Merit Administration Opiniões 

218
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The customer service was very helpful. They provided some repair companies that I could contact. Once I received the cost to repair and forwarded it to the them, within a day or so, they was process... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Put me through hoops asking for receipts for all my oil changes cause I do them myself. Garage went to said I needed a transfer case they paid for it still had a problem with my truck wouldn’t pay for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What person could give these guys a 3 star rating ? In every experience with them they have been impeccably awesome. Total responses , honest every time, , agreeable to listen, call as many times as y... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nissan Dealership handled all communication with warranty company, provided a rental car during service event, and charged only the deductible of $100.00 once transmission installation was completed.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros
  2. também em
  3. Companhia de seguros de automóveis

Escrito pela empresa

USA's Top Service Contract Claims Administration Company


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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3,4

Todas as opiniões

(218)

96 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

most of my issues were because of the…

most of my issues were because of the extensive time the automotive company took to diagnose my car. They had my car for 10 days and only 5 hours of laor were involved, so my car rental coverage did not apply. nce it was diagnosed, I then had to provide additional information of my maintenance, which tok a couple of days. I just think it could and should have been completed in a more timely, efficient manner

18 de agosto de 2025
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Resposta da Merit Administration

Hi, Shari. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Classificada 5 em 5 estrelas

Hello,windows repair.

Hello, I thanks you for taking care of me and my vehicle, a little slow, but,I understand that the garage didn't send complete information, but, lnall service was great 👍, thanks you 😘.

30 de setembro de 2025
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Resposta da Merit Administration

Hello, Luther. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Classificada 1 em 5 estrelas

2.5 weeks without a vehicle

It took nearly 2.5 weeks to have my claim approved! 2.5 weeks that my car wasn't allowed to leave the shop or my claim would automatically be denied. It took 2 weeks for an adjuster to even come out, just to take the same pictures and information the dealership sent. Then the warranty didn't even cover the entire expense.

8 de setembro de 2025
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Resposta da Merit Administration

Hi,Samantha. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at customerservice@usautomotiveprotectionservices.com so we can rectify this situation promptly.

Classificada 5 em 5 estrelas

They are worth paying for

They are worth paying for, helps a lot and I’m very happy with the outcome when my car has an issues.

8 de maio de 2025
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Resposta da Merit Administration

Hi, Sherille. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Classificada 5 em 5 estrelas

They are a trusted company.

I had a problem with my BMW car, and this company resolved everything.

9 de setembro de 2025
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Resposta da Merit Administration

Hi, Alberto. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Classificada 1 em 5 estrelas

I am very unhappy about the service an…

I am very unhappy about the service an way I was spoke to when I called an spoke to the man in charge of my case The service Dept was super I am canceling my service with your company I had to put out over 1000.00 for repairs that should have been covered. I went without a car for a week.

28 de agosto de 2025
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Resposta da Merit Administration

Hi,Cynthia. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.

Classificada 1 em 5 estrelas

These guys are scammers

These guys are scammers. I had been paying them $146 every month for over a year and a half, and the one day I needed their help to repair my AC, which wasn’t working, they told me no.
I was extremely disappointed and had to cancel my service.

2 de setembro de 2025
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Resposta da Merit Administration

Hi,Karlen. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at customerservice@usautomotiveprotectionservices.com, and we’d be happy to help you out.

Classificada 4 em 5 estrelas

I love that they cover my car

I love that they cover my car. But there are some loopholes that they don’t tell you about. I have a 2018 Audi. Sooo you know it’s really expensive. They definitely help out. I needed two bearings and some type of other work. Only a part of my bearings were covered, nothing else . I looked in my booklet. I sure it was supposed to be fully be covered. But at least it wasn’t the entire price. I guess. I’ll contact them later.

18 de agosto de 2025
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Resposta da Merit Administration

Hi, Quante. Your feedback is highly appreciated. Thank you so much for the review!

Classificada 5 em 5 estrelas

Repair for alternator

Once all papers were entered the whole process went fast. Thank you.

8 de agosto de 2025
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Resposta da Merit Administration

Hi, Diane. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Classificada 5 em 5 estrelas

The product is awesome and shipped on…

The product is awesome and shipped on time. Thank you!
I just wanted to let you know ever since I was a young child I have had a heart for the Indians. Now I can let others can know how I too know God put you in this nation first. I myself am not of Indian blood, but my heart is...

12 de agosto de 2025
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Resposta da Merit Administration

Hi Roberta, Thank you for reaching out and we would be happy to assist. Please contact our Customer Service team at 1-888-586-6154.

Classificada 1 em 5 estrelas

Horrible service

Horrible service

31 de julho de 2025
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Resposta da Merit Administration

Hi, Shirley. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Classificada 5 em 5 estrelas

Best warranty experience!!

I had hub go out on my F150 and I took it to the Ford dealership to get it fixed and the manager came out to
me when I picked it up and he told me had such a great experience with USAPS and was talking about how easy they made the process to handle the warranty service. Im very happy it went so well!! He said he has dealt with other warranty companies and how easy it was for them to get it handled!! I appreciate USAPS alot for making it so easy!!

22 de julho de 2025
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Resposta da Merit Administration

Hello,Chris. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Classificada 5 em 5 estrelas

Everybody was helpful and courteous

Everybody was helpful and courteous. They helped greatly with communication with my service company, and helped with resolving the actual mechanical issues.
Their coverage of the repairs was great and the service company received payment immediately.
I highly recommend Merit.

21 de julho de 2025
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Resposta da Merit Administration

Hi, Michael. Your praise means a lot to us! We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.

Classificada 5 em 5 estrelas

Thumbs up with greatness

First time having service done and it was hassle and your company kept promise on the contract and the service was great with my patience

16 de julho de 2025
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Resposta da Merit Administration

Hi, Margaret. Thanks for your review. We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.

Classificada 2 em 5 estrelas

It was very difficult to get approval

It was very difficult to get approval. Our car sat in the shop for 3 days waiting! When the approval came in, it was only for 60% of the component cost. The suggestion was offered to "Google" the internet for a lower cost component (the dealer can't do that). Even though there was partial coverage of the component, the calibration and setup were not covered. It won't work without that! (I paid for it since it wasn't an option)

18 de julho de 2025
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Resposta da Merit Administration

Hi, Deborah. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Classificada 3 em 5 estrelas

My agent took a day off from work let…

My agent took a day off from work let my car sitting there if i didn’t call to check on car for approval would be a extra day lucky it was sent to another agent I was thinking I only had 100 deductible but I had to pay 475 towards work

17 de julho de 2025
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Resposta da Merit Administration

Hi, Margaree(First Name). Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Classificada 4 em 5 estrelas

Thank you Merit for getting me back on…

Thank you Merit I am greatful for the coverage of the abs brake module.. programming was not included I did I have to pay for that.. my mechanic John is pretty awesome and worked with me and got my car up and running..been going to them for years ..Need great mechanics check out Advance Auto in Pinellas park Florida John is the owner and Chris is one of awesome mechanics..had to give them a shout out.. I was kinda of anxious when the claim first got submitted because it took a while to get approved and it had to go to the higher ups.. I am blessed I had all my records with the same mechanics to show I do keep up my maintenance on my car but again thank you Merit for the blessing of covering my abs brake module I am truly blessed to still be driving my car.. Have a great day Merit insurance Team

18 de julho de 2025
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Resposta da Merit Administration

Hi,Karen. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.

Classificada 3 em 5 estrelas

Not a happy camper

I was aggrevated I had to pay price differences on parts.I was out 9 days on rental when they only worked on car 2days after approval from ya'll thought i could get remibursed for part of it.

16 de julho de 2025
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Resposta da Merit Administration

Hi, Virginia. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.
Hi, (First Name). Thank you for providing your feedback and letting us know about this is

Classificada 1 em 5 estrelas

I wasn’t happy with the due to it… my ac compressor wasn’t fix and still have no ac and still paid 545 with no ac

I wasn’t happy with the due to it taking to long was at the shop for almost a month trying to get and approval and on top of that trust still wasn’t fix went it to fix my ac got my truck back and pay way more than expected out of pocket for no ac still ac compressor wasn’t fix cause of tires and lift kit which doesn’t have nothing to do with ac compressor not being covered

12 de julho de 2025
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Resposta da Merit Administration

Hi, Manuel. We're sorry to hear about your recent experience with us. We constantly strive to provide top-notch service and we regret that we missed the mark in your case. Please reach out to us at customerservice@usautomotiveprotectionservices.com and allow us to make it right.

Classificada 1 em 5 estrelas

Scam scam scam took my money didn't…

Scam scam scam took my money didn't honor wear and tear problem with my vehicle. Canceled policy. Saving my money to pay out of pocket that's what's it all about!

7 de julho de 2025
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Resposta da Merit Administration

Hi,Suzanne. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

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