6 weeks now since the machines were returned and no sign of my deposit being returned. Customer services don’t respond to emails or query tickets. Only option now seems to be using the small claim... Ver mais
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Leia as opiniões dos outros
I hired a micro digger in July and over 50 days later I still haven't received the £500 deposit back even after making several phone calls. I wish I had looked on Trustpilot first as this seems to be... Ver mais
STILL WAITING ON DEPOSIT REFUND SINCE JUL 2026. 10 TIMES CONTACTED THEM ONLY TO BE TOLD REALLY SORRY I WILL FORWARD THIS TO OUR ACCOUNTS. GUESS WHAT NO RESPONCE EVERY TIME. I WISH I HAD SEEN THERE R... Ver mais
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... Ver mais
A empresa respondeu
Informações sobre a empresa
- Aluguer de ferramentas
- também em
- Agência de aluguer de equipamentos
- Aluguer de equipamentos para construção civil
- Aluguer de maquinaria
- Aluguer de máquinas para construção
Sobre Mammoth Hire
Escrito pela empresa
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Informações de contacto
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, Reino Unido
- 03330 384 944
- mammoth-hire.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 63% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam avoid !!!
I can only advise people to avoid this company communicating is none existent numerous phone numbers are out of service . Mammoth are a glorified middle man that don't actually hold any stock they simply take your order and then try and find another hire company that has your item ! I was told by mammoth that my item was with a local firm when I contacted the local firm they said they had never had any dealings with mammoth and that it sounded like fraud
Not keeping to the time slot
Not keeping to the time slot, I had to get onto the provider to see where the scaffold tower was, I was told that you put it on hold because they never had a two man tower, never bothered to tell me so I had to cancel the electrician because it was for a gallery light, I ended up with a one man tower not a two man which I paid for. Brandon hire would get a five star for me for helping me out
items could not be delivered on my specified day
Placed the order but company could not actually deliver the equipment. Waiting on a refund.
There was a issue with the order at the…
There was a issue with the order at the shop when we went to collect but it was sorted within minutes,super polite and all with a smile. Would recommend and use again ourselves.
Don't hire from this company.
I hired scaffolding. It has not arrived and there is no one to speak to about this. When I booked the equipment I was informed it was available, I paid in full and took time off work to receive and and set it up. On the day of delivery I got an email late in the morning saying it wasn't actually available so it wouldn't be delivered after all. I am still waiting for a follow up? delivery? I have no idea what is going on. I cannot call anyone, they have no contact number, I cannot cancel the order. I think it may be a scam.
Hired ladder it didn’t arrive…
Hired ladder it didn’t arrive got email to say replacement would come the next day it didn’t arrive even paid for priority delivery had to source another ladder to get contract finished on time still waiting to get payment back into my bank account for a service you didn’t provide
I was delivered a machine that didn't…
I was delivered a machine that didn't work. There is no one to speak to, so you have arranged a replacement machine for a time that doesn't suit me.
No fuss good service Also can i…
No fuss good service Also can i have another 1 tuesday
Let down on delivery day!
Order placed day before needed and I received an email the next day saying stock was low and you couldn’t fulfil the order. Complete waste of time and let me down at the last minute. Maybe your stock levels should be linked to your website so people can see if you actually have what your advertising!
order a hollow aerator for a bowling…
order a hollow aerator for a bowling green
5 oclock the day before cancelled in email telling me they sort it for the next day .Had men waiting to use it and 4.5 ton of top dressing coming the next day they didnt care
Ordered the same machine from local hire shop got it to me the same day £65 a day cheaper
Dont use this company just not reliable
Easy to book online
Easy to book online. Only hiccup was not noticing an email sent by support early on the morning of hire offering alternatives and then not being able to get through when trying to contact them to confirm my choice would be delivered. However, leaving a request for a call back and being called by a really helpful customer service advisor sorted it out for me. From then on I had no problems. The ladder was delivered by a very helpful driver and he also picked it up when finished. Very pleased.
If I could rate -100
If I could rate -100, I would. Paid order — no delivery, no refund. Zero communication, they cancelled without explanation. Avoid this company at all costs!
Terrible
Did not deliver the item when should have and unable to get hold of anyone
product didnt arrive
Avoid this company.
Cancelled on day of delivery and said I’d have to wait up to 5 days for a refund as there were “no suppliers in the area having the kit available”. I was only trying to hire a set of steps???
Do not waste your time on these guys.
Service, communication
Chat bit is useless. Waited in all morning for delivery. Had done the usual of paying for the hire of a ladder after putting in my information. Paid by CC - bank wanted me to log in to approve which I did. However on checking my account payment is not showing ….a bit concerned if this is a scam - phone number on website does not work either. My advice -….look somewhere else for hire but be careful otherwise you could waste a whole morning as I have done.
Waited til the afternoon of the day…
Waited til the afternoon of the day requested to be informed they couldn’t source the product out to me
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