Customer service was great and delivery was very fast. This was my first time shopping with Modecraze but it won’t be my last.
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Informações sobre a empresa
Escrito pela empresa
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Informações de contacto
Estados Unidos da América
- customercare@modecraze.com
- modecraze.com
4,6
Excelente
173 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Outstanding customer service!
My beautiful Fendigraphy arrived in a timely manner and packaged beautifully. There was a minor issue with my transaction and customer service was extremely responsive. They offered a solution and left me a very happy customer! I’ll be back to purchase in the future!
24 de abril de 2023
All their colors on website are not…
All their colors on website are not representative of actual products. Lost $50 already exchanging 1st for different color I shop on 20+ websites never had this color changes happen. Would not recommend. Reply…not true again your professionalism just shows lack of integrity in selling. I purchase numerous items online daily and pic of your purses is not I repeat not the same color you receive it’s deceptive and I am keeping the item anyway due to $50 loss on first bag and now this bag once again not same as pic online. I wanted a light nude/ beige bag simple these are both purple dark taupe not beige. Never had an issue like this. Misrepresentation period. $500 doesn’t make or break me I just have to look and buy another one from a trusted website. Buyer beware. Never had this happen let alone twice. Not to mention inappropriate attitude from site. Color screen brightness just excuses to sell an item not true or correct. Again buyer beware. There are tons of websites that this does not happen you can purchase from.
23 de abril de 2023
Resposta da Modecraze
Dear Trisha,
Thank you for leaving us another 1-star review! We understand that you are upset about your recent purchase and that you may feel dissatisfied with the product.
However, we want to clarify that you not only saw the product you purchased in the photos on several platforms, but you also saw a video of the actual product. Therefore, it is clear that the color was not an issue. It appears that you tried to use the color as an excuse to demand a full refund instead of a site credit. Since we did not agree to your request, you left us negative reviews.
Please note that we have never had any issues with the colors of our products in the photos. However, depending on the device or screen brightness, products may appear slightly darker or lighter.
The second item that you purchased was a Valentino Rockstud Wristlet in a color Poudre. The color was clearly stated in the product description. This is a classic Valentino color - dark neutral nude. We sold dozens of these wristlets and no one had any issues with the color. We understand that you "wanted a light nude/ beige bag", but nowhere in the photos on our website this wristlet looks light nude/beige.
Regarding the attitude - you left us a 1-star review when you assumed that we didn't reply to your demanding email within less than 24 hours.
You also stated that "All their colors on website are not representative of actual products." Have you seen all of our products?!
Thank you for your understanding.
Sincerely,
Modecraze Customer Care
It was a wonderful experience,
It was a wonderful experience,. My new bag arrived on time and in a perfect way. I will be purchasing from Modecraze again very soon. Thank you so much!!
4 de abril de 2023
Satisfied customer
CS answered all my questions before my purchase. Very responsive. My order arrived on time and I’m in love with my new bag. Will purchase again soon!😊
Thank you
5 de abril de 2023
Luxury at Valued Price
My Fendi bag is beautiful!! Just as pictured and described. Very happy with the price for such a luxurious bag. Thank you!!
1 de março de 2023
Love my Chloe Bag !
Love my Chloe Bag !! So happy with my purchase and I saved $$ then purchasing from the local retailer !!
10 de março de 2023
Great experience
14 de março de 2023
Modecraze is excellent!!
Modecraze is excellent!!! Highly recommend this reputable boutique!
23 de fevereiro de 2023
Fast and beautiful bag at great price
20 de janeiro de 2023
Excellent purchase
Excellent purchase
My bag was just as described. Will purchase again soon
12 de janeiro de 2023
Shipping was fast and the bag came in…
Shipping was fast and the bag came in absolute perfect condition!
9 de janeiro de 2023
Love the bag I received
Love the bag I received. Packaged well and answered all of my questions. Highly recommend!
15 de janeiro de 2023
Opinião espontânea
Just received my order
Just received my order. I've been looking for this bag at a good price everywhere. Very happy with my purchase. Thank you!
2 de janeiro de 2023
Opinião espontânea
Good experience but…
Good experience buying and receiving the item purchased. Authentic, included the dustbag, and had tags attached. I had to dock a star because there was a flaw in the bag (deep set crease on the back of the bag), and the bag I received was textured calfskin leather version instead of the smooth calfskin leather version that was shown and listed on the website.
1 de dezembro de 2022
Great seller and service
Great communication with the seller, very patient in answering any questions you have for their products. Nice packaging and fast shipping. Bag is 100% authentic and the quality is amazing. Will highly recommend this seller and do business again in the future! Thank you!
30 de dezembro de 2022
Opinião espontânea
Great and fast communication
Great and fast communication. fast shipping and authentic items. Very happy with my purchase and will definitely coming back!
26 de dezembro de 2022
Opinião espontânea
Highly Recommended!
Been buying luxury pieces from this seller for a while now. Each transaction is flawless and shipping is fast and the bags are always perfect! Highly recommended.
20 de dezembro de 2022
Opinião espontânea
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