We are sorry that you have not received your order despite it showing as in stock on our website. We will investigate this issue to prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
I used a discount code on my order and…
I used a discount code on my order and was charged twice, for two different amounts. Customer service has been completely unhelpful in resolving this. It appears the app glitched, but I have never experienced a system that splits a payment this way.
The first charge matched the discounted total shown in my basket (after the 33% discount), and then a second charge was taken for the difference that I had supposedly saved. This is extremely concerning and feels misleading. Despite explaining this clearly, no one seems to understand or properly address the issue.
25 de janeiro de 2026
Resposta da Lookfantastic
Hello Aurelia,
We're very sorry to hear about the unexpected charges and the trouble you've had with customer service. We appreciate you bringing this to our attention. Thank you for your feedback, a message has been sent to your account.
Kind regards,
Liam
Good offers available
24 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I have never got the order despite the…
I have never got the order despite the payment. After i have cancelled i didnt get the refund!
14 de março de 2025
Resposta da Lookfantastic
Hello Jyl,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order being cancelled I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Second time I have been ordered
Second time I have been ordered, the same items. I am happy
20 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
A gift for someone in Dubai
I needed a gift for someone in Dubai. The website was easy to navigate and the items were delivered on time.
12 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I didn’t receive my order !!!
I didn’t receive my order !!!! I didn’t receive any help!!!! No one contact me !!!!!
14 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
You say free delivery but it’s not
15 de janeiro de 2026
Resposta da Lookfantastic
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.