Marks & Spencer Opiniões 

I ordered 2 items which were due for delivery on 25 and 26 November. The first item was delivered early on 23 November. I had made sure before I ordered the items that they could be delivered before I went on holiday on 27 November but this has not happened. I got confirmation that the second item had been despatched on 22 November and would be with me by 26 November. The second item, a Christmas Tree, has been delayed but I was not notified of this. Furthermore, I was made to call Customer Services on 3 separate occasions without a single useful suggestion being put forward. I spoke to Kanye, Aya and Anathy, none of whom were able to assist. I requested that the order either be delivered to my neighbour or be delayed until I returned on Tuesday, 2 December but this was refused. This delay was not of my making but yet I am being forced to pay the consequences by being stressed the entire day before I go on holiday and have my order cancelled which would put me at a financial disadvantage if I ordered the item again. After this debacle I am unlikely to re-order from M&S. I have been a loyal customer for over 40 years but this will change because I cannot trust Marks & Spencer to either keep to their commitments or offer an acceptable alternative. Truly disappointing. I can see most of my Christmas shopping being done at John Lewis instead! The order No. 301-0060832-6959909 should you choose to investigate!

Small branch at Kingsland road
Manager very helpful
Went extra mile

Store very clean
Front shop cashier
Smiling and great customer service
10/10

Have just tried the new M&S Lasagna, I really don’t know how they can sell something so tasteless and sloppy. The lasagna including the Italian 🇮🇹 style one were worthy of 4 or 5 stars .

I visited M&S cafe in Stevenage yesterday. Still NO improvement. Never enough terminals working (only three yesterday). Again and again there are problems, with no sight of any improvements. Staff simply shrug their shoulders, albeit with an apology and a smile. But that doesn't help if you are old or disabled. Long periods of standing need to be avoided. After all the purpose of a cafe should be to give a short break between shopping, instead of a 'sprint' to avoid the inevitable queue.

I find it difficult to find nice jeans that fit on the waist. I was very pleased to find that Marks & Spencer‘s jeans did fit on the waist. They also did skinny and slim etc. I bought four pairs two slim two skinny. They looked nice and felt nice and were a good fit. Sadly after a few washes the material looked thinner and the bottoms and knees soon bagged after probably six wear and washes. As much as I like the fit it is not economical to replace them every few months. And you can almost see the weave which makes them look cheap.

Terrible experience. I've been driving for over 30 years, and this is the worst insurance company I've ever used. Stay away from them.

I would like to comment on the young barista in the cafe of the Winchester branch of Marks and Spencers. He went out of his way to be helpful to me when I visited the cafe with my toddler grandaughter today. After I had ordered, he invited me to find a table while he organised for my tray and a highchair to be brought over to us. A small gesture but not one I have experienced in many other places. And, he carried out his tasks in a friendly, engaging manner.

Marks is getting to be a joke they are trying to claw back ther millions lost by putting there prices sky high , I spend About £300 A week in ther But no more As the food certainly is not worthy of the prices they charge

Even there mark downs are about 30 Pence of original price Shameful

not received order 301-0059078-6309734 tracking shows received at Evri delivery depot 11 sept. confusing notification saying delivery delayed. no further notifications. Tried to raise complaints with Evri and M&S, no responses. Have received an email 19 Sept asking me to review this order I have not received!! It s sad to see this once iconic and respected brand to fallen to such depths.

M&S online shopping / order from in store till for men’s clothing is a disgrace the length of time for order delivery while ALL BIG SHOP SITES NORMALLY DISPATCHED YOUR ORDER WITHIN 48 hours M&S ARE Disgustingly SLOW PLACED THIS ORDER SUNDAY AND NOW THURSDAY SITE SAYING DISPATCHED Evri saying they have still to collect but will be with me on Saturday this is SHOCKINGLY SLOW STAY AWAY FROM THIS SITE TO SAVE ANGUISH JUST READ REVIEWS I WISH I HAD BEFORE ORDERED this order 302-0059243-9158926. By the time it arrives it will be too late for the purpose intended.

Website still disgracefully clunky with pages taking many seconds (ten maybe - like dial-up, remember that?) to move to next page with jerky hiccoughs, greyed out screen and jumps up and down/back and forth. Too many items being shown as being out of stock online. Or, I go to checkout and an item in basket is now out of stock. By the time I go back to order something else which is apparently in stock - get to checkout and it's no longer in stock. Got so fed up I simply crashed out of the site leaving it all unpurchased. We've been very patient these last months M&S but enough is enough. It's all very well crowing in the national press how well you're doing with new styles and all, but this is intolerable.

Quality of products terrible very poor. The customer service is non existence upon trying to get any help on the tat of a bra they sold me. Will no longer be shopping here. Worse quality than Primark. Had no idea they are a ruthless company who shut you down if you try dare to contact customer services.

Turned up today to Marks and Spencer in Shrewsbury expecting to find a travel bureau but I had not read the online information correctly as I should have ordered my currency online and collected it from the click and collect section. The 2 assistants I originally spoke to didn't just tell us there wasn't a bureau but spoke to another assistant to check if we could still order online from the store today to save us having to come back on another day. I wanted to get the better rate as well via our sparks card. Despite the fact that this third assistant was due to go home she found out that we could do the order from the shop and helped us do it. She also found 2 more assistants at the click and collect to carry out the transaction. All the assistants were extremely knowledgeable, professional and friendly and after helping us wished us a happy holiday. Would definitely get our holiday currency from them again. Thank you to everyone who helped us today.

charged 25 pounds for change of registration which i did myself online . very poor service , like there store rubbish customer services , stay clear asda give better customer service

Renewal quote £70 more expensive than if I was a new customer, Called and spoke to customer service, nothing they could do. Why do companies to this!

My Sparks account is still indicating: “1 stamp away from a free hot drink” despite purchasing 3 hot drinks using my Sparks Card at M&S, St George’s Hospital, Tooting in June 2025.

When I telephoned Customer Services about the problem, I was advised that they are still working on resolving ongoing issues following the cyber attack and to keep my receipts for submission in the future.

This slow pace and progress is not acceptable for a large and well established company like M&S. You have been overly slow to resolve your cybersecurity issues and links to my loyalty card.

Your customers have been very patient for a long time. Guess what? As my Sparks loyalty card is failing to upload the agreed rewards for my purchases of hot drinks, I am now buying our coffees and other hot drinks elsewhere!

And I will continue to buy our hot drinks from the many other outlets around until I receive notification that the problem has been resolved.

The shrinkflation at Marks and Spencers is ridiculous. Not only are they Increasing their prices rapidly in their food department, but they are making their portions smaller, particularly in fish and chicken. Just count how many scampi there are now compared to a year ago in a package, and the size of the chicken breaded scallops. This is very underhand, they hope their customers don't notice. But I do! And I'm sure others do as well.

I went in to marks spencerbb ch today pantheon and the heat was unbearable had to leave every other shop on Oxford street has air conditioning

A ethical company using slave sweatshop child labour from India , for its supply of leather shoes supplied by Tregarron ( 02720881 ) LTD. COMPANIES HOUSE UK . The report comes from the BBC . Also OXFAM . See online.

MARKS & SPENCER have you no policing system to check at source?
Good factual reporting from the BBC

Really disappointed they haven't got it together after their cyber attack! Went to the store in Maidstone Eclipse Park. Hardly anything in sizes 10-14! I wanted the Summer Beauty Bag and they had already sold out, why had they not got more stock in as you can't order this online! In fact why have they just not got more stock overall knowing Customers haven't been able to order online up to now! Even online they haven't marked stock as unavailable so you order and then told it's unavailable! Losing faith in the brand!