Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.
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Leia as opiniões dos outros
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Great communication with the seller, very patient in answering any questions you have for their products. Nice packaging and fast shipping. Bag is 100% authentic and the quality is amazing. Will highl... Ver mais
Informações sobre a empresa
Escrito pela empresa
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Informações de contacto
Estados Unidos da América
- customercare@modecraze.com
- modecraze.com
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 50% das suas opiniões negativas
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I ordered two beautiful bags
I ordered two beautiful bags. They came quickly and when I decided to return one, Modecraze was quick and helpful with the return. I received my refund right away. I strongly recommend Modecraze.
21 de janeiro de 2025
Good shipping speed
Good shipping speed. Packaged well. Would purchase from this seller again.
31 de dezembro de 2024
My bag showed up quickly and was in…
My bag showed up quickly and was in excellent condition.
30 de dezembro de 2024
Thank you!Modecraze Good quality authentic bag love it!❤️❤️❤️
Thank you!! I love it nice very fast shipping
3 de janeiro de 2025
I am not sure if the bag is real…
I am not sure if the bag is real because the magnent doesnt work so the bag doesnt close.
I tried this bag on in the store preciously and the closure was different.
The magnent is completely dysfunctional- which is suspicious for a new bag at this pricepoint
1 de dezembro de 2024
Resposta da Modecraze
Dear Shawna,
Thank you for reaching out to us with your concerns about the bag you recently purchased. We sincerely apologize for any inconvenience you might be experiencing.
Upon reviewing our records, we haven't found any prior communication regarding issues with your item.
To address your concerns about authenticity, we strongly encourage having your bag authenticated by a reputable third-party luxury authentication service. This can provide a definitive confirmation and peace of mind. We recommend services like Entropy and Legit Grails, known for their reliability and accuracy in authenticating luxury goods.
We advise against self-authentication as it can frequently lead to false conclusions. Having your item professionally authenticated is the best way to ensure its authenticity.
We want to assure you that all products sold are 100% authentic. Your bag came from our esteemed partner boutique in Italy, which has a longstanding reputation for selling genuine designer items and is an authorized reseller of numerous luxury brands.
We stand firmly behind the authenticity of all our merchandise. If the authentication process or any other issue arises, please know that we are here to support you. For any further assistance, feel free to contact us at customercare@modecraze.com.
Thank you.
Sincerely,
Modecraze Customer Care
The wallet is beautiful
The wallet is beautiful. Neatly packed and in a nice box. My daughter loved it
2 de dezembro de 2024
Perfect!
Order came fast, packaging was perfect,
And the bag is gorge! Already stalking the site for my next purchase.
8 de dezembro de 2024
Quality not met but positive follow up
The delivery is fast, but the bag I received is not in good condition, there are some bad scratches on the back of the bag, very sad about it. The customer services did offer solutions.
27 de novembro de 2024
Resposta da Modecraze
Dear Lily,
Thank you for your review. We're glad to hear that your delivery arrived promptly, but we are truly sorry to learn about the condition of the bag. We were not aware of this issue and apologize for any disappointment it has caused.
We take matters like this seriously and would like to discuss this further with you. Please contact us directly at customercare@modecraze.com, so we can understand more about what happened and determine how best to assist you.
Your satisfaction is incredibly important to us, and we're here to help with any questions or concerns you might have. We look forward to hearing from you and ensuring that your concerns are addressed.
Warm regards,
Modecraze Customer Care
Great shipping and product.
18 de novembro de 2024
Quick shipment, great customer service
Shipment is quick and on time.Great customer service to address and resolve issues timely and effectively
18 de novembro de 2024
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