Marc Jacobs Opiniões 

Ordered a handbag, and it arrived in a pretty good timely manner. Once I opened it up, I realized that it was a bag somebody had bought, returned, and then they shipped to me. It had no protection on any of the hardware no tags attached. Very disappointed for the price I paid. I expect more from a company like Marc Jabobs.

I purchased a handbag for my daughter for Christmas and the shoulder strap was faulty. I have tried to communicate with customer service to no avail. This was an expensive bag and I only needed the strap replaced. Will not recommend or purchase from the company again.

Extremely poor quality purchase Marc Jacob bracelet my daughter had it for 6 days and it finish started coming off.once you really look at it it clear that it cheap.not Quality at all

ho acquistato una borsa il 29 dicembre 2023 e ad oggi il mio ordine non risulta spedito. Il servizio clienti è un robot pertanto non fa altro che risponderti: riceverà una mail quando il suo ordine sarà spedito!!
Esperienza negativa!!!

Awful experience, I tried to cancel my order and emailed them a thousand times yet they still ship the freaking order, I will never ever buy anything from marc jacobs again!

Ordered Dec 31. Still waiting. I believe I am getting stalling autogenerated emails. They should not be taking funds from customers until item is shipped like other online vendors. Very disappointing. Item should have been shipped already as it is still listed on their website as available.

I ordered a bag from the Marc Jacobs website on the 28th December 2023. It has been ‘processing’ for ages. It has now been 14 days and it’s still not been sent. I don’t understand what the issue is. I have messaged customer service 5 times and each time I get that stupid ‘CS Bot’ replying to me so not even a real person, just a robot. I am based in the U.K. not the US. Don’t know if anyone has had the same experience but honestly I’m beginning to think the website is not legit, I feel like they have no intentions of sending my order. I have no phone number I can ring tried the US one and it doesn’t ring out on the other end so I am at a loss.
1 day after I’d ordered my bag, I found the same model £106 cheaper in the sale from Flannels departmental store so I actually feel quite sick with it all.
I will never ever order from them again and they really need to add on to their website that ‘you could be waiting forever for your item to ship!!!’
I also don’t think much of the non existent customer service whilst Iooking at the other reviews on here, nobody from Marc Jacobs has even bothered to reply with any apologies!!! Awful!!

Placed an order on 30 Dec they’ve taken my money yet my order not yet processed wish id read this review page before ordering !!! Very unhappy 😔

I ordered the mini cross bag on dec 17 2023 but never received it!! I keep calling and emailing them but no help at all.. they my ordered was still in the warehouse and was not yet pick up by carrier! Christmas had been pass and tried to call again but they want me to call UPS.. called the UPS and they said they dont have my order yet since its not yet shipped!! Costumer service doesn't really helpful and they give me attitude when i asked them what happen to my order! Im very disappointment because i have been waiting for 2week but never gotten my order!! The website said order b4 dec 18 and you will receive the package before Christmas!! Oh well its a BIG LIE!!!

I ordered a Marc Jacobs purse on November 14, 2023. When I received the purse it looked as if it had been used so I sent it back on December 9, 2023 they received it December 14, 2023. Today is January 7, 2024 and I am still waiting on my refund because they said I have to wait 30 days for it to be processed when it did not take 30 days for them to take the money out of my bank. Every time I call the person says it’s on its way to being processed. Another person said I should have had it between December 24th and December 29th here today is January 7th and still I was told it can take up to 30 days. This is not my first time purchasing Marc Jacobs purses,( which I have never had a problem) but I really think it will be my last time.

Don’t ever buy something from that homepage. I see that almost everyone in here has same experience. Bought a bag to my daughter for Christmas and HAD to pay tax because it came to my country (which I never do) and now when I got it, it was a broken sunglasses.

I had my first encounter with the customer service representative from hell who happens to work for Mark Jacobs. I can say that she’s one of the rudest representative that I’ve come across. Her name is Natalie … She literally hung up on me because I still had questions she wasn’t able to answers. “Listen, there are 2 supervisors working on your case so you’ll have to take it from there ok? Have a nice day! Bye!” Those were her words!
You would think that for the name Mark Jacob, and for their reputation they will take more time into vetting who they hire to work for them. Very disappointing 😡😡😡

You thieving little scum bag

I’m not usually one to complain but the size of these miniature Marc Jacob’s is an absolute joke

Nothing like the size printed on the box and no spray nozzle.

Can’t get a refund now as the box has been opened

Made me look like a Cnut on Christmas Day

Sent the wrong item, even the price was different. I ordered the necklace and received the bracelet. I used the chat feature and they couldn't help me at all. They just gave me an email address. I emailed and got an automatic response that they had many emails and it would be 3-5 days until I received a response. When I did they told me to send a photo of the wrong item and the return label. I am still not clear if I will get the necklace or a refund or? This was my daughter's main Christmas present and she was so disappointed when she opened it.

I ordered a leather tote bag from Marc Jacobs as a Christmas gift however received the completely wrong item which was not even the same price as what I paid. I am international and reached out however have been ghosted ever since. A lot of money wasted for a product I didn’t ask for.

Marc Jacobs really needs to work on their customer service. They are are extremely rude. And don't care about their customers. You would think after spending the money we are spending, they'd be a little nicer.

Ordered my daughter a pink Tote and it has turned into an ugly color!!! I am so disappointed as we know these bags are not cheap!! They refuse to take responsibility! The bag is a little over a month old!!!

I got a Marc Jacobs leather Tote bag for Christmas and have been disappointed with the quality. It is an expensive bag which I have had just less than one year and the handle has split. They say it is not covered under warranty and they offer no repair options in the UK. They offered a 15% discount on my next order which is a joke. Very disappointed in the product and in their customer service. Very disappointed they just accept their bags last less than 1 year. I would not recommend the product.

I got a JMarc bag from their London Regents St store back in April of this year. I took it with me travelling and the humidity in Asia caused a lot of colour transfer to it. My eggshell bag now has green patches on it - it looks terrible- and the Marc Jacobs warranty won’t cover colour transfer. If this was a high quality product, the colour transfer wouldn’t have happened as my cheaper Furla had no issues!
Now I have to pay £85 from my own pocket to repair a bad quality product. Never buying from Marc Jacobs again!

Ordered a bag on Marc Jacob’s website & basically due to their system error it ended up with two bags being ordered. When I contacted them to cancel the second bag as soon as this happened, I was told they couldn’t cancel the bag as it had already been processed… within minutes of the order. So now I’m getting charged £16 for a return of the bag. No communication from Marc Jacob’s, even when I’ve raised a complaint. I won’t be ordering from Marc Jacob’s again. Shocking customer service.