Lorex Technology Inc Opiniões 10 496

Terrible customer service tried to return cameras that they sent me, that were the wrong ones, right cable, wrong cameras tried to return no luck,

Fixed my recording problem and it was quickly rebooted. Excellent advice. Knew their stuff

Tech support who helped was awesome, was fast, knowledgeable, and courteous. Having to disconnect & pull my DVR out of my network rack to get photos of the bottom sticker & QR code & email them in is a terrible way to do password resets. Changing out a DVR on Friday evening, and then having to wait until Monday to call tech support to reset the password is a fail.... If lorex changes to a different brand, gets bought out, etc,will tech support even be available? I feel like this will be the last flir/lorex product I purchase if this is how backwards the devices are engineered.

Took just a few minutes to help me log into my dvr. Very nice very efficient customer care. Thank you.

Jenifer, your IT specialist is a brilliant, knowledgeable and posses grate pation.
She resolved my problem on spot

I ordered my system from lotex several weeks ago. Despite calling them 5 mins after the order highlight a mistake in thr delivery address, it was delivered a week later to the wrong address. I have paid over £400 and god knows where or who has my order. Customer service has been appalling. I have rang 3 times requesting to speak to a manager, no one has called me back. I was told it is not their responsibility. They basically have my money and couldn't care less that I do not have my order. I am contacting trading standards and reporting this as a scam to my bank to reclaim the money. Please do not buy from this company!!!!

Purchased a DVR system from Costco two years ago. The DVR itself stopped working and Costco advised me to contact Lorex directly. When I contacted their sales email to purchase another DVR, since it's not longer under warranty, they told me that I need to call or use the chat feature on their website. Not the sales email that is advertised on their site.

While the lack of support for a faulty product is frustrating, the lack of service is a deal breaker.

These cameras Are Top of the Line, privately owned NO share with other sites

Very kind and polite. High expertise.

The NVR failed after three years. The company no longer supports the cameras or NVR purchased at that time. It was a $2,700 system. Even when working, the cameras could only read a licence plate within about 50ft of the camera lens so most often the footage was not useful for identifying individuals or cars. Very disappointing outcome.

I appreciate your concern. Is there something that can be done? I would not expect a system from Lorex to fail after three years.

The representative that provided assistance was patient and helpful.

When I called for help I kept getting pushed around with them telling me it's a different issue even when i had an electrician look at it and tell me what the issue was lorex still told me it was something else rather than actually dealing with the problem, and lorex was wrong. The device was not working correctly but they wouldnt admit it was the device. I spent money on have the issue looked at and trying to have it fixed by the electrician all because of lorex. Thanks for nothing but wasting my hard earned money. so I have gone with a different company and I will never recommend lorex or go with lorex ever again. Instead I'll tell how awful you are.

The new company has a way better customer service and doesn't beat around the bush so to speak. And they certainly dont waste my money

The technician was good at guiding me through the system and troubleshooting problems. Would have been nicer if they were a little bit louder but everything worked well

This system is terrible. Constantly cutting out, everyday I have to unplugged every day , to work properly,  one of the cameras is not working properly and already water damge . calling the custumer service for multiple time , and try to do troubleshooting  we did everything we can .
And end the custumer service told me to send proff of the purchase and pictures of the serial number and model number to the waranty office .
Calling week later they repond that they will not cover it beacuse I didnt purchase from the lorex autrizes delear. (I did purchase from Ebay) and I talk to the custumer service they refuse any help and I ask them I want talk to a super visore ,they refused and the supervisor told me the something she told they will not cover it.
So the don't to want to  fix or replace the dvr .

customer service is horrible. Don’t trust this company when it comes with troubleshooting. They barely know their products and their automated responses on here are just a bunch of bull. They also don’t like to give out replacements when their stuff breaks within warranty.

Understand my issue quickly. Provided solution clearly. Good communication skill.

Alfred offered great customer service in trying to help me resolve my issue with my device. Lorex has a geat customer service team that I can say with confidence.

Rep was respectful and helpful. He went from him to help me out. He resolved my issue. He explained everything that was going to be done. I could not have expected more of him. Great service keep it up.lorex