Worst customer service and products! Ordered a new dvr when the original one went out. Like clockwork, they only last 1 year. The “new”one showed up and ultimately was “defected”. After wasting ab... Ver mais
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One of my 4K cameras has wifi connectivity issues. It is constantly dropping. Wifi is close so there should not be a problem. But there is. The other 3 wifi cameras maintain connectivity even thoug... Ver mais
A empresa respondeu
Guten Tag, Aufgrund des gleichen Namens und Auftretens von einem anderen Anbieter wurde eine falsche Bewertung abgegeben. Eure wurde sofort gelöscht. Fazit: Sie haben es im Griff, leider wird ihr N... Ver mais
Previously, password reset attempts failed due to a character limit mismatch. This time, Lorex's technician was great—walked me through everything and resolved it perfectly. Thank you!
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years. Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting. Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.
Informações de contacto
250 Royal Crest Court, L3R3S1, Markham, Canadá
- 888.425.6739
- feedback@lorextechnology.com
- lorextechnology.com
2,5
Mau
10 mil opiniões
Respondeu a 52% das suas opiniões negativas
Geralmente responde em 14 horas
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Joe was very polite and walked me…
Joe was very polite and walked me through every step of resetting the system and password.
9 de fevereiro de 2024
Opinião espontânea
The agent was excellent in her…Knowledge and expertise
The agent was excellent in her assistance. My issue was resolved. She's a great tech and communication was great!
8 de fevereiro de 2024
Opinião espontânea
Technician Oliver helped me to reconnect my desktop with internet connection. He navigated me through the system in very short time.
Technician Oliver helped me troubleshoot the system and resolved the loss of net connection in about 15 to 20 minutes.
I truly appreciate his patience and expertise. He's highly competent.
7 de fevereiro de 2024
Opinião espontânea
Extended Warranty
THEY don't stand behind their Extended product warranty.
7 de fevereiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello Ray,
I am sorry to hear that you had a negative experience with your extended warranty. We sincerely apologize for the inconvenience this has caused.
Thank you for bringing this issue to our attention. We will forward your feedback to our support team who will investigate this problem and reach out to you shortly.
Thank you,
Lorex Customer Experience Team
Knowledgeable
She was very patient and professional. She understood my needs and worked effectively to get it resolved.
6 de fevereiro de 2024
Opinião espontânea
He understood my issue and took his time
5 de fevereiro de 2024
Opinião espontânea
Helpful Customer Service
Customer service very helpful and nice, problem solved smoothly.
5 de fevereiro de 2024
Opinião espontânea
Pleased with the support I received …
Pleased with the support I received with the recording on my new door bell device.
Thank you again.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello Kenny,
We are sorry to hear that you had a negative experience with our product and service. Customer satisfaction is a top priority for us and we would like to help you with any issues you are facing.
Please reach out to our customer support at 1-888-425-6739 with more details about your order, and they will be happy to help you with this issue.
Thank you,
Lorex Customer Experience Team
The technician knew exactly what to do
The technician knew exactly what to do, walked me through the steps and resolved the issue.
2 de fevereiro de 2024
Opinião espontânea
Customer service was very patient and…
Customer service was very patient and step by step guide. It was my very first time setting up the system.
2 de fevereiro de 2024
Opinião espontânea
The person was very helpful and…
The person was very helpful and patience i am not a tech person but it was a very smooth experience resetting my doorbell
1 de fevereiro de 2024
Opinião espontânea
CRAP!
CRAP! My $688 Fusion NVR didn’t last 2 years in my new home. Defective internal fan. Purchased 8 cameras to go with it so now for it to work I need to purchase more overpriced CRAP.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello Danielle,
Thank you for sharing your feedback. We are sorry to hear that you had a negative experience with our Fusion NVR.
Unfortunately, your device was outside of the warranty period when the issue occurred, and in such cases, we are not able to help with a replacement.
Thank you,
Lorex Customer Experience Team
I ordered a Camera/NVR bundle from…
I ordered a Camera/NVR bundle from Costco. It was shipped directly from Lorex and the quantity of the wrong items were shipped minus a NVR. They refused to make it right or sell me a NVR to complete my system. Good thing that Costco has integrity and a good return policy. I will look to buy another Camera system from a competitor. I thought Lorex was a more reputable company. Lost this sell!
In reply to Lorex below, hopefully, Costco will recognize that Lorex was not willing to work with this case & customer, as well as, refused to correct their mistake! Your excuse that you cannot access the Costo orders is a lame reason. The items/shipments were shipped directly from Lorex, not Costco! Costco should stop selling Lorex products. Companies with bad customer service don't have a future. Wake up Costco!
26 de janeiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello George,
Thank you for your review. We are sorry to hear that the order you received was incorrect.
Unfortunately, we cannot access order or customer information for products purchased from Costco. Therefore, any issues or questions that customers have regarding such orders are handled by Costco and we are not able to interfere in these matters.
We are glad to hear that you had a positive experience with Costco and that you were able to get a refund.
Thank you,
Lorex Customer Experience Team
Save up to 50% off somewhere else.
Save up to 50% off? Which system is 50%off? Bait and switch and false advertising.
29 de janeiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello Fatal Ops,
We apologize for the inconvenience you experienced with our advertising. Thank you for bringing this issue to our attention.
To see our discounted products, please open our website and click "Deals" at the top of the page. In this section, you choose between "Big Deals on Security" where you can see discounts on security systems, and "Lorex Clearance Outlet" where you can see clearance items.
I hope this information was useful for you. If you have any further questions about our products, please do not hesitate to contact our customer support.
Thank you,
Lorex Customer Experience Team
Overpriced, Poor quality
This system is terrible. Constantly cutting out, lag time, cameras not working properly, batteries die quickly even when connected with solar panel. Very poor system and not worth the cost. I will be changing to something else.
1 de janeiro de 2024
Opinião espontânea
Resposta da Lorex Technology Inc
Hello Mike,
We are sorry to hear about your negative experience with our system. Customer satisfaction is important to us and we are disappointed to hear about the issues you are experiencing. Please accept our sincere apologies for these problems.
We would like to offer you further assistance with your products. Please reach out to our customer support at 1-888-425-6739 with details about your system, and they will be happy to help you with this issue.
Thank you,
Lorex Customer Experience Team
It was a pleasant communication with…
It was a pleasant communication with the technical rep. He answered my question informatively. Thanks
25 de janeiro de 2024
Opinião espontânea
Quick and accurate tech support.
24 de janeiro de 2024
Opinião espontânea
Cameras went offline
Thanks Sam you were extremely helpful.I am not very technical savvy however you talked me through pairing of cameras.
19 de janeiro de 2024
Opinião espontânea
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