I received my machine fairly quickly and had a problem with the vacuum. I emailed the company and we troubleshooted a few times and it still didn’t work. They promptly sent me a new vacuum no issues n... Ver mais
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Leia as opiniões dos outros
so far so good! I just set up the machine last night- I have done CoolSculping in the past and the quality of this unit was right up there- actually is seems more reliable as far as the suction- the... Ver mais
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Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... Ver mais
A empresa respondeu
Customer service is incredible. We have bought the 5 in 1 machine and the updates throughout were amazing. Very happy with everything so far. Thank you.
Informações sobre a empresa
Escrito pela empresa
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Informações de contacto
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4,8
Excelente
212 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da myChway
We apologize for any inconvenience this may have caused. Please rest assured that we are doing our utmost to assist you.
Upon reviewing our system records, we see that you placed your order on Aug.28th. It was shipped out on Aug.28th, and it is currently in transit.
We kindly ask for your patience as you await its arrival. If you need any further assistance, please do not hesitate to reach out to us at customerservice@mychway.com or contact us via WhatsApp at +86 17722598734.
We are always here to help.
Excellent customer service Amelia is…
Excellent customer service Amelia is very professional and patient, explains the functions and benefits of the products, clarifying doubts.Amaizing customer services!😊
3 de setembro de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your kind words!
We’re thrilled to hear that Amelia provided you with professional and patient service.
For any further inquiries, please feel free to contact us.
The customer service is excellent
The customer service is excellent. They respond promptly to any questions or concerns I may have. The quality of their products is commendable, and the shipping process is reasonable. I highly recommend them.
30 de agosto de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your wonderful feedback!
Your recommendation means a lot to us.
If you have any more questions or need further assistance, please don't hesitate to reach out.
I bought a lipo laser pad
I bought a lipo laser pad, and I had some questions and needed more information.
Amelia answered my emails and gave me the attention she needed to resolve my questions.
I AM VERY GRATEFUL WITH THE SERVICES PROVIDED
13 de agosto de 2024
Opinião espontânea
Resposta da myChway
Thank you for your kind words!
Your satisfaction is our priority, and we’re grateful for your positive feedback.
If you need any more help, feel free to reach out!
Machine does not work
Hi.
I am very disappointed with the result of the Tomas diode laser hair removal machine. It did not work at all. I intended to use this machine professionally, doing services at clients' homes. But first I needed to try it on myself, and it did not give me a good result. And I can no longer use it because it is overheating. I only use it on myself in two small areas, and the machine no longer works. It was very discouraging for me who was planning to start a new beauty business. I sent emails without getting any reply.
16 de agosto de 2024
Opinião espontânea
Resposta da myChway
I'm sorry to hear about the issues you've had with the machine.
We've received your emails and want to assure you that we're here to help resolve this issue.
If you have any other questions, please contact us at customerservice@mychway.com or via WhatsApp at +86 17722598734.
Thank you for your understanding.
I had an issue with my machine…
I had an issue with my machine initially, it would burn me every time I tried to use the probes and even shocked me a bit. I reached out to customer service and they helped right away and sent me a replacement part within a few days. Their customer service team has been excellent throughout this process and I couldn’t be more thankful!
1 de agosto de 2024
Opinião espontânea
Resposta da myChway
Thank you very much for your review.
We sincerely apologize for the initial difficulties you faced with your machine.
This issue is not typical.
Such issues can arise due to improper calibration or component malfunctions, and we’re glad our customer service team was able to address this promptly.
Your satisfaction is crucial to us, and we’re committed to ensuring that you have a positive experience with our products.
If you have any further questions or need additional support, please feel free to contact us at customerservice@mychway.com or add our WhatsApp at +86 17722598734.
Very responsive and fast shipping
Very responsive and fast shipping. I did have an issue with my first machine but they were quick to resolve my issue. Will definitely see what else they recommend and would be buying more machines from them soon!
26 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your feedback!
We're glad our quick response and shipping worked well for you, and that we resolved the issue with your first machine.
We look forward to helping you with more products soon. If you need anything, just let us know!
5* experience
5* experience, can absolutely recommend.
I had a custom order.
Vary helped me and gave an answer to all my questions. She organized everything from payment to shipping. Very qualified and respectfully customer service.
Fast shipping, payment, customization, everything.
Thanks a lot.
23 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your great feedback!
We appreciate your recommendation and are glad you're happy with your order and our services.
If you need anything else, feel free to reach out.
Good Customer Service
Amelia is great! I purchased 3 different solutions for my machine and received two of the same. I contacted the company and worked with Amelia who quickly shipped the correct product and provided excellent customer service.
9 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your feedback!
We're thrilled to hear that Amelia provided you with great service and resolved the issue promptly.
We strive to ensure all our customers receive the correct products and excellent customer care.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Amelia is amazing!
Amelia has been amazing at helping me with my new machines as well as answering all of my questions. Support has been phenomenal and super quick! Highly recommend 🥰 and if you get Amelia, know you’ll be in great hands
22 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your great feedback!
We’re delighted that Amelia has been so helpful and quick in her support.
We appreciate your recommendation and are here if you need anything else!
Great!
Support is attentive, helpful and easy to contact. I am looking forward to using my new equipment especially knowing that if I have any questions service is on hand to help!
Thank you!
17 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your positive feedback!
We’re glad to hear that you find our support helpful and easy to reach.
We’re excited for you to start using your new equipment, and we’re always here if you need any assistance.
Customer service
Shipping was fast. Customer service is great. Amelia promptly responded to my emails.
12 de julho de 2024
Opinião espontânea
Resposta da myChway
Thanks for your feedback! We're glad shipping was fast and Amelia provided great service. If you need anything else, feel free to reach out!
Excellent device conditions
Excellent device conditions. Fast shipping and incredible personalised attention
17 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your great feedback! We're glad you’re happy with the device, shipping, and our service. If you need anything else, just let us know!
Great customer service
Great customer service, the lady was very helpful and got back to my questions with knowledge. I’m glad I purchased from this company. Thank you 😊
8 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your feedback! We’re glad to hear that you were happy with our customer service and your purchase. If you need anything else, feel free to contact us. We appreciate your support!
best customer service i’ve received
best customer service i’ve received! prompt kind knowledgeable. thanks for all the help
2 de julho de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team.
If you ever need further assistance, don't hesitate to reach out.
Response time was amazing and she kept…
Response time was amazing and she kept me up to date on tracking up dates until I received my package. I definitely recommend.
28 de junho de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your kind words! We're thrilled to hear that you were impressed with our response time and tracking updates. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your recommendation!
Quick and detailed response
Quick and detailed response. Thanks so much
18 de junho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your kind words! We're glad to hear that you found our response quick and detailed. Your satisfaction is our priority.
The machines are amazing and the…
The machines are amazing and the customer service is fast and helpful. They responded to my questions fast and were very kind.
15 de junho de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your kind words!
We're delighted to hear that you're pleased with our machines and our customer service.
Providing fast and helpful assistance is a top priority for us, and we're glad we could respond quickly to your questions and provide the support you need.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Very good company and they have…
Very good company and they have excellent customer service. I will recommend for everyone
7 de junho de 2024
Opinião espontânea
Resposta da myChway
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our company and our customer service. Your recommendation means a lot to us.
They have been great in helping me with…
They have been great in helping me with my purchase and with follow up questions. I love my 7D machine
5 de junho de 2024
Opinião espontânea
Resposta da myChway
Thank you for your kind feedback! We're thrilled you had a great experience and love your 7D machine. If you need any more assistance, feel free to reach out.
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