I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf... Ver mais
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Leia as opiniões dos outros
I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to whic... Ver mais
A empresa respondeu
Complete jokers as usual? what has our country come to. Calling my business asking to call back immediately to staff... why cant i ring up their company threateningly
A empresa respondeu
In my experience towards the conversation regarding the payment attempt made this morning, to offset a payment as required; --Services from DRS was very helpful though it didn't go through but it wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal
Informações de contacto
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Reino Unido
- 0151 545 1500
- For email address, please see website
- my-drs.co.uk
3,3
Aceitável
103 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 47% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
These chancers really think they'll get…
These chancers really think they'll get a penny from me is so unbelievable I can't believe they waste there time and the environment sending letters is unacceptable, Asked them to make all email addresses and contact numbers uncontactable which they failed to do as it's only a legal requirement to supply a postal address for contact, Had to make a formal complaint about them contacting me via a method they have no privileges to and next contact it will be reported to the police as harassment whilst I await my complaint decision so I can then take it to the ombudsman, Anyone who pays these powerless puppies really need to be seen by a doctor I genuinely have great concerns for them, If anyone needs help getting these chancers off your back just go onto Google and search drs forums and they'll show you exactly how to do it and what to say, Soon as there in touch request a dsar,, Request proof of debt and request they make your email and phone number uncontactable it can't be removed but can be marked uncontactable the wording is very Important, if they breach the request make a formal complaint and them straight to the ombudsman when possible, Never discuss any alleged debt to this 3rd party that have zero powers and remember if your struggling get a debt relief order to stop these and others and have it legally written off in 12 months time, This applies to those with £50 or less spare a month I believe and genuinely struggling, Remember never call them and have everything in writing! And do you own research for your situation, Remember any 3rd party has zero powers these are the weakest dra known to man so if these get in touch just ignore them until they send it back,
Edit.
As you can see from there response they also have an inability to read,I will only contact you to complain and take it to the ombudsman for my compensation as 3 times you've breached your lience agreement already
20 de julho de 2026
Opinião espontânea
Resposta da my-drs
Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. We’ve been asked to contact you by our Client and our aim is to work with you to achieve the right outcome. We're here to help and about 90% of customers that talk to us score us either helpful or very helpful in our direct customer satisfaction surveys. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
In my experience towards the…it's a Fantastic and excellent service delivery.
In my experience towards the conversation regarding the payment attempt made this morning, to offset a payment as required;
--Services from DRS was very helpful though it didn't go through but it was an excellent service delivery. Instructions were carefully given by the respondent advising to follow it up through the bank and call back in due time.
Just in time service delivery and excellent communications. Thanks
21 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Great service
I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf from her book!
20 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Paige and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Very helpful and understanding
Very helpful and understanding, a very calm and polite young lady.
13 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
They're very helpful
9 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Spoke very politely and was very…
Spoke very politely and was very respectful and understanding. Wish more people would be as nice as the gentleman I spoke with today
6 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Jake helped me emmensly this company so…
Jake helped me emmensly this company so wonderful caring and efficient and so brillant at his j9b i have series mental health and physcial health issues and repayments .so incredibly greatful
3 de julho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Jake and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Complete jokers as usual
Complete jokers as usual? what has our country come to. Calling my business asking to call back immediately to staff... why cant i ring up their company threateningly
1 de julho de 2026
Opinião espontânea
Resposta da my-drs
We’re sorry to hear of your experience with us. We’d like the opportunity to assist you further on this matter, please contact us on 0151 545 1500 or send us a secure message via my-drs.co.uk
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Compassionate, helpful and took all the stress out.
I was contacted by them regarding a debt matter with HMRC, and I cannot praise them enough. They were very understanding and patient when I explained my medical situation and how it affected my ability to manage things.
Instead of pressure, they gave clear, honest advice and took the time to refer my case back to HMRC on my behalf. They kept me informed throughout and treated me with real respect.
If you’re dealing with debt and have health or personal issues making it harder, this is the team to speak to. Highly recommended.
⭐⭐⭐⭐⭐
30 de junho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
I spoke with a member of the team today…
I spoke with a member of the team today who was polite, helpful and down to earth.
29 de junho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Many thanks for your help and…
Many thanks for your help and understanding
5 stars from us
🌟🌟🌟🌟🌟
26 de junho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
They really don't have a clue!! To many chiefs and not enough Indians.
I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to which they apologised and said they would make them aware. WELL LOW AND BEHOLD QUEST WHAT I GOT TODAY ANOTHER LETTER!! If this is to continue I will be taking it further. I have had to give one star when really it's no stars!!
16 de junho de 2026
Opinião espontânea
Resposta da my-drs
Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
I would recommend working them they…
I would recommend working them they listen nd advise very well. John S thank you
8 de junho de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with John and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Amazing customer service
Spoke to a lad called Jake today. He was fabulous.
He had a great sense of humour which I personally find a great quality in a person as I get awkward and rabbit on when I'm worrying about this situation
He put me at ease with his fabulous customer service.
Thank you
28 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Jake and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Spoke to a associate of drs and I was…
Spoke to a associate of drs and I was quite anxious but having a conversation about what to to do moving forward helped he was calm which helped and regarding my current situation was very understanding I believe I hope I got his name right ( marek) sorry if not but thank you
28 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Good Outcome
Very pleasant, calm lady who talked me through the problem and how the debt added up and was happy to help with any questions I had. Matter was resolved in minutes.
27 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Was really helpful put me at easy toke…
Was really helpful put me at easy toke a bit of stress off my shoulder and friendly guy!
26 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Good Service
Patient service.
Understanding and helpful.
Debt isn’t fun, nice to have the right support to manage it.
26 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Someone actually listened for what I…
Someone actually listened for what I had to say with an open mind thanks
26 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
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