My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais
Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais
Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... Ver mais
Informações sobre a empresa
Escrito pela empresa
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Informações de contacto
Estados Unidos da América
- customer.service@marinbikes.com
- marinbikes.com
4,3
Excelente
352 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Marin is always prompt!
Marin is always prompt getting back to me with the correct answers!! And the best bikes!!
15 de janeiro de 2026
Shipping was fast and the products work…
Shipping was fast and the products work great!
13 de janeiro de 2026
Took almost a month to receive…
Took almost a month to receive delivery, and wrong size was delivered.
22 de dezembro de 2025
Resposta da Marin Bikes
We're really sorry about this.
A month is way too long, and getting the wrong size on top of that is doubly frustrating. We were closed over the holidays, but that doesn't excuse the delay or the mix-up.
Please reach out to our support team at customer.service@marinbikes.com and we'll get you the right size sent out ASAP—on us. We'll make this right.
Resposta da Marin Bikes
We hear you on the price point. Our grommets are precision-molded to exact specs for proper cable routing and frame protection—they're not generic hardware store parts. That said, we're always reviewing our pricing to make sure we're offering fair value.
If you've got specific concerns about fit or quality, reach out to our support team and we'll make it right.
Happy customer
The website made finding the parts I needed easy. They were delivered quickly, packaged adequately, and made well.
2 de dezembro de 2025
I ordered the wrong part and needed to…
I ordered the wrong part and needed to exchange the wrong item for the correct one. Everything went smoothly, I got the right item and received a refund promptly.
25 de novembro de 2025
Cindy is the best
4 de dezembro de 2025
Easy online purchase parts were…
Easy online purchase parts were delivered very timely, they fit the pike perfectly. Thanks
1 de dezembro de 2025
The hand grips were shipped quickly and…
The hand grips were shipped quickly and arrived on time.
17 de novembro de 2025
2024 Marin Alpine Trail Carbon 1
2024 Marin Alpine Trail Carbon 1. Bought almost exclusively for the frame. A few notes, i had a new set of carbon cranks (RF 175s) and I'm sure I hit every obstacle on the trail, ordered up a set of 165s and that sorted it out, I'd like to go down another 5mm to 160s. Not sure why I strike so much on this bike, it's similar to my other bikes current and past. The geo is fun, I'm 5'11" and all that was in stock was a Lrg, I'm wishing I'd have held out for the XL as that'd lengthen it out a little bit more for the extremes (up & down). But it holds it's own alright. The bent seat post limits the length of dropper post you can use, so i'm not able to get the seat as far down out of the way as I'd like, if I could slam it right down, that'd help the downhills significantly. Relatively light, but sizing feels smaller than I'd like. I'm eyeing up an XL to swap out, but that's a chunk of money I'm not sure I want to spend.
5 de dezembro de 2025
Opinião espontânea
Top level customer support !
Since buying a Main bike in late 2023, I've been emailing a support tech there nicknamed "Gravy" and the guy is a godsend: super fast communication for all of my questions for various problems from me smashing stuff to basic or upgraded replacements. The support has been phenomenal and far beyond what any other brand has provided - I'll easily buy another Marin when I destroy this one or if budget allows - sooner
9 de novembro de 2025
Wish I could say good things about m bobcat trail 5
Wish I could say good things about my experience buying a bobcat trail 5 bike. I got it only 3 months ago.Unfortunately I've had nothing but issue after issues with it. It's spent more time in the bike shop getting fixed then I have used it. I have emailed Marin directly 3 times and never here back from them. Shame as they used to be great solid bike back in the 90s.
3 de setembro de 2025
Opinião espontânea
Resposta da Marin Bikes
We are so sorry to hear this, please can you email service@marinbikes.com to explain the issues you have had. Please can you let them know which email address you have emailed 3 times so we can figure out what may have gone wrong our end.
Shipping is quick
Getting it delivered during the same week across the country
10 de novembro de 2025
You go my bike back on the trail!
You had the part I needed to get my Polygon Xtrda six back on the trail. Bikes Online did NOT have the part.
Your derailleur hanger 3 works as a substitute. It is not exactly the same but works with backing the B limit screw all the way out.
30 de outubro de 2025
Great price and fast shipping with…
Great price and fast shipping with clear updates. Very thankful
30 de outubro de 2025
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