IBedrijf laat je ijskoud op vliegveld in de steek. Aangegeven dat ik in rolstoel reis met zuurstof, dus niet de snelste ben in verplaatsen. We hadden vertraging maar had dit door moeten geven....????... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Move Mee is to the car rental industry what Uber is to taxis. One simple app that allows you to undertake a one-time registration, validate your details, book your car, and go. We have taken the friction away.
Informações de contacto
9 Cheam Road, KT171SP, Epsom, Reino Unido
- +44 (0)20 3971 1321
- support@movemee.io
- movemee.io
1,5
Muito mau
227 opiniões
Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
If I could give 0 I honestly would!!
If I could give 0 I honestly would!!
Absolute shambles, no car at the airport on arrival. Then given another car by a 3rd party company on there behalf. And have now been charged nearly £1000 for damage which was not caused by us and movemee have been 0 help on trying to resolve this!! Stay clear
24 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Hi Ryan,
Thank you for taking the time to review us here at Move Mee.
I am sorry to hear that your experience was not to the level you was expecting.
With regards to the collection of the car, this was stipulated within the collection instructions on the app and also your confirmation email that it was a shuttle service to the Green Motion rental desk.
With regards to the damage we have fully investigated this internally as you are aware with the multiple communications between Move Mee and yourself by email and phone and your admittance that the car was returned with damage to the window screen. As you have made a basic package this then make you liable for the cost of the repair up to £1205 on this vehicle. You have also agreed to the terms and conditions and also signed the contract at the time of the collection which also states this.
We have also tried to help you in this case but your expectation of not having to pay for the damage which was caused during your rental and expecting Move Mee to take care of this cost is not something we could have provided as a resolution to your case.
Also, as per your last email we don’t provide refunds to avoid bad reviews when we have evidence to state the the damage was caused on your trip including photographs.
Once again I am sorry your experience did not meet your expectations but as you can imagine we cannot be held responsible for damage caused on your trip.
Thanks
Move Mee
Professional and helpful
I couldn't have wished for a better experience. Steve was helpful and professional. He helped me navigate the challenges of proving my identity with good humour. I couldn't have wished for a better experience.
17 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Hi Richard,
Thank you for taking the time to leave this 5-star review, we have an amazing customer service team, who always enjoy helping customers.
Steve was delighted to read your comments and said he hopes you managed to find some sun and you had a great trip up north.
We look forward to hearing from you for future booking
Kind regards
Move Mee
Avoid them at all cost
Avoid them at all cost - hidden costs
I would give them zero but there is no zero. The application does not work and there are extra charges for insurance if you don’t have a visa . Be mindful of extra charges . Buy insurance elsewhere and get a car with a key if you are desperate to use them. All review below are accurate stay away from them
16 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Thank you for taking the time to review us, we value all feedback.
When booking your car, you are advised of a deposit and the need for a credit card in the main driver's name with at least 6 months before it expires.
As you don't have a credit card, then we are unable to rent to you, this is why our App correctly will not let you proceed.
We send numerous reminders to fill in your ID and ask you to get in touch with us.
Looking at your review I am unsure what hidden extras you are speaking about as everything is listed on either the booking pages or the terms and conditions page, but the rental desk may have offered you local insurance, which takes away the need for a deposit and therefore a credit card.
All car rental companies work the same with or without a key if you book with the need for a credit card.
If you would like for me to look into it further, please email Help@movemee.io
Kind Regards
Move Mee
I rented a car
I rented a car, submitted all the documents via the app, and everything was approved. However, the app is in a never-ending loop - I deinstalled it, used another device...etc (I am a software engineer so know what to do). I cannot submit anything nor am I receiving any approval or key. Hence, I contacted customer support yesterday, and still no reply nor fix. I am renting the car tomororw. I cannot modify or cancel the booking. Thankfully, I recorded the whole process and will submit the data to my bank and cancel the order as a company that cannot provide the service that it charges for...
What company does not have any customer service or replies or picks up the phone....like seriously.....
14 de setembro de 2021
Resposta da Move Mee
Hi,
Thank you for taking teh time to review us, our pre-collection phone lines are open 9-5 7days a week and I cannot find an email that we have not replied to we aim to answer all emails within 48 hours max, could you please forward to Help@movemee.io with the subject Trustpilot, I can look into further as cannot I identify you by this review.
Kind Regards
Move Mee
EXCELLENT FAST AND WITHOUT ANY PROBLEMS…
EXCELLENT FAST AND WITHOUT ANY PROBLEMS RENTING
NO HIDDEN TERMS.
13 de setembro de 2021
Resposta da Move Mee
Hi,
Thanks you for taking the time to leave this Excellent 5 start review, we have thousands of happy customers that would agree with you.
Kind Regards
Move Mee
Pur arnaque !!!!!
Pur arnaque ! Ils vous prélèvent l’argent et vous n’aurez pas le véhicule. Leur application ne fonctionne pas et ils vous feront croire que la réservation a échoué car c’est vous qui avez mal joint les documents .
Nous n’avons jamais été remboursés !
Des arnaques pareilles méritent d’être emmenées en justice
20 de agosto de 2021
Opinião espontânea
Resposta da Move Mee
Hi Anais,
Thank you for taking the time to review us here at move me I can assure you we do not scam anyone, I cannot find a reservation in your name.
If you email us at help@movemee.io and use the title Trustpilot, with your reference number and details, one of our team will look into for you.
Kind Regards
Move Mee
Resposta da Move Mee
Hi Ian,
Thank you for taking the time to review us, I am pleased you had the same great experience, booking and renting through us as so many of our customers do.
I look forward to hearing you for future booking
Kind Regards
Move Mee
Stick to the traditional way of hiring a car
The initial experience seemed good; quick, easy and cheap, however when I arrived to collect the car with my family I had missed the timeframe in which I was supposed to collect it, and the booking was cancelled automatically without my knowledge. When I called the customer services line, I was met with an answer message stating they were closed and would not be able to respond until the next day. This essentially left me at the airport without a hire car, stranded with my family and all of our luggage.
After taking a taxi to the hotel I phoned the customer service line again the very next morning and was met with a poor attitude from the person on the phone. When I (understandably) took issue with the situation, I was told that refunding my hire car rental was a gesture of goodwill and I was lucky to be receiving anything back from them as it was all my fault.
The whole experience left me feeling very frustrated and I had to take time out of my holiday to go and collect another hire car.
I have learnt my lesson here - Although cheap, it was a mistake and I will go through a traditional booking system next time.
8 de setembro de 2021
Resposta da Move Mee
Hi Mathew,
Thank you for taking the time to review us here at Move Mee, we value customer feedback.
I am sorry you felt frustrated with your rental experience, I have looked at your booking and can that you arrived 9 hours late than you booked the car, therefore as per the terms and conditions your rental was cancelled and the booking is classed as a no-show and full cancellation fees are applied as the car will only be held for a maximum of 4 hours in our Edinburgh airport branch.
If you had rang us when you realised you would not be collecting the car at 10am our phone lines were on and we would have seen if it was possible for Green Motion to hold on to the car for longer, however, you rang us at 7pm on Sunday as no bookings were due to be collected the phone lines were closed as we do not offer a 24/7 customer service, but do provide a 24/7 breakdown service at all locations.
I can see that the agent went above and beyond to find a solution that meant you had a car for the next day and as a goodwill gesture refunded your original booking.
Just so you aware, even with a traditional car hire, you will need to advise them, if not collecting on time as most will cancel the booking from between 1- 4 hours after the start time s this incurs extras costs to the car hire companies and you may still not be refunded.
Kind Regards,
Move Mee
Exceptional
Exceptional! Amazingly helpful team behind the emails as well. Thank you
8 de setembro de 2021
Resposta da Move Mee
Dear Customer,
Thank you for taking the time to leave such a great review, I will pass on your comments to the team in Istanbul, who will be delighted.
Kind Regards
Move Mee
MoveMee will rip you off and waste your time
We returned the car with no damage - sent MoveMee the photographs to show as much and left. 4 days later my card was charged £410 for damages. No invoice from movemee, no email warning that this would be the case. Only when we rang up to query the transaction did they provide any detail (although not to me - the person whose card they charged - for 'GDPR reasons')
They told us on the phone that they agreed there was no evidence of damage and were challenging the charge on our behalf - if so then why did they charge my card before this was completed?
The damage to the car must have occured between drop off and inspection. By renting a car through this app you are apparently on the hook for what ever might happen in this window as movemee will charge you for the damages - even when by their own admission there is no evidence that the car was damaged in the photos they ask you to provide at drop off
Also when renting the car the app froze multiple times and deleted progress. Verification of documents is a very slow process. Not worth it at all
8 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Hi Daniel,
Thank you for taking the time to review us, we value and take on board all customer feedback.
The team was correct to speak to the main driver due to GDPR until we had authorisation from the main driver.
When your friend made the booking, he agreed to pay for any damages in advance, so we do not need to give advance warning of taking a damage payment in line with all rental companies that have the same terms.
we did not advise that we could not find damage, we advised that we were disputing the damage, we do this with all our customers as we need to compare the final pictures that you uploaded to the app and the pictures of any damage, if they are unable to provide we refund as we explained on the phone this is due to the pre-authorisaton being time limited.
As the damage was in the same place as your final pictures, then we could not dispute any further, we have supplied all the pictures and the reason why the charge has been upheld.
Looking at your booking the App worked and went through automatically and verified your documents, the App requires 4G data if your friend did not have this it will have caused any slow connections.
Kind Regards
Move Mee
Good tech team but crappy vehicle
An absolutely wonderful technical support team! I loved chatting with you on WhatsApp! Great team on the location as well.
But this is the only advantage, sadly :( the process on-site took forever and I almost got late to my ferry to Thasos. The car (3-y.o. Opel Meriva, diesel, stick) was in a VERY crappy condition. The parking brake died after 200 km, the particle filter died after another 50 km, my friends had to leave the car so the car could go uphill, the AC barely worked...
7 de setembro de 2021
Do not rent from these sharks
Do not, I repeat, do not EVER rent from these sharks. I rented for a 3 day period. My airline then changed my flight arrival time. I attempted to update my pick up and drop off time on the MoveMee app to reflect the new flights. App didn't work - the link saying "amend my booking" was non responsive. Called customer service, they said don't worry it can be amended at the pick up location. Got to the pick up location. Spent an hour there whilst the rental desk said they couldn't help because they were intermediaries. Finally got in the car and returned it on time 3 days later (as per the agreement I had with customer service telephone desk). Was hit with an overcharge equalling FOUR TIMES the daily rate I was paying. Complained to customer service who said they couldn't help becasue it was an intermediary company making the decision and not them. I will be making a legal claim against these sharks. Clearly a case of abusive business practice. AVOID AT ALL COSTS.
7 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Dear AS,
Thank you for taking the time to review us here at Move Mee, we value customer feedback.
I cannot find your details off this review, if you would like to email Help@movemee.io with the subject TrustPilot I will investigate fully.
I can tell you that when collecting a car you do sign and agree to a rental agreement and this very clearly states the pick up and drop off time, as when you did not drop off on time, this has a knock on effect for the next customer, who has been assigned the car.
Late drop off's incur a late return fee and charged at the daily rack rate, which does not have the discount that you get when booking in advance and for a longer period, the longer you rent a car the cheaper the daily rate is and this is a standard procedure for all rental companies and is stated in the terms and conditions on the booking page.
If you get in touch, I will email you a fuller reply.
Kind Regards
Move Mee
It is my first time using MoveMee and it is terrible!
It is my first time using MoveMee and would absolutely not recommend it to any car users.
Firstly, its app is horrendously dysfunctional. It keeps of demanding me to contact customer service for whatever poor reasons. It needs to be fixed!
Secondly, when I opted for a auto-car instead of a manual cars, they made me pay double its price. It is an absolute scam and just horrendous. Although the service is done by green motion.
Thirdly, they charged me 50 pounds for using 15% of their car fuels. To what extent is this justified? This is just ridiculous and was done without my consent.
Lastly, the service done my green motion is just very poor in general. When I asked to return the car, they refused to check it whilst i was there and instead insisted to check it when i am gone. Since this was done intentionally, I'd like to ask whether this was part of the extra money scam too?
5 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Dear Junxing He,
Thank you for taking the time to review us here at Move Mee we value all customer feedback.
I have looked into your comments and am glad to read that our app was working correctly and reminding you to complete your ID and to contact customer service when you uploaded your residency permit rather than the requested passport teh App advised you to ring us, if it had not you would not have been able to collect the car.
When you booked the manual car of your choice back in August the price was discounted thanks to booking in advance and availability, on collection day you decided to exchange the car we had prepared and had ready for you for an automatic and was charged correctly for at days rate without a advance booking discount a Peugeot 3008 GT, this is not a scam as you had the choice of still renting the original car you had booked. You agreed, signed and paid for the new car at the new rates.
When you signed the rental agreement, you agreed to return the car with the same amount of fuel as the car had on collection, as fuel is not included in the car rental, it also states the price of the fuel, which is higher than a forecourt price as you are also paying for someone to re-fuel for you, all mentioned in the terms and conditions.
All car rental companies charge you for fuel and the best and cheapest option is to re-fuel before dropping off, you also agreed to pay for that fuel and left a deposit to cover any charges, as you agreed to this we do not need to ask for consent, but did send you notification and an invoice.
When dropping off the car I can see you have correctly used the App and uploaded pictures of the car, with a priority booking you use the App for before and after pictures and if we are advised of any charges we compare the two sets of pictures and dispute or charge for any damage, this is how we can such great prices as you are not paying someone to check the car when dropping off and why they do not need to check when you dropped off.
I have checked your booking and no damage was charged for so again this is not a scam, but the way we work as a web and App based company the App and booking works as advised at time of the booking on our web page.
Kind regards
Move Mee
Perfect contact problems with the app
When the booking for a car, was done I saw that it order the wrong time for get a car. I took contact and I get very accurate help to change my arrival time. We had also a question for a second driver and get a quick answer.
The only problem was the scanning for my identity and driver license, but here also had my contact a good solution. So I am very settisfy about my contact.
The only problem was the application witch refused opload I'd,s
5 de setembro de 2021
Resposta da Move Mee
Hi Christoffel,
Thank you for taking the time to review us here at Move Mee, I am glad to hear out excellent customer service team were able to help.
We look forward to hearing you for any future bookings
Kind Regards
Move Mee
The value for money is excellent and…
The value for money is excellent and the customer service is phenomenal - on both occasions I used movemee, I had to call in to the customer service team who were excellent. This being said, there was a reason I had to call! The app was a bit faulty, hence needing to call in. On the whole, a good experience for the price.
3 de setembro de 2021
Opinião espontânea
Resposta da Move Mee
Hi Sam,
Thank you for taking the time to review us here at Move Mee and I have passed on your comments to our phenomenal team and glad to read that you have used us before and look forward to hearing you for future bookings, we are constantly improving our app and welcome and take on board any feedback.
Kind Regards
Move Mee
It would be nice if full explanation…
It would be nice if full explanation could be in the language the person has chosen and special for elderly people which have problems with this system of renting would it be a lot easier.kind regards.Robert.
3 de setembro de 2021
Resposta da Move Mee
Hi Robert,
Thank you for taking the time to review us, we take on all board all customer feedback if you have time if you could email help@movemee.io with any suggestions you have I will gladly pass on to our developers.
Please use the same email for any questions for you upcoming booking.
Kind regards
Move Mee
Resposta da Move Mee
Hi Darren,
Thank you for 5-star review, we have thousands of booking with no issues at all, thank you again for sharing this and look forward to hearing you for future bookings
Kind Regards
Move Mee
Positive experience from Athens airport
We rented a hire car at Athens Airport through MoveMee from 19-28th August and had a very positive experience despite some initial concerns on reading the below reviews.
I booked through the app (which does need some upgrade work) with relative ease and opted for the premium package. The cost was much cheaper than any other company around Athens airport at the time. My ID documents didn’t upload the correct numbers when scanned so I did need to call the guys in the office to do this manually, but it wasn’t an issue.
We arrived in Athens and found the car waiting for us in the arrivals area as stated on the email. Checking into the car took 5 minutes. Bluetooth key on the phone unlocks the car, key in glove compartment and I uploaded 4 photos from each of the corners of the car. Fuel was 1/4 full but a petrol station was within 5km. The car was very clean and drove well throughout our holiday.
When dropping off the car it was the same process reversed. 4 photos, check the fuel level, replace key in glove compartment and lock the car with the phone. The only concern we did have was that the next booked users for the car arrived to the car the moment I signed it back in. It didn’t seem as though the car was going to be cleaned between uses but we could have been wrong about that. All together we were very happy and would use again.
30 de agosto de 2021
Opinião espontânea
Resposta da Move Mee
Hi Ryan,
Thank you for taking the time to leave us a detailed 5 star review, we have thousands of satisfied customers but not many take the time to leave a review.
I have passed on your comments regarding the next customers as our systems should not let that happen, thanks for letting us know.
Kind regards
Move Mee
Steve is very helpful and efficient
Steve is very helpful and efficient, very natural and reassuring.
The moveme app isn’t very clear or easy to use so luckily he is on the end of the line to explain
29 de agosto de 2021
Opinião espontânea
Resposta da Move Mee
Hi Andrea,
Thank you for taking the time to leave us a 5 star review, We all think Steve is great as well a joy to have around the office, I have passed on your comments and he was delighted.
I hope you enjoyed your trip and look forward to hearing you for future bookings.
Kind Regards
Move Mee
interesting concept but very dissapointing experience
Please avoid.
- When i arrived at athens airport, there was no car waiting for meoutside the departures as it was supposed to. The Movemee telephone number was only answered after 4 attempts and only then, another car was allocated to me. This took approx 40 mins, with me waiting in the sun outside the airport with my luggage.
- The car was in a very poor condition. Wheel covers were missing, there was a loud knocking sound from the suspension when driving and it generaly look very tired.
- The car broke down on the way back to the airport, leaving me stranded on the motorway. Once again, no one would pick up the MoveMee emergency telephone numbers and had to call the UK office to ask the Greek office to pick up !. A replacement car was brought to me after a 2 hr wait. Thankfully i wasnot catching a flight otherwise i would have certainly missed it.
- To conclude, the biggest dissapointment was that when i emailed my experience to the MoveMee customer support with all the photos and facts, no responce or reply was ever recieved, despite resending a reminder.
Clearly MoveMee has no interest in their customer service, unfortunately.
So, my recommendation, avoid using MoveMee.......
26 de agosto de 2021
Opinião espontânea
Resposta da Move Mee
Hi Christos,
Thank you for taking the time to review us here at Move Mee, we listen, value and take on board all customer feedback.
I have now fully investigated your review and and agent from our customer support team have sent an email as a reply to your complaint with a resolution.
Our mission is to provide a stress free, seamless rental experience allowing all of our customers to experience and enjoy the world. On this occasion we have not succeeded in this and this will be further escalated to ensure that this does not happen again.
With regards to the vehicle, whilst not trying to play the devils advocate, a lot of rentals have been unused over the past year due to the Coronavirus pandemic so it can seem that sometimes the car is older than expected but I would like to stress that the car should have been fully checked by the mechanical team in Athens and they should have found an alternative rental without the issue with the suspension.
If you have any further comments please do let us know by replying to the email which was sent by our customer support team.
Have a Great Day!
Kind Regards
Move Mee
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