I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to whic... Ver mais
A empresa respondeu
Complete jokers as usual? what has our country come to. Calling my business asking to call back immediately to staff... why cant i ring up their company threateningly
A empresa respondeu
In my experience towards the conversation regarding the payment attempt made this morning, to offset a payment as required; --Services from DRS was very helpful though it didn't go through but it wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal
Informações de contacto
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Reino Unido
- 0151 545 1500
- For email address, please see website
- my-drs.co.uk
3,3
Aceitável
103 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 47% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The lady who answered my call was…
The lady who answered my call was perfect I wish the whole acted like she did
Well done
And I feel so better now thank to her sympathy
21 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Scam
Scam. They pretend to be a debt collector from a company, but it is actually a telecom scam
21 de maio de 2026
Opinião espontânea
Resposta da my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam and it is not helpful for other customers looking to resolve their debts to see such a comment. Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
Was contacted today via phone and spoke…
Was contacted today via phone and spoke to lovely lady who did her best to help me with an issue I was having. Unfortunatly will have to DIY it as my card is playing up!! Would love to name her but my spelling is horrible and I don't know how to spel her name! Thank you!!
18 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Couldn't have been any more helpful and…
Couldn't have been any more helpful and actually listened to me.
15 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Helped me sort my plan right out not…
Helped me sort my plan right out not even the amount at once give a affordable option whoever I spoke to was lovely and helpful
12 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Friendly and helpful
Very friendly and helpful staff on the phone, there had been a misunderstanding with my account and they were able to clear it all up simply and then close the account.
12 de maio de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Utterly incompetent company
Utterly incompetent company! EE use this dreadful company to seek debt owed. After the debt has been fully paid off (and documentation uploaded to their portal to provide proof of payment)they continue to send harassing emails & letters for months afterwards! Absolutely abysmal service.
5 de maio de 2026
Opinião espontânea
Resposta da my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
DVLA penalty scam
have sent me letters for DVLA fine that does not exist - no communication from them other than a fine letter advising of fine - completely incorrect - SCAM
1 de abril de 2026
Opinião espontânea
Resposta da my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with the Driver and Vehicle Licensing Agency (DVLA) to recover outstanding penalty fines.
If you would like to confirm that we are a debt collection agency used by DVLA, go to: www.gov.uk/government/publications/vehicle-enforcement-policy/vehicle-enforcement-policy
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
I keep getting calls and texts from…
I keep getting calls and texts from these people about my klarna account.. I have never even used klarna!
20 de março de 2026
Opinião espontânea
Resposta da my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via cp.my-drs.co.uk
Arden Credit scammers
I received an email from ‘Ardentcredit.co.uk’, on behalf on my mobile provider EE. Didn’t engage with them and called EE to dispute. EE confirmed there was no issue with my account, and there is a debt recovery company called Ardent Credit. However their contact details were different. Scammers email - my-drs.co.uk. Phone number - 0151 329 3642. Their email was slick, looked official. Don’t engage with them. Contact the company who they claim to be representing.
21 de fevereiro de 2026
Opinião espontânea
Resposta da my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam.
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
DRS Scam
DRS
Tel Number: 01513293701
Scam keep trying to call and text and say I owe money to HMRC when everything is paid up to date .
12 de fevereiro de 2026
Opinião espontânea
Resposta da my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with HMRC to recover a range of tax debts.
If you would like to confirm that we are a debt collection agency used by HMRC, go to: www.hmrc.gov.uk/payinghmrc/debtcollectors
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
Helped me sort out my payment plan…
Helped me sort out my payment plan quickly and fuss free. Accepted what I can afford and when, and helped me out. This firm is decent like that.
2 de janeiro de 2026
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Most horrible 😭 letter i received which…
Most horrible 😭 letter i received which looks like a home print one...(Spend more monay on paper and ink... dont look like scamers by sending simple paper 📜.... And onther think will make sure to provide these info to other victim of yours... In social media
23 de dezembro de 2025
Opinião espontânea
These people put a defult on my credit…
These people put a default on my credit file for 6 years. The female advisor was completely arrogant and rude. I have no idea why people are giving these people good reviews. They are a debt company! I paid of my arears in full and early and they still put a defult in my file for 6 years. Despite me keeping contact with them consistantly through the year. I even explained to them that I had to leave my home due to domestic violence and harrassment that has made me very vunlerable and I had to find somewhere safe to stay. I had no choice to leave my home. I even let them know I was behind in priority bills and needed to keep up woth that amd pay that off as quickly as possible too. These people are WICKED!
21 de dezembro de 2025
Opinião espontânea
Amazing experience to deal with this company
Kelly at DRS has been absolutely incredible in helping me through a very difficult situation. Her professionalism, patience, and genuine understanding made the whole process so much easier to deal with. She went above and beyond to offer clear advice and real support without ever needing to go into personal details, and that meant a lot. Kelly is a true asset to the company, and I honestly can’t thank her enough! If anyone needs someone who actually listens and cares, Kelly is the person you want helping you. Thank you so much, Kelly your guidance and understanding made a huge difference. I hope this will reach your managers
27 de novembro de 2025
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Kelly and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
…kind and considerate
I had a very good experience they were very patient with me. I told them I had very bad mental health which I have very bad episodes its taken a few months to pay off what I owe but now it's paid but the 2 gentleman I spoke with were very kind,considerate and very understanding and I thank them very much glenda
22 de outubro de 2025
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Disgusting company who send over 20…
Disgusting company who send over 20 emails and text messages per day. Along with repeated phone calls. People who are in debt are usually going through a difficult time. You make it so much more worse and have zero compassion. Shame on you.
25 de setembro de 2025
Opinião espontânea
Contacted for eBay debt
Contacted for eBay debt, received AI texts and email, so I contacted eBay support and it turned out to be legit, eBay were after seller fees 😕
23 de setembro de 2025
Opinião espontânea
Resposta da my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
HARASSMENT 100% ,THIS IS WHY THERE…
HARASSMENT 100% ,THIS IS WHY THERE CONTRACTED TO THE EBAY PLATFORM
16 de setembro de 2025
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.