Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.
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Leia as opiniões dos outros
I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... Ver mais
Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service respond... Ver mais
Great communication with the seller, very patient in answering any questions you have for their products. Nice packaging and fast shipping. Bag is 100% authentic and the quality is amazing. Will highl... Ver mais
Informações sobre a empresa
Escrito pela empresa
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Informações de contacto
Estados Unidos da América
- customercare@modecraze.com
- modecraze.com
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 50% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful shoes and packaged so nicely
Beautiful shoes and packaged so nicely. Arrived very quickly!
11 de novembro de 2024
Smooth transaction
Smooth transaction, great communication and excellent prices.
4 de novembro de 2024
Shop here!!
Super excited to find the YSL bag I was about to pay $2,000 for on the brand site for $400 cheaper! Perfect condition and fast shipping.
11 de novembro de 2024
They resolved the issue
They reached out to me and promptly resolved the issue. Thank you for addressing the customs duties discrepancy. I truly appreciate the effort you put into resolving this situation efficiently. I have updated my rating to 4 stars.
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28 de outubro de 2024
Resposta da Modecraze
Dear Antika,
We want to emphasize that you were not charged or paid any duties.
Following your notification, we promptly addressed the situation and our accounting department successfully processed the duty payment, ensuring that no duties were charged to you.
Regarding the invoice you received, we acknowledge, as previously communicated via email, that there are occasional lapses in notification from shipping companies regarding pending duties. However, all duties have been settled by us.
Additionally, we have provided information on our product page under the "Shipping and Duty&Taxes" section. It outlines that should you receive an invoice for pending duties, you simply need to email us a copy of the invoice and we will handle it for you.
Therefore, we believe the review is unfair, given that we have taken care of the duties as stated on our website. We hope this clarifies any concerns you may have had.
Warm regards,
Modecraze Customer Care
Everything is clearly defined on the…
Everything is clearly defined on the website. Return policies etc. I received my handbag quickly and it was a great price!
30 de outubro de 2024
Seamless experience
Seamless experience, fast delivery custom fees included with the purchase! Fantastic bag!
9 de outubro de 2024
Very quick delivery & great service
Very quick delivery! Cheaper price and great service! Everything is packaged well, and I love my new bag!
25 de setembro de 2024
Great prices for great deals
Great prices for great deals! I love this store. Buy from them!!!!
20 de setembro de 2024
No complaints
The item came promptly and arrived in great condition. It was in its own dustbag that was packaged in a regular brown box (discreet).
18 de setembro de 2024
Amazing experience!!
Amazing experience!!! Credible site with authentic products and much lower price than any retailers for some of the items. My 3rd time here!!! Easy shopping experience and fast shipping!
24 de setembro de 2024
Superb service
Excellent communication throughout the ordering process. I respect that they placed the order as signature only delivery. I have great confidence ordering from this company.
22 de setembro de 2024
This was my first time purchasing from…
This was my first time purchasing from Modecrave didn’t really know what to expect , but to my surprise my shoes came rather quickly and they look amazing. I’m looking forward to many more purchases from Modecrave.
26 de agosto de 2024
It is legit and i received my item in a…
It is legit and i received my item in a very beautiful condition but the shipping time was horrible since it got stuck in France due to olympics it took 3 weeks to get to the US .. but overall is nice website with very good prices i can’t imagine i got my fendi bag 30% cheaper than here in the US and was included tax and duties…
2 de agosto de 2024
Fantastic experience
I’ve purchased with Modecraze many times. Never had any trouble with customer service, shipping or the product. Always top notch quality and service. I’ll be buying from them again.
5 de agosto de 2024
Perfection
Perfection
My wife was ecstatic and couldn’t believe the price. Thank you, returning customer 🙏
1 de agosto de 2024
Disappointing inventory mgmt
Tried ordering twice and both times orders were canceled because bags were out of stock. Poorly managed online service.
7 de agosto de 2024
Opinião espontânea
Items arrived within 4 days of…
Items arrived within 4 days of ordering-wow! Gorgeous items, excellent customer service experience. Will definatly buy again from Modecraze:)
22 de julho de 2024
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