Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.
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Informações sobre a empresa
Escrito pela empresa
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Informações de contacto
Estados Unidos da América
- customercare@modecraze.com
- modecraze.com
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 50% das suas opiniões negativas
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Highly recommend
Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.
7 de julho de 2026
Exceeded expectations!
Bag exceeded expectations! Perfect condition and fast delivery
26 de maio de 2026
Nice experience
Customer service responded really fast and help solve the problem. Very nice shopping experience and would buy again. The item is also lovely.
20 de maio de 2026
Recommended boutique- quality products
Purchase a Chloe bucket bag and Chloe Nama sneaker from this boutique. The items are authentic, quality and at a great price. Would repurchase.
20 de março de 2026
Opinião espontânea
Excellent and trust website
Don't be hesitate to place your order from Modecraze. Fast response and always resolve your question/program if you encounter issues. I am super happy with my purchases.
3 de fevereiro de 2026
Great shopping experience and very fast…
Great shopping experience and very fast shipping. Greatly appreciated beautiful bag.
30 de janeiro de 2026
Opinião espontânea
Great experience and wonderful customer…
Great experience and wonderful customer service. Would highly recommend!
8 de janeiro de 2026
Smooth transaction
Smooth transaction. Package came neatly wrapped and on time. Will shop from them again
28 de dezembro de 2025
Loved my YSL purse
1 de dezembro de 2025
SCAM - buyer beware!!!
Absolute scam of a website. After ordering, they asked for identification. Upon provided id, they acted like my order was being processed, only to cancel it some days later. When I asked them to provide me in writing that the copy of my identification would be destroyed, they refused to respond. STAY AWAY from this place - they are not legitimate.
18 de novembro de 2025
Resposta da Modecraze
Dear Vivek,
We understand how frustrating it is to have an order cancelled, but your review does not accurately reflect what happened.
The item you ordered was no longer in stock at our partner boutique, and they informed us of this after your order was placed. We communicated this to you in multiple emails and cancelled the order because the item could not be fulfilled.
The request for identification was made only because the billing and shipping addresses on your order did not match. As noted in our email, providing ID was optional — you also had the option to have the order shipped to the billing address instead. You voluntarily chose to provide your ID for verification. This step is a standard security measure used across the industry to prevent unauthorized card use and protect customers.
We also replied to your final email on November 24th confirming that we do not store, save, or retain copies of identification documents. Your ID was viewed only for verification and was not archived in any form, in full compliance with standard U.S. data-handling practices.
We understand that cancellations are disappointing, but calling our business a scam is inaccurate and does not reflect the information and communication we provided throughout the process.
If you have any further questions, we remain available to assist.
Sincerely,
Modecraze Customer Care
Duty Tax to US not so “transparent”
I’ve purchased a Fendi bag on 7/28/25. Received the bag on 8/4/25. Placing the order and receiving the shipment was seamless with updated emails. I love my bag. I would have written an excellent review, however, the duty tax is a “not so excellent” experience for me. Modecraze policy states that duty tax is covered to US and I’ve received two invoices so far to make payments from Fedex for $145.08. I’ve emailed modecraze about the duty tax invoice and I got a response that it’ll be taken care of…it’s NOVEMBER and I still have an outstanding balance! Am I left to foot the bill for the duty taxes? I’m left with a bad taste in my mouth… Would not recommend from my first time experience with the way the duty tax is being handled… very nonchalant about it…
27 de julho de 2025
Opinião espontânea
Smooth purchase overall
Smooth purchase overall. It took a couple of days to get a tracking number, and then a few more for the bag to bounce around Italy once shipped, but cleared customs in Newark quickly and was in California the next day!
1 de setembro de 2025
Love my shoes!!!!
9 de julho de 2025
I am so glad I found Modecraze
I am so glad I found Modecraze! Excellent prices, fast shipping, product in excellent condition, packaged perfectly. I will purchase from them again!
9 de junho de 2025
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