logótipo da Modecraze
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Modecraze Opiniões 

173
•
TrustScore: 4.5 em 5

4,6

Plataforma de comércio online
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.

Classificada 5 em 5 estrelas

I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... Ver mais

Classificada 5 em 5 estrelas

Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service respond... Ver mais

Classificada 5 em 5 estrelas

Great communication with the seller, very patient in answering any questions you have for their products. Nice packaging and fast shipping. Bag is 100% authentic and the quality is amazing. Will highl... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

173 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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4,6

Todas as opiniões

(173)

15 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Got the product I ordered and it was better than I expected and scored a great discount

I had a great experience. This site appears to pull item descriptions verbatim from the manufacturer’s website, including photos, in exchange for providing products at a decent discount and they’re often sold out at the manufacturer and/or high end stores.

Most fashionista consumers of high end designer products look at the manufacturer product codes to know the color they are getting. My Fendi wallet ended up being slightly brighter fuschia than pictured, and the same would have been true if I had ordered it directly from Fendi, because the description was lifted. I had the product code which includes the color and was able to find the same color albeit on different products from other sellers, to see how it “really looks” BEFORE I purchased. Bottom line I was very happy that it turned out to be brighter than expected and I also scored a serious discount, and if I hadn’t been, so what? I could have returned it, though at a cost of about $50. But since I’m the type of person who can afford to blow $1000 on a wallet just because it’s hot pink and Fendi as opposed to $20 Chinese garbage from Walmart, I don’t mind paying $30 or $50 to return something.

It’s important to have perspective and not nickel and dime return costs when you’re blowing thousands on a name and you’re gettting a decent discount. Online purchasing is a gamble after all. When you gamble and lose (I.e. you bought something sight unseen and don’t like it IRL and you want to return it) and you’re angry and lashing out, isn’t it YOUR fault you gambled? Don’t blame the retailer. My package came earlier than expected and the item was in perfect condition and was the correct item I ordered. I’m really happy with this retailer.

8 de janeiro de 2024
Classificada 5 em 5 estrelas

Designer Goods at an Excellent Price

Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service responded the same day, going above and beyond in their answer. After I ordered, the item was quickly shipped and arrived within 2 days (I am in CA). Definitely would recommend and would buy from again. They also provide a discount if you follow them on Instagram!

24 de novembro de 2023
Classificada 5 em 5 estrelas

My Manolo Boots

OMGGGGGG! I just received my Manolo Blahnik boots! They are gorgeous! The packaging was perfect! I am obsessed! Customer service was beyond amazing! How did I not know about this site before! Definitely purchase again and recommend to all my friends! Thank you, Liz

22 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible Policies and Support

Bought a pair of shoes for my wife at nearly $1k. The first time my wife wore them, the back strap detached. It was clearly a manufacturing defect. Contacted Modecraze and was told I had 3 days from the delivery date to report defects. This was a gift and that is a crazy restriction to impose on customers. Horrible service and policies. Do not buy from this company.

12 de outubro de 2023
Opinião espontânea
logótipo da Modecraze

Resposta da Modecraze

Dear Ricky,

We would like to extend our sincere apologies for the inconvenience you have experienced with the purchase of the shoes. We value your feedback and would like to address your concerns.

Upon reviewing your case, we have found that the shoes were purchased more than 1 month ago, and during that time, you did not report any issues with the product.

It is essential to note that the shoes were shipped to you in impeccable and new condition, as we take great care to deliver high-quality designer products to our valued customers. Unfortunately, since more than a month has elapsed since the purchase and the fact that the shoes have been worn and have sustained damage, we regret to inform you that we cannot accept a return for this particular product.

If there is anything else we can do to help or if you have any further questions, please feel free to let us know. Your feedback is valuable to us, and we remain committed to ensuring your satisfaction with our products and services.

Thank you for your understanding, and we hope for the opportunity to serve you better in the future.

Classificada 5 em 5 estrelas

Had smooth experience

Had smooth experience! Easy transaction and the price was unbeatable. Also very fast delivery from Italy! Will definitely shop again!

13 de outubro de 2023
Opinião espontânea

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