The customer service was very helpful. They provided some repair companies that I could contact. Once I received the cost to repair and forwarded it to the them, within a day or so, they was process... Ver mais
A empresa respondeu
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What person could give these guys a 3 star rating ? In every experience with them they have been impeccably awesome. Total responses , honest every time, , agreeable to listen, call as many times as y... Ver mais
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Nissan Dealership handled all communication with warranty company, provided a rental car during service event, and charged only the deductible of $100.00 once transmission installation was completed.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
USA's Top Service Contract Claims Administration Company
Informações de contacto
100 Mall Parkway, Suite 121, 63385, Wentzville, Estados Unidos da América
- +1 888-503-0722
- itdepartment@meritadministration.com
- meritadministration.com
3,4
Aceitável
218 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Merit really tried to work with me by…
Merit really tried to work with me by getting me the best service that met my concerns. I wish they covered more. But, at least it was something.
25 de junho de 2026
Resposta da Merit Administration
We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
This place is a scam
This place is a scam. I will be canceling my policy. It was a complete waste of money.
23 de junho de 2026
Opinião espontânea
Resposta da Merit Administration
We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to customerservice@usautomotiveprotectionservices.com with details about your experience along with contact information, and we will be in touch.
I was without my car for more than 7…
I was without my car for more than 7 days because I was a new customer with Merit Administration. The delay was not my fault; it was yours. The job took about 9 calendar days, when it should have taken no more than 2. Not happy.
20 de junho de 2026
Resposta da Merit Administration
We're sorry to hear about your recent experience with us. We constantly strive to provide top-notch service and we regret that we missed the mark in your case. Please reach out to us at customerservice@usautomotiveprotectionservices.com and allow us to make it right.
Worst warranty company denied my claim…
Worst warranty company denied my claim even sending in complete service history and now having to pay out of pocket even though I paid over $3,000 for this extended warranty, this company is a fraud.
23 de junho de 2026
Opinião espontânea
Resposta da Merit Administration
We're truly sorry to hear that you did not have a good experience with us. We would like to discuss the details with you further so we can understand where we went wrong. Could you please reach out to us at customerservice@usautomotiveprotectionservices.com? We're ready to assist you.
The company covers several of the…
The company covers several of the things I needed replaced, but it takes up to 24 hours to get a reply as to if the items will be covered. I am without a vehicle until my vehicle is repaired.
13 de junho de 2026
Resposta da Merit Administration
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
Excellent service delivered in a timely…
Excellent service delivered in a timely manner.
12 de junho de 2026
Resposta da Merit Administration
Thank you so much for the 5-star review.We really appreciate your business and helping to share the word about us. We’re here for you anytime!
I am very happy!
I am very happy that my car was repaired after the dealership submitted the simple documentation needed to get a quick response. Thank you!
18 de junho de 2026
Resposta da Merit Administration
Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
You paid part of the bill.
6 de junho de 2026
Resposta da Merit Administration
Hi, Patricia. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Excellent professional service
11 de junho de 2026
Opinião espontânea
Resposta da Merit Administration
Hi, Ted. Thank you so much for the 5-star review.We really appreciate your business and helping to share the word about us. We’re here for you anytime!
The invoice for the water heater was…
The invoice for the water heater was for over two thousand dollars. Your company sent a check for only six hundred dollars without any explanation regarding the amount sent. Emails to the company kept indicating the address was invalid. I had to mail a letter to the company.
28 de maio de 2026
Resposta da Merit Administration
Hi, Melvin. We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to customerservice@usautomotiveprotectionservices.com with details about your experience along with contact information, and we will be in touch.
Everything has been so amazing and…
Everything has been so amazing and service above 10/10.
27 de maio de 2026
Resposta da Merit Administration
Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Fast service and polite people very…
Fast service and polite people very helpful
18 de maio de 2026
Opinião espontânea
Resposta da Merit Administration
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
SCAMMERS
SCAMMERS
SCAMMERS
SCAMMERS
They accepted my money for over a year and when my car needed maintenance over $1,500 they declined it with saying I missed an oil change that was between 3,000-6,000 miles when I had proofed that I did my own oil change. Now no supervisor is willing to talk to me instead they are too busy. This is not the service I received when I first joined this company. I want to stay professional but this company can crash and die. Don’t do business with them. RUN
30 de abril de 2026
Opinião espontânea
Resposta da Merit Administration
Hi. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.
Resposta da Merit Administration
Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
I decided to renew my extended warranty…
I decided to renew my extended warranty again, cause it had expired, only because I never had to pay out of pocket. WHY NOW!!!! When I asked to get the same warranty as before. I just got my car out the shop from dealership and had to pay $200 out of pocket. I am not a happy customer. 😡
12 de maio de 2026
Resposta da Merit Administration
Hi, Loretta. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.
I was hoping for more as far as…
I was hoping for more as far as approval amount and faster time it took to get approved, but also very grateful I did get approved for mechanic work and amount I had gotten approved for, so cannot complain at all thanks Merit Administration for reaching out to the shop as fast as you could.
7 de maio de 2026
Resposta da Merit Administration
Hi, Douglas. We’re so happy to hear you had a great experience with our claims team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Resposta da Merit Administration
We're so happy to hear that we were able to provide the top-notch service that you deserve.
Excellent service at Gordy Tire Company
Gordy Tire did an excellent job repairing a broken part in my heating and air conditioner on 5/5/26. They also chevked the air in my tires and reset the clock in my car. In addition? They changed the oil in my car.
Thankful for their kindness in helping me with transportation back and forth to Gordy Tire Company.
ShirleyLWells
5 de maio de 2026
Opinião espontânea
Resposta da Merit Administration
Hello, Shirley. We're so happy to hear that we were able to provide the top-notch service that you deserve.
What person could give these guys a 3…
What person could give these guys a 3 star rating ? In every experience with them they have been impeccably awesome. Total responses , honest every time, , agreeable to listen, call as many times as you need with a joyful attitude. And to top all they handle the extended warranty people without me having to do one thing. 10 stars and 👍👍 every-time. I trust them completely.!
1 de maio de 2026
Opinião espontânea
Resposta da Merit Administration
Hi, Bonnie. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
It was my first claim I was surprised…
It was my first claim I was surprised that they would not pay for OEM parts and I had to pay for the difference between the OEM and the Chinese counter part.in my case it was $64.00 dirrerence.for the one part that replaced.And the service records maintenance that they wanted.That Suprised me!
29 de abril de 2026
Opinião espontânea
Resposta da Merit Administration
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
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