IBedrijf laat je ijskoud op vliegveld in de steek. Aangegeven dat ik in rolstoel reis met zuurstof, dus niet de snelste ben in verplaatsen. We hadden vertraging maar had dit door moeten geven....????... Ver mais
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Esperienza terrificante in Grecia. App che non funziona, attendo più di un ora l'arrivo di qualcuno per assistermi ma non arriva nessuno, provo a chiamare in GB al numero indicato...risponde la s... Ver mais
Trevligt bemötande av personalen som var på plats(Aröd Göteborg). Allt gick så smidigt. Önskemål vore att hela deposition drogs på engång, nu drogs det 800kr drygt engång och drygt 1000kr dagen före h... Ver mais
A empresa respondeu
Totally disappointed! I reserved a car class C( type fiat tipo station wagon and instead I received a Renault Clio, category supermini or B) and they ‘ve tried to persuade me that is category C! I’m w... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Move Mee is to the car rental industry what Uber is to taxis. One simple app that allows you to undertake a one-time registration, validate your details, book your car, and go. We have taken the friction away.
Informações de contacto
9 Cheam Road, KT171SP, Epsom, Reino Unido
- +44 (0)20 3971 1321
- support@movemee.io
- movemee.io
1,5
Muito mau
227 opiniões
Não respondeu a opiniões negativas
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Do not use this company
Do not use this company . I downloaded the app and after many attempts managed to upload the required documents. I filled in the ID confirmation many times each time it said I had been successful and would receive an e mail which never arrived. I tried contacting them several times both by e mail and phone and spend ages and money ringing Spain to talk to Carjet only to be kept on hold for ever and having to hang up before my credit ran out. I was arriving to pick the car up late , the app kept telling me I had actions to complete before I could collect my car then wouldn’t let me do it . As a back up I had to book a hotel near the airport in case I couldn’t get the car. I was eventually contacted by green motion who told me I would be collected by them . I was taken to their office and spend forever submitting documents which I had already submitted . I was then charged €25 for a late pick up .
Bad communication useless App too much stress.
3 de abril de 2022
Overbooked the car rental agency
Overbooked the car rental agency, and we didn't find out until we arrived at our destination. We were stuck at the airport until we were able to make other rental arrangements.
4 de março de 2022
Rubbish. App didn’t work! Had to do the whole booking process again!
Complete waste of time. Spent ages registering my passport driving licence and card details. Got to the pick up point and the app just froze and had to waste time putting in all my details again with Green Motion. Awful experience. Won’t use again!
20 de fevereiro de 2022
Resposta da Move Mee
HI Paul,
Thank you for taking the time to review us here at Move Mee.
I have looked at your booking and can see that our partners
Green Motion, Edinburgh Airport changed your car at the last minute and therefore our App did freeze, I have passed on your details to prevent this happening to our customers in the future.
I am glad to read that the rental desk then did a manual check in, which we have in place in case in case of any issues.
Manaul check in's normally take 10-15 minutes and is a quick and easy process, if it took longer than this, please email us at help@movemee.io and we can look into it further.
Kind Regards
Move Mee
Totally mis-sold
Totally mis-sold. Advertised as 'collect car at airport' but once ordered, it was an off-facility collection and drop off. The blame was covid, but covid has been with us for almost 2 years. The change to 'off-facility' is not therefore new so should have been noted in the original sale condition. Never using this company again.
13 de fevereiro de 2022
Opinião espontânea
Resposta da Move Mee
Hi Graham,
Thank you for sharing your thought, we value all customer feedback.
I can see your booking was through Car Jet we have passed on your comments regarding how they have advertised as none of our rental desk's has not moved in the past 2 years.
Our collection details are available before booking, when you make a booking on our site www.movemee.io rather than price scrapping sites and brokers.
Kind Regards
Move Mee
Unable to contact by phone
I did not like that both times I phoned I got a message saying someone would get back to me. They did but it took 24 hours.
10 de fevereiro de 2022
Very usefull app and good prices
9 de fevereiro de 2022
Resposta da Move Mee
Hi Jeremy,
Thank you for taking the time to leave a review, due to the pre-checking and using the App for checking in and out, we can offer some of the most competitive prices.
Kind Regards
Move Mee
So easy no queuing nobody trying to…
So easy no queuing nobody trying to sell the extras, we left an iPad in the back of the car and there was a really friendly guy on hand within 5 minutes. Great service!
4 de fevereiro de 2022
Resposta da Move Mee
Hi James,
Thank you for taking the time to leave a 5 star review, I will pass your comments on to the rental desk.
And look forward hearing you for future bookings
Kind Regards
Move Mee
Booked my car on line and advised my…
Booked my car on line and advised my age was 74 and was given a price which I paid. On arrival in Athens I was asked to pay an additional €140.00 because of my age.
This is not acceptable.
25 de janeiro de 2022
Resposta da Move Mee
Thank you for taking the time to review us here at Move Mee
Could you please email help@movemee.io so I can look into this further for you
Kind Regards
Move Mee
Bad experience. Canceled my reservation
Went for this from Google search for cheap rental car for 1 day. Everything was shady. Price was practically the same as real rental companies. App is horrible. They wanted 600€ as depositum which i did not want to do hence the crappy quality of the whole service.
Sent e-mail but never got answer. Tried to call and no answer.
19 de janeiro de 2022
Opinião espontânea
Resposta da Move Mee
Hi Kai,
Thank you for taking the time to leave a review and sorry to see that you have cancelled your booking.
I can see that you made the booking through CarJet who advise any deposits before you book and pay for your booking, this is also highlighted in the confirmation email that you have forwarded to us.
Yes, a €600 deposit does seem high, compared to the €36 for the rental, but this is an insurance requirement to cover the replacement of the complete car in case of any accidents, we do a deposit reduction product for customers who not want to pay a deposit and this would have been made available to you at the time of the collection.
I understand your frustration that CarJet they did not reply to your email, but you used the email : no-reply@CarJet.com which is not monitored rather than info2@carjet.com.
I would like to apologise that we did not get to your call, our agents were helping other customers, we do have an answering machine for any calls we miss and always ring back as soon as we are free.
I hope you had a great trip with whoever you booked through and it hope you will try us again for future bookings directly at www.movemee.io for a seamless and transparent experience.
Kind Regards,
Move Mee
I made a booking on line and then trued…
I made a booking on line and then trued to download app. My phone couldn't take it - it is quite old but most apps work. I then tried to find out how to cancel online and you can't find it. So I sent messages. Three of them over 48 hours. No reply at all. Then I got a friend to download app and logged on. Booking showing cancelled but I have had no confirmation by email of this so if you take a payment I have no way of showing I cancelled. As other people have said great concept but just too many problems fir customers.
16 de janeiro de 2022
Resposta da Move Mee
Thank you for taking the time to review us here at Move Mee.
I have looked into your booking and I can see that you did contact us via chat at 19.43 explaining that your phone was not compatible, and you wish to cancel. we do not have a 24 hour service so we replied the next day Mon, 10 Jan 2022 to the email address you provided, saying that the booking was cancelled as requested and a full refund was provided, please check your junk mail.
If you have not received the refund or you would like a copy of the email, please drop me an email to help@movemee.io so I can look into further.
Kind regards
Move Mee
This is the bad experience ever had in…The baddest provider ever had
This is the bad experience ever had in my life.
The response only one person on the phone he answered the phone was sleeping and not polite. racist
12 de janeiro de 2022
Resposta da Move Mee
Thank you for taking sharing your views with us here at Move Mee, I have investigated your case fully and can assure you the agent was neither asleep nor being racist an accusation we take very seriously.
I can understand your frustration that we could not provide a refund due to not having a credit card as we advised before the booking is made that one is needed.
Move Mee has zero-tolerance for abuse of staff and when you got abusive on the phone, threatened bad reviews and that you were recording the call, without informing at the start of the call, the agent correctly ended the call.
Kind regards
Move Mee
I never booked with this company
I never booked with this company, yet they still send me emails as if I did. I enquired at one stage last year, but received confirmation back then, that there was no booking.
However after they got in touch, they have now conceded that it's possible that text messages were still going out. That indeed was the reason why I made the complaint. I sent an email with evidence that my booking was cancelled and refunded. But despite this, I kept getting messages during the period of booking that I had booked elsewhere. Even up to the point when I was returning the car I did book elsewhere. You need to look at your internal systems and prevent this happening. I could have got stressed about this, but I chose to ignore it. Others may not in that situation so I think it just gets your organisation a bad name. I'm trying to help here, by providing this feedback, so hopefully it's been a learning exercise that I took the trouble to help you with. Thanks
_____________
Further response: Thank you for your response, however I had a phone discussion with someone at MoveMee to clarify some terms, and it was decided then, that it wouldn't work for me. I told them on the phone to cancel it, but to be fair, I didn't chase the fact that I had no notification it was cancelled.
When I received an email from you on 24th, Gareth confirmed it was cancelled which was appreciated, but it was disconcerting and extremely frustrating to continually be receiving automatic emails from you right up until the commencement of our holiday and all through it, till completion. Couldn't you just have switched that off, once confirmation it was cancelled had come through? Thanks
4 de janeiro de 2022
Resposta da Move Mee
Hi Robert,
Thank you for taking the time to review us here at Move Mee.
I have looked into your review and I can see that you did in-fact make a booking with us here at Move Mee and there was some discussion in regards to the rental meeting your needs and requirements for your trip.
You then requested to cancel the booking as it never met your needs and we confirmed a full refund to you and cancelled the booking as a gesture of good will, as the booking was a basic package which in line with the terms would have had a cancellation fee attached to the rental but our support team waived this to ensure a good experience.
We did advise on your telephone conversation that the booking had been cancelled but you may still receive an email to confirm the booking a couple of days before but you could ignore these.
Please do let me know if there is an alternative booking or alternative emails that you have received so I can look into this and ensure that you wont get any further emails.
Thank you again for your review.
Kind Regards,
Move Mee.
excellent quality / price ratio
We had never booked a car with this company but this Christmas we did it for a 10-day interval at Glasgow airport. Our experience has been excellent. The reception and return of the car was very fast and easy through the company's App. The fairly new vehicle (8700 miles), extraordinarily clean and the host company (Green Motion) very fast, friendly and helpful with the questions we raised.
We wrote several times email to movimee to answer some questions about the rental and the responses were quick and friendly.
In summary, great the price, vehicle and the reservation in general. We will repeat with this company.
2 de janeiro de 2022
Resposta da Move Mee
Hi David,
Thank you for taking the time to leave this 5 star review, we are glad you were satisfied with the booking process.
Hope you had an amazing trip and we look forward to hearing from you for future rentals.
Kind Regards
Move Mee
Totally disappointed
Totally disappointed! I reserved a car class C( type fiat tipo station wagon and instead I received a Renault Clio, category supermini or B) and they ‘ve tried to persuade me that is category C! I’m waiting for your replyand of course your acts, if we are speaking for a trustful enterprise! Sincerely!
24 de dezembro de 2021
Resposta da Move Mee
Hi Athanasios,
Thank you for taking the time to share your thoughts and reviewing us here at Move Mee.
I have investigated this with out partner in Thessaloniki to ensure that you have received the correct car from the correct category.
On investigating this I can see that you booked a CK through CarJet. When making a booking through CarJet they will always advise that this is or similar which means the make and model is not guaranteed but you will 100% get a 5 Seat and 5 door car in the correct category.
The CK is a Compact Station Wagon, with 5 doors, 5 seats and will also come with Air conditioning and a be a manual transmission. The types of cars in this category are the Renault Clio Estate, Fiat Tipo Estate and also the Seat Ibiza Estate.
This means that the location have given you a car in the correct category for your rental.
I hope this assist in your understanding with regards to your booking.
Kind Regards,
Move Mee
You are better off getting your rental…
You are better off getting your rental from high Street shops than these apps trying to be smart without any background tech. Verifications process takes too long, after getting your car you need to do the same thing again then it's better to take from enterprise or anyone similar.
Instead of it being ease of use its more of nightmare to use and app definitely sucks
21 de dezembro de 2021
Resposta da Move Mee
Hi Nitin,
Thank you for taking the time to share your thoughts and reviewing us here at Move Mee.
I have looked into your query and I can see that your IDV Failed due to you having Endorsements on your licence and you uploaded an invalid licence, which our automated systems instantly flagged, when this occurs we have to do some manual intervention to ensure you have the right to drive and can be insured on one of our vehicles.
Once you got in touch I can see that our agent ensured your ID was completed, with the correct version of your licence by checking your DVLA check code and ensuring you could be insured on the rental vehicle.
Whilst we would love to be able to provide all our rentals with Zero communication with our Customer support team, when things such as endorsements on a licence come into play we need to see these before we can rent to you, with a traditional rental, if you had turned up with incorrect documents you would have been unable to rent and still charged for the booking but I can see that you have collected your car from our rental station with no issues thanks to our interventions.
If you have any further comments please do reach out to help@movemee.io as we are always happy to assist.
Kind Regards,
Move Mee
Movemees booking service
I really like Movemees booking service. It’s easy and fuss free
20 de dezembro de 2021
Resposta da Move Mee
Hi Stephanie.
Thank you for the positive review here at Move Mee.
I can see you have only rated us with 4 Stars, if you dont mind but please can you get in touch with us here on Help@movemee.io with what we could have done better to achieve a 5 Star review next time.
Once again thank you for taking the time to review us here at Move Mee.
Kind Regards,
Move Mee
I needed a car that was 'on airport'…
I needed a car that was 'on airport' for collection and yet when I booked the car it said it was a bus ride away. This was annoying as I had to then cancel the hire and find another company actually 'on airport'. Please make your details clearer as for many customers this will be an important factor.
17 de dezembro de 2021
Resposta da Move Mee
Hi Sarah,
Thank you for taking the time to share your thoughts and reviewing us here at Move Mee.
I have passed this feedback onto our development team to ensure that this is resolved and to ensure that the location of the car whether it be a Shuttle service or a desk in the terminal is more prevalent on the website at the time of booking.
Once again thank you for the feedback and raising this with us as this will help us to achieve our goals of creating a more seamless rental experience for our customers.
If you have any further comments please reach out to us at Help@movemee.io.
Kind Regards,
Move Mee
It took me multiple times to fill in…
It took me multiple times to fill in all necessary data and send copies of passports and credit cards. That was all in order and finally accepted. In the middle of the night suddenly all this information was requested again.
Next day when I cam to collect my car, no information had been received by the rental company and I could do all over again.
15 de dezembro de 2021
Resposta da Move Mee
Hi Cornelis,
Thank you for taking the time to share your thoughts and reviewing us here at Move Mee.
I am sorry to hear of your experience and we have investigated this further.
When completing the ID in the pre collection checklist of the app I can see that you have added the credit card and also have scanned your documents in the app which did pass.
The way this works to ensure that your ID is fully verified and you are also eligible to rent is then to complete a Data Check which you would be required to complete the third step of the ID check and fill in any missing information. Without this step being completed the ID will not be sent to the location and your booking will be treated s a manual collection with you having to do the documents and deposit at the rental desk which you did experience.
If you have any further comments please reach out to us at Help@movemee.io.
Kind Regards,
Move Mee
Avoid
Avoid, avoid, avoid!!!
As others have said, not worth the trouble.
I booked through Move Mee for a trip to Edinburgh. I did not realise that my car would be provided by a different company, in this case Green Motion, actually horrendous, separate review on them to follow.
Pick up place is not on site at Edinburgh airport with other car hire companies, which are a walk away, but a bus trip across the airport. Picked up the car and returned it in the same condition. Charged £377 for "damage" which couldn't be proved, pictures provided of wheel scrapes were close up and could have been from any car and probably were. I cleaned the car before returning it, so I know that there were no wheel scrapes, but unfortunately didn't have pictures to prove it. Also charged for going over the mileage limit when the contract I took out said unlimited mileage.
All in all the car ended up costing approx: £120 per day. My main issue is the underhanded manner in which this was handled. Don't pretend to provide a great deal and then make up claims of damage and charge me additional money to get what you should have charged in the first place. Paying for a service is one thing being cheated is entirely another. Move Mee you really need to partner with better providers. Will never use again. The fact that 50% of your reviews on this site are Bad should tell you something. I have seen your replies about what didn't work and why people had issues, but really, do a root cause analysis and be better.
9 de dezembro de 2021
Opinião espontânea
Resposta da Move Mee
Dear MS.
Thank you for taking the time to review us here at Move Mee, we welcome and take on board all customer feedback.
We are unable to identify you from this review, if you would like us to look into this further for you please contact help@movemee.io
Kind Regards
Move Mee
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