Move Mee Opiniões 227

Resposta da Move Mee

14/12/2021

Dear Anthony,

Thank you for taking the time to review us.

We look forward to hearing from you for future bookings

Kind Regards
Move Mee

Resposta da Move Mee

Actualizada a 22/11/2021

Hi Harry,

Thank you for taking the time to share your thoughts and reviewing us here at Move Mee.

I am sorry to hear of your experience and we have investigated this further.

When completing ID through the Move Mee app this runs separately to the booking until it is attached by completing the pre-collection checklist. I can see that you completed the process and verified the booking but once the booking was verified you then reattempted the ID in the account details section of the app rather than the pre-collection checklist.

When this happens the system will automatically send reminders to you until the ID is completed or has expired. If you had made contact with us in regards to this then we could have stopped the reminders.

In relation to the Fuel and the Mileage on the vehicle. I have spoken to the location in regards to this and they advised when speaking to you, that they will need to check the information provided by yourself at check-out and if there are any issues they will inform us here at Move Mee and we can then inform you of any discrepancies.

When speaking to our agents here at Move Mee we will always do our best to ensure that you are fully aware of the process and we will also give you tips to ensure that there will be no charges at the end of the rental. On this occasion from speaking with the agent which you dealt with he has advised you to ensure the mileage is entered correctly as there would be charges for over mileage and with regards to the fuel to refill the car to the same point or even a little more than what you entered at the start of the rental to ensure there would be no fuel charges.

As this was not done, the location has then charged for the missing fuel as agreed to when signing your rental agreement.

If you have any further comments please reach out to us at Help@movemee.io.

Kind Regards,

Move Mee

Resposta da Move Mee

Actualizada a 17/11/2021

Hi Silvia,

Thank you for taking the time to share your thoughts. We take all feedback seriously as it ensures we can improve our products and services.

I am surprised to hear that you have mentioned waiting 2 hours to collect your car as you spoke to our helpline at 10:28 to ask where the car was so you could pick up and you arrived at 10:55 and you had left the desk wit your vehicle at 11:18.

Appologises it took till 11:18 to collect the car, as you posted this review at 11:10 before collecting the car, I can understand your frustration on having to wait but when manual intervention is required on occasion you will have to wait in a queue, but I am glad that the whole process took 9 mins once a staff member was free.

As we explained on the phone before you reached the rental desk, as your credit card company advised that you had insufficient funds which created the need for manual intervention, and you only had a debit card, the alternative was to take out local insurance, this involves extra paperwork and checks that only the local rental desk can do.

We have not miss sold car package information and false delivery, as you made this booking through a third party broker I must suggest that you reach out to them as we have not advised you in anyway during your booking process.

You booked have also a priority package rather than keyless and in any case the collection instructions provided on your confirmation email from your booking provider and also the app did advise that you would need to take a shuttle to the rental desk wich runs every 10 minutes with a journey time of 3 minutes.

I am glad to see that you did collect the car in a speedy manner and hope you enjoy your trip.

Kind Regards

Move Mee

Resposta da Move Mee

17/11/2021

Hi,
Thank you for taking the time to review us here at Move Mee.

I am sorry that you forgot your credit card and was unable to collect your rental.

When a customer arives without the correct documentation or means of paying the deposit in your case a credit card, this is classed as a no show as per the terms and conditions of the booking and no refund is due.

If you had remembered your card everything was in place the car had been prepared and was waiting for you, from booking to preparation and staff time time does incur cost to ourselves and our partners and this is why all rental companies have a no-show policy.

Kind Regards
Move Mee

Resposta da Move Mee

Actualizada a 19/11/2021

Hi Kypros,

Thank you for taking the time to share your thoughts and reviewing us.

I am sorry that your booking did not go as smoothly as it should, due to you booking the wrong date, I have looked into your booking and can see that you collected the car the next day, which is not reflected in your review made the day after you collected.

If you could please get in touch at help@movemee.io so we can look into this further and complete a full investigation.

Kind Regards
Move Mee

Resposta da Move Mee

13/11/2021

Hi Zahid,

Thank you for taking the time to review us here at Move Mee.

I am sorry you think our helpline did not help you, I have looked into your booking and can see that you made a booking that required a credit card as advised in the terms and conditions of the booking, the alternative is to this is to take the local insurance so you do not have to pay a deposit, as per our email reply, sent within 10 mins for an instant reply you can either ring our helpline or use our live chat on www.movemee.io.

I can see that you have taken the local insurance and that you collected your rental.

I hope you enjoyed your trip.

Kind Regards
Move Mee

Resposta da Move Mee

Actualizada a 17/11/2021

Hi, Thank you for taking the time to share your thoughts, we do value all customer feedback.

I have looked into your booking and as per our email response, you booked the car in your name rather than the person who would be renting the car, therefore when your they went to collect your car the rental desk correctly refused to rent the car as the names did not match, this is standard with any rental company, airlines do the same and you cannot use someone else's ticket.

I understand you realised your mistake and then completed the ID in the correct name, this does not effect the name on the booking and also failed.

The agent offered an alternative and advised that the main driver could be be put down as a second driver at the cost of $70.00 without this the driver would have been without a car and no refund would be due, many car rental desks will not allow this option and saved you renting from another company at a greater same day cost.

When on our web site, you can choose which currency to see your booking in before deciding on or paying for the rental, you can find this in the top right hand of page and stops the need to convert the rates yourself.

KInd Regards
Move Mee

Resposta da Move Mee

13/11/2021

Dear Voleur,

Thank you for taking the time to review us here at Move Mee.

Please contact help@movemee.io with further details so I can look into this further.

Kind Regards
Move Mee

Resposta da Move Mee

Actualizada a 14/11/2021

Hi Eunice,

Thank you for taking the time to review us here at Move Mee.

I have looked into your booking and can see that the App, worked and validated your ID and you have uploaded you're before and after pictures, however our partners in Thessaloniki checked your car out for you in advance in error so apologises for that as this should not have been done this stops you using the app and looks like an error to them, so they have taken the ID again.

I have been in touch with the rental desk so this does not happen for future customers.

Thank you again for bringing this to our attention
KInd regards
Move Mee

Resposta da Move Mee

Actualizada a 17/11/2021

Hi Gregor,

Thank you for taking the time to leave this 5 star review, we are glad you were satisfied with the booking process.

Hope you had an amazing trip and we look forward to hearing from you for future rentals.

Kind Regards

Move Mee

Resposta da Move Mee

2/11/2021

Hi,

Thank you for taking the time to review us here at Move Mee.

I can see you have uploaded your passport, our automated systems can only validate a picture drivers licence, one of our customer service team would have been more than happy to manually verify it for for you.

I can see that you have cancelled the booking and had a full refund.

KInd regards
Move Mee

Resposta da Move Mee

1/11/2021

Hi Mark,

Thank you for taking the time to review us here at Move Mee, we value all customer feedback.

I have looked into your booking and see that there was an issue with your ID and we had to manually verify your booking, when we do this rather than the automaticity system, it does not show in the App but all your details were passed on to the rental desk so your car would have been waiting for collection, apologises for the inconvenience caused.

The terms and conditions of your Carjet booking stated that you could amend your booking free of charge up to 24 hours before your collection time, this is a standard term on all car hire companies that Carjet deal with, as your airline changed the location of your plane without the 24 hours notices you may be able to claim the price of your rental back through them or any travel insurance you may have.

Kind Regards
Move Mee

Resposta da Move Mee

1/11/2021

Hi JHO,

Thank you for taking the time to review us here at Move Mee.

I can see you have also posted a review with Greenmotion that have replied:

‘’We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us at customerservice@greenmoiton.gr with your rental information.’’

If you have not had a response from them, please email help@movemee.io and we would be more than happy to investigate further.

Kind Regards
Move Mee

Resposta da Move Mee

17/11/2021

Hi,

Thank you for taking the time to review us here at Move Mee.

I ave investigated your comments and as you say, you damaged the wheels of the MW 118I M Sport 5DR that you rented from one of our partners, as you can imagine, all our partners do expect the cars to be returned in the condition that they were collected in and we do offer full insurance for any accidents that you did not take up on this rental, therefore in line with te terms and conditions that you agreed to, you are liable for replacing any damaged parts.

We have provided pictures of the damage that in your review you have mentioned you made, we aim to get the cars back on the road and in tip top condition, so we can rent again to the next customers and it also stops you incurring further charges whilst we were unable to rent the car. As we have evidence of the damage we have no need to store replaces wheels.

Once again thank you for taking the time to review us here at Move Mee.

Regards,

Move Mee

Resposta da Move Mee

23/10/2021

Hi Alessio,

Thank you for reviewing us here at Move Mee, as per our email conversations we were unable to verify your address as your ID and addresses you provided did not match and your old paper licence did not match any of the details.

As you can imagine we cannot rent a car unless we can can validate your address and who we are renting the car to, therefore as you did this advance we refunded your booking in full, I understand you may find this frustrating but now understand why we have these procedures in place and amend your score accordingly.

Once you have an up to date driving licence with the correct address and corresponding ID on will welcome any bookings from you.

Kind Regards
Move Mee

Utilizzo di un servizio di traduzione

Ciao Alessio,

Grazie per averci recensito qui a Move Mee, secondo le nostre conversazioni via e-mail non siamo stati in grado di verificare il tuo indirizzo poiché il tuo ID e gli indirizzi che hai fornito non corrispondevano e la tua vecchia licenza cartacea non corrispondeva a nessuno dei dettagli.

Come puoi immaginare, non possiamo noleggiare un'auto a meno che non possiamo convalidare il tuo indirizzo e a chi stiamo noleggiando l'auto, quindi poiché hai fatto questo anticipo abbiamo rimborsato per intero la tua prenotazione, capisco che potresti trovarlo frustrante ma ora capisco perché noi disporre di queste procedure e modificare il punteggio di conseguenza.

Una volta che hai una patente di guida aggiornata con l'indirizzo corretto e l'ID corrispondente, accetterà qualsiasi tua prenotazione.

Cordiali saluti
Move Mee

Resposta da Move Mee

23/10/2021

Hi Sam,

Thank you for reviewing us here at Move Mee, we value and take on board all customer feedback.

I have checked your booking and can see that the App has worked and all your ID was automatically verified, apologies if our new partners in Athens have requested again, I have already sent your comments to the branch so ensure it does not happen to other customers.

I can see that your deposit was been returned and cannot tell by your review what refund you are waiting for, if you could contact me at help@movemee.io with further details I will investigate this for you.

Kind Regards
Move Mee

Resposta da Move Mee

1/11/2021

Hi Geraldine,

Thank you for reviewing us here at Move Mee, we value and take on board all customer feedback.

I am sorry to hear of the experience which you have faced with regards to the collection of the car. When making a booking with Move Mee and any additional extras are required we always ask that customers let us know sop we can add them on so there would be no need to queue at the desk to get the car.

In relation to the comments on the agent in Edinburgh I will raise this to the team at the rental station to ensure that they are all fully aware of the Move Mee process.

When making a booking we always advertise that the car would be or similar and in some cases due to issues with the rental and previous customers late returns the desk will always provide an upgrade to the next category available and sometimes this means that the cars transmission will be either manual or automatic. I understand that this was inconvenient but in the event the agent at the desk is not advised you dont allow them the opportunity to resolve the issue.

I am sorry to hear also that you received a fine from the local council for driving in the bus lane, when this happens the rental station is then issued the fine directly and we then have to have them reissue the fine which comes with a lot of admin. this is why you will have been charged an admin fee which you agreed to and signed at the start of the rental. Also, when this happens and the fine is re-issued by the local authority we are not in the position to provide more copies of the fine as we no longer have access to this.

Once again thank you for taking the time to review us here at Move Mee. #

Thanks

Move Mee