Marc Jacobs Opiniões 

Even wat research gedaan en deze site komt als zeer onbetrouwbaar uit. Marc Jacobs officiële site geraadpleegd en contact opgenomen en zei bevestigen dat het geen officiële dealer is. Niet bestellen mensen een gewaarschuwd mens telt voor 2.
Fijn om de recensies even door te lezen.
Ik zie af van mijn bestelling!

Terrible products and terrible customer service. Do not order here. My tote bag looks terrible after wearing it only for a few months. Started a warranty case and got a 15% discount code instead of a replacement which is obviously a joke. Especially when looking at European warranty standards. Terrible, terrible experience and they treat their customers with a kick in the butt and bad quality products.

J’ai fait une commande sur le site de 2 sacs à main, pour un montant de plus de 1000€, le mercredi à 18h, les sacs sont arrivé chez moi le vendredi à 16h, sachant que les sacs partent des USA. Donc délai de livraison incroyable, vraiment satisfaite.
La qualité des produits est très correcte, c’est du vrai cuir, ils sont super bien emballé et protégés dans le carton.
C’est vraiment les mêmes couleurs que sur le site.
Je recommande vraiment, j’ai trouvé ça sérieux, et j’ai des mails régulièrement pour le suivi de ma commande.
Très bien

Wow! Wish I would have read the reviews before purchasing from this company who clearly has valuing their customers at the bottom of their list of standards. I ordered two items on Black Friday which were canceled a week later due to stocking shortages. I contacted customer and asked to be granted the sale prices once the items returned to stock but was told they would not be able to do that. I will never purchase another Marc Jacobs ANYTHING!

I just purchased the silver metallic MJ slides. Wore them on Thanksgiving to my families gathering and I was so dissapointed. Just one day in wearing them the metallic coloring has rubbed off the inside sole under my feet. I am horrified with just a one day purchase :( that is clearly not acceptable for a $250 shoe

The worse customer service that I ever experienced. Unfortunately, based on this experience, I am hesitant to purchase from Marc Jacobs in the future and cannot recommend their products or services to others.

I made a return of a bag in September. Marc Jacob's facility received the return on Sep-12 . I have called them thrice to get my refund back of 650 dollars. every time they say it will take another 1-2 weeks to get my return back .

It has been more than 2 months now and haven't got my return back.

I have never experienced such a bad experience for any retail site in processing the refund.

I will never ever make a purchase with them again in future .

Attempted to purchase a pair of shoes from the Dr. Martens collab TWICE. Both times the size was available, my payment was accepted, and then my order was cancelled due to lack of stock 1-3 days later. This time, my order was cancelled and the size I purchased immediately showed as in stock on the website again. I emailed and they replied with a generic explanation that there are none in stock. Well maybe the website should reflect that. Shocking experience from a well-known brand's direct website.

This is my second bag I received which was birthday gift from close friend. The bag came in with mold all over it twice. The first time went to Neiman Marcus to get an exchange they wouldn’t take it they said I had to send it back via postal. No problem I can do that end up calling customer support which made me repurchase the bag and would issue a refund when I sent the damaged bag back. Did all that and it still sent me a back a bag will mold all over the bag. Will be contacting Marc Jacobs and Neiman Marcus about this. Truly disappointed about my gift. My birthday was in September and still haven’t been able to enjoy my birthday gift.

I received the large tote bag just over two weeks ago COVERED in MOLD!!!
It was disgusting and obviously very disappointing as the bag was a birthday gift. I have reached out several times for a resolution with no sense of urgency in response. The fulfillment company was prompt and professional but even then it has been one week since the matter was apparently escalated to management.
Quality and customer satisfaction are not a priority. My entire experience from the receipt of the contaminated bag to the utter lack of accountability are a shocking reflection of what this brand has now become.
Be warned.

J’ai passé une commande plus de 700£ pour deux sacs.
Le colis arrive en retard pas d’excuse pas de suivi rien …
Une fois réceptionné il manque un sac sur les deux et celui reçu et de mauvaise qualité …
Le service client ne répond même pas au mails. Aucune réponse à ce jour
A FUIR DE TT URGENCE
j’aurais mieux fait d’acheter chez shein…

Warning to anyone whos considering buying their bags! They have no warranty or policies for any faulty products it’s shocking for such expensive products 😱

In my case I bought two very expensive totes, the black one faded in weeks and they can do nothing.

Placed my order on 9/18 and received an email about a shipping delay on 9/21. After reading the reviews, I was a bit concerned about not receiving my tote anytime soon . Fast forward to 9/26 and I received my bag. It’s a bit strange because I did not receive a tracking number at all…it just appeared lol.

UPDATE: I received the tracking number two days after my order was delivered.

Bought the tote bag in black and after two weeks it’s faded. Awful and it was £195 and the customer service team ignore you!!!

DO NOT PURCHASE

Where should we begin? I bought a purse at Marc Jacobs boutique store in Canada. The salesperson was extremely nice. However, at the end of the transaction, he did mention something like you have 30 days to exchange or return. He didn’t say “there is no refund”. I don’t remember if he mentioned “store credit” part or not. It was partially my fault not to read the fine print on the receipt. So, the next day, I went back to the store and wanted to return the purse because I got a denim version instead on their website. I wanted a good denim purse for so long. The same salesperson said there wouldn’t be any direct refund. It will only be store credit as it is company policy. I was shocked as I was not under any impression that it was store credit only. I was frustrated as this is my first time experiencing something like this in a fashion house boutique. For anyone who wants to buy their purses at the boutique store, please re-consider. I ended up canceling my online order too. Don’t want to support this brand whatsoever.

A real scam company!

I ordered a bag from them a month ago. After that I read all this reviews and change my mind, so I emailed them and requested my money back. They answered me that they should do a refund to my account which would take 7-15 work days. I have still not receieved my money, and tried to email them. But, the email does not exists anymore!! So dont’t order anything from them, they are scam!!

Wanted £350 bag for daughters 16th & as a well done for doing well in her GCSE's .
Web site said 3/5 days delivery on completion of payment received email saying will be dispatched in 10 days air freight I was assuming it'd be dispatched from UK but apparently not.
Waiting 11 days asking for tracking number & was told item still being processed... so asked for a refund..then told can't have refund as now its a few days later its now being shipped..
Asked again for tracking number and was told delays with processing again asked for refund..

Back & forward over 3wks asking for bag or refund had to get Barclays to step in ... awsome 3 days and money back..

Be warned ⚠️ very bad reviews for a reason.. maybe buy in high street shop if this brand is a must don't use there online .com

Have now given cash to daughter Hope she opts for a different brand a trustworthy brand..

The metallic parts in the shoulder strap in my bag has been worn down and it is not possible to buy new metallic parts for an otherwise good bag. Shame on you, Marc Jacobs, for forcing people to throw away bags that could still be used! It is not environmentally friendly. You have a bigger responsibility than this.

Trying to take money off my card n I don't even like tote bags.. 208 dollars they didn't get it cause my card stay lock

I ordered the Tote bag, was very happy that I received it in 3 business days via the international order, but the shock was that the bag has ”MOLD” on it. This is the first time ever I have such an experience. I am editing my review because after contacting customer service by email they sent me a replacement bag in 2 weeks. I just sent them a picture of the bag by email and they sent a replacement right away.