MetroPM Opiniões 

Melanie was very helpful & made sure the problem I reported was sorted quickly.

How can we see some of this 5* service?

Our latest list of gripes:

* Mishandling of our client finds, resulting in our account being down to the tune of £50k
* £20k of arrears with our gas supplier and in the process of being disconnected (Not for the first time, I hasten to add, as lessons were not learnt when this happened in 2022).
* We have a ruptured soil pipe, which gushes on the kitchen window below (it's horrible and smells!!). This was reported over 6mths ago and still no-one has attended despite repeated reminders.
* Our Freeholder is constantly having to get involved to resolve issues, as even the Directors (Mathew & Ian) are completely uninterested.

Currently our building manager (Faraz) is AWOL and whilst George did a sterling job, our River Wall Project ended up being over 12months late.

So whilst there may well be some cracking individuals, the overall picture is one of incompetence.

Had 2 great conversations with Melanie today. She listened properly and immediately dealt with my problem even ringing back exactly when she said she would! Friendly and easy to talk to.

Lack of response to multiple emails and telephone calls on service charge accounts and budget queries. Substantial unexplained delay in issuing 2023 service charge accounts on Milton House, Leeds. Failure to communicate and engage with leaseholders.

Thankyou Melanie Judd for your proactive approach to me query about the water leak issue and the fire door, much appreciated!

George Liddar has helped to bring the Major Works to the River Wall and garage rebuild to a successful end. He was especially helpful in helping get the last little glitches sorted out with Neil’s help as well.

Michelle Cox was very helpful and was able to assist us to assist our client in a difficult situation. She turned around the sales pack sooner than their quoted time despite also having been on annual leave at this time.

Rupinder has been excellent. Very quick to respond and has really helped with the refuse issue.

Rupinder was very helpful getting a problem successfully resolved with our electric gates.

The team at Metro have been excellent supporting and managing our development for several years.

My contact Ian S is very responsive and happy to assist whenever I have a query. I recommend MetroPM as they provide excellent customer support and the team is always quick to address any queries or issues, providing helpful and effective solutions.

We have unfortunately been affected on site with ash dieback disease. Metro have dealt with this efficiently and effectively, ensuring a tree surgeon attended site to assess the situation followed by a further visit shortly afterwards to fell the diseased trees. The tree surgeon Metro employed was excellent and did a quality job. Really happy with how this has been resolved by Metro, especially George, their swift action has prevented further spread across the site.

We had an issue as a result of the previous management company withholding information upon losing the contract to Metro-PM.

I was kept up to date and the issue was resolved in a timely manner

Had to contact Metro pm to ask for their assistance in arranging property modifications to facilitate the discharge of a resident from hospital. Very impressed by the prompt actions taken by Metro to sort this. Courteous and helpful from the start.

I can't thank Metro enough in helping me sort out a water leak from the flat above. This was tripping the electric and despite my best efforts, the owner just wasn't accepting any responsibility. I resorted to advising Metro, not expecting them to step in but just to make them aware that the fabric of the building was being affected. George Liddar took it to his MD who agreed this was a breach of the lease. This meant they could take it to court and force entry, fortunately it didn't come to that but it certainly helped.

Metro once again have been outstanding in resolving a problem that was highlighted last week. Full praise for George Liddar who responded quickly.

Very good service, quick response

The residents car park bays needed to be re-painted and re-numbered as they were getting difficult to see. George Liddar from Metro-PM
Took on board our request and arranged for the work to be carried out in an efficient and friendly manner by Platinum Decor Ltd
This company previously replaced a complete sash window in our apartment
Again with courtesy and care.
Thank you to all concerned for your help. SW

Am most grateful for assistance today by property manager at MetroPM, Rupinder Singh. I found him most courteous and professional in solving my problem.

Called and spoke with Shaho from Metro. A rather urgent issue involving building security was dealt with quickly and efficiently. The contractor arrived the very next day and sorted the issue. Very pleased with all aspects

Rupinder was able to help with a parking issue at the apartment bulding where I live. His responses were extremely quick and he was able to fix the problem expediently. Very good service. Thank you Rup!