Merit Administration Opiniões 

My experience with this company this was my first claim I took my vehicle to the shop explain to them what was going on they call put my claim in there were some questions ask them my claim was approved only thing I didn’t know I had to cover the labor portion but beside that there were no problem

Not worth the money paid for this policy. Second time it has not paid for a problem withevthe car. It did pay for another problem we had withe the car which we appreciated. Will never get another extended warranty after this one expires.

Time consuming is horrible when checking in at a shop facility for service.I understand it's a process. But going through the process timing just take to long. Needs improvement with processing claims.

I believe that, on this occasion, the staff did a better job of processing the approval for my car repairs, which allowed me to get it back much sooner. I greatly appreciate this, as it makes the entire experience much less stressful; furthermore, it is reassuring to know that there are people paying attention to our issues.

My policy PAID IN FULL! Had 2 times i filed a claim and both times they were DENIED! First was a starter. Said I didn't do the proper maintenance. WHAT? what maintenance is to be done on a starter? Second was a valve issue. DENIED! Asked for a refund. Nope! They are THIEVES! No one can jump through their specific hoops to EVER have a claim paid! Save your mobey!

I want to offer a huge thank you to Matt, in claims, for being patient and very helpful. His experience and the time he took to walk me through the difficult situation with Subaru Kings Automall is valuable. Though the situation ended less than satisfactory, leaving Matt and I very disappointed with the dealership. I hope I never run into this problem again but if I do I’d hope to have Matt in my corner.
And I want to thank Merit for not leaving me high and dry. After seeing how SKA behaved, you could have washed your hands of it. Thank you for staying with me.

Great experience, customer service prompt answers, easy solutions couldn’t ask for a bit of warranty was recommended to everyone. I am so happy I got it.

The customer service is very good however the technician that they sent decided that because he saw for him something looks good but the mechanic is telling him that needs to be fix he said no charge it to the owner mind that I have the insurance to be able to fix my car before it broke and no need to pay because that’s what the warranty is.

This claim was worked out between where I was having it serviced and Merit. I paid my deductible only.

Not. Paying for nothing. Sooo better. Save your money and get fixed your own car

Took to long to approve the work like 5 days. They only paid a small portion of what the bill was. I had to pay the remains balance. I would not recommend this coverage

I am submitting this formal complaint regarding the handling of my recent warranty claim and the conduct of the assigned claims adjuster, Steven.

I purchased this vehicle warranty with the clear understanding that covered mechanical failures would be honored in accordance with the terms of the agreement. Recently, I brought my vehicle—valued at over $100,000—to a professional repair facility due to a mechanical issue that I reasonably expected would be covered under the warranty policy.

However, my claim was denied on the basis that I allegedly did not provide sufficient documentation of oil change maintenance records. This justification appears unreasonable and disproportionate, particularly given that the vehicle was properly maintained and serviced. The denial has forced me to pay a substantial repair cost entirely out of pocket despite maintaining an active warranty contract.

The manner in which this claim was handled raises serious concerns about the company's claims review process and whether customers are being treated fairly and in good faith. Denying legitimate claims based on technicalities or excessive documentation demands undermines the fundamental purpose of a warranty contract.

If this matter is not reviewed and resolved promptly, I will have no choice but to pursue further action, including:

• Filing formal complaints with the appropriate state consumer protection and insurance regulatory authorities
• Reporting the matter to the Better Business Bureau and other consumer protection organizations
• Exploring all available legal options regarding the denial of coverage and potential bad-faith claim handling

I request that this claim be immediately escalated for supervisory review and that the denial be reconsidered based on the actual mechanical issue and the terms of the warranty agreement.

I expect a prompt response and a fair resolution to this matter

Doesnt log me in and customer service didnt help

No hassles, and that makes any experience a great one. A huge THANKS to staff

I contacted Merit Administration about my water heater leaking and was told it would be covered. When the repair/replacement company came out they did some research and found that my water heater was still under warrant. The water heater company replaced the unit, but did not cover the labor to replace the unit. I submitted the claim to Merit and was denied because they say they don't cover just labor. I asked if the water heater wasn't under warranty and had to be replaced would they have covered the labor. Merit said in that case they would have covered the labor. It makes absolutely no sense because it had to be replaced regardless and someone had to do the labor. I guess they wanted me to perform the labor so they would be off the hook for payment. Long story short, I had to eat the cost of the labor. What a worthless company Merit is! I will be cancelling my contract.

I needed for someone to reach out to me with the information before hand! Not After the mechanic finds out the problem! He told me what my warranty personnel should have told me in advance!

The company was good with taking care of things but had to pay for differences in part prices. Also they did not cover any bolts. Found that crazy as the had to take old ones off. I also would say you definitely need to read what your contract covers. In my case I thought way more was covered that actually is.

Theory was done in a timely manner and insurance was approved same day 👍

Everything that is needed should have been explained the first time.

Y’all made it a walk in a park when at first I thought it was going to be difficult.