Merit Administration Opiniões 

You are a rip offer, would Never recommend you! In fact, writing up a review to send to BBB and trust piolet.

It has been more than a month and we have still not received are reimbursement. Which should be, $99.00 for the service call and the $472.00 for repairs. Minus $75.00 for deductible. I am seriously considering canceling my plan. Very poor service and turn around time.

Honesty, helpful, and educating.

The experience with this company was ok.
Little slow on the approve the claim, plus maintenance proof was certified the place I do the maintenance.
2 week to get approve and another 4 more week to the shop done the job
All this was week before to Thanksgiving and get back the jeep on January 2026.

I was relieved and very satisfied with how reliable Merit Administration has been in delivering. I was pleased with how they took a lot of expenses off me as I needed to have major work done on my vehicle and finding out my out of pocket was minimal compared to my overall repairs including labor. Great first time experience. I highly recommend Merit for anyone needing an extended warranty on their vehicle.

Communication was excellent. We got the truck fixed and it's still running. Amen.

The service I received from US Automotive Protection was outstanding. As a new customer, I am truly pleased with the level of service provided to me thus far.

It all began with Jared Turner, who introduced me to the service and did an excellent job explaining everything. When I submitted my first claim, I was extremely satisfied with Mr. David Post, the Claim Adjuster. He was outstanding—very knowledgeable, professional, and attentive.

Mr. Post worked diligently on my claim and ensured it moved through the system as quickly as possible without any delays. He also kept the dealership accountable and on track with their responsibilities. He was truly a shining light during what could have been a very frustrating experience, especially considering the delays I encountered with the dealership.

I strongly recommend working with Mr. David Post. He clearly knows his job well and genuinely wants the best outcomes for his customers.

Total lack of communication refuses to compensate for repairs zero effort to make a positive impact on policy i feel completely robbed and drained!

I had already spoken to someone about payments and made arrangements when another agent contacted me and wanted to collect a payment and set up a different payment plan.

Great Job!!!

It was easy to process a claim and get the work done.

They go online and just select random parts and what they cost and say "this is all the amount we will cover because we can find the parts cost this much on this site", but they won't back up those parts for the contract warranty moving forward. Leaving a loophole to say "we can't verify those parts and where you got them" if they same problem were to occur again under the warranty contract. Complete garbage. Will not recommend or be using this company again after my our contract is finished.

My issues were never cleared
First issue turned out tobe an uncovered component never covered in the agreement
Took more than a month for someone to identify
2nd and 3rd issue were only partially confirmed
Meaning only a small portion of the repair expense was covered
Lastly i had begun working with a different administrator as i was expressing that I would like to have my contract cancelled/closed
As my agreement was paid upto the beginning of the next month
The advisor and I had an agreement that we would review my options
But we would do so on the 2nd of the following month
It turns out that someone contacted the company that collects the monthly payments and instructed them to reopen the payment portal for my account after i had advised that they no longer process any further payments against my account
I have sent emails requesting that my account be closed immediately and the current payment be returned to me
No follow up or acknowledgment from service advisor or anyone else
Do not recommend that anyone enter into an agreement with this company
They are not responsive to their clients

The claims process can be a little slow, but overall the claim was paid and my car is back on the road.

Dave was wonderful! He worked diligently to make sure my claim was taking care of and made the process a lot less stressful .

Its not as bad as l thought, they made it happen for. Great work you guys

It took about 3weeks from the time I took it in to find if it was approved.

I was given cordial and respectable treatment.

Just the flight nurse, and the understanding of the manager, outstanding performance for me getting in touch with you and getting the job done so quickly for me. Thank you very much. I will continue to be a loyal customer.

Didn't fix my problem horrible warranty company wish I would have never purchased it