mychway.shop Opiniões 

525
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very good communication. I had an issue and they troubleshoot it with me right away and offered a replacement if they couldn’t fix it. Extra parts were easy to order. Open and friendly after sales cus... Ver mais

Classificada 5 em 5 estrelas

MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear or... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I buy from this company since years I love their machines and products and they have very professional customer service that not all the companies have, they work to give the best customer service e... Ver mais

Classificada 5 em 5 estrelas

I love my machine I can’t wait to use it I had to reach out to customer service to help set it up and they were spot on helping me. Thank you so much - Mariahh

Informações sobre a empresa

  1. Fornecedor de produtos de beleza

Escrito pela empresa

Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more.  myChway has a strong R&D team developed many such great beauty tool model that clients love. Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world. Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

525 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(525)

40 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The service it's amazing and the…

The service it's amazing and the customer service was very helpful

8 de setembro de 2024
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Resposta da mychway.shop

Thank you for your feedback!
If you need anything else, don’t hesitate to reach out! We are always here to help.

Classificada 5 em 5 estrelas

Great machine !amazing customer service

Great customer service since the moment I got the tracking number right after my purchase I was assisted through until the package arrived , had a bunch of questions about the machine for a period of a few weeks and got a fast response every time and recieved all the information needed and answers to all of my questions , with lots of patience . Machine works wonderful and I’ve been seeing results since the first session . I got the 9 in one and very happy with it .

20 de setembro de 2024
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Resposta da mychway.shop

Thank you so much for your kind words!
It's wonderful to know you're seeing results from your first session.
We're always here to assist with any questions, and we appreciate your feedback!

Classificada 5 em 5 estrelas

Miya the best customer service

Miya was the one who answered all my questions regarding my order, cleared up my doubts and was on top of my shipment. Sent me tracking number information, and even when the shipment arrived contacted me to make sure I had my machine. I have purchased all of my equipment from this company because of their exceptional customer service.

19 de setembro de 2024
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Resposta da mychway.shop

Thank you for sharing your shopping experience with us!
Ensuring that your questions are answered and your shipment arrives smoothly is always our top priority.
We greatly appreciate your continued trust in our company and look forward to assisting you with all your future equipment needs.

Classificada 5 em 5 estrelas

Company replaced a defective machine

My coolsculting machine was delivered and one of the handle sides didn’t work. The customer rep was very quick and nice with communication which I appreciated. I wasn’t too thrilled about them wanting me to take the machine apart and asking me to trouble shoot to try and fix it, however I was very pleased when they decided to send me a replacement machine. At the end of the day, the problem was solved and I am happy about that.
So far the machine works great.

17 de setembro de 2024
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Resposta da mychway.shop

We apologize for the inconvenience with the initial machine and appreciate your patience during the troubleshooting process.
We're glad the replacement is working well for you.
Your satisfaction is important to us, so please let us know if you need any further assistance.
Thanks again for choosing our product!

Classificada 5 em 5 estrelas

Excellent customer service!

I couldn't be any happier with the customer service I received. My machine kept showing an error code everytime I was trying to use it. I spoke with Miya and within a week she sent me a new part, and everything is working fine now.

17 de setembro de 2024
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Resposta da mychway.shop

Thank you for your feedback!
We’re glad Miya could assist you quickly and resolve the issue. We're happy to hear that your machine is now working fine.
If you need any further help, feel free to reach out!

Classificada 5 em 5 estrelas

Machine broke. Company fixed FAST!

I had a great experience with this company my first machine I received was broken but quickly exchanged with a new one that works. I will be testing out the product over the next few months to be able to see results personally. The communication and exchange process went extremely well and I would highly recommend this company.

30 de agosto de 2024
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Resposta da mychway.shop

Thank you for your feedback, and we apologize for the inconvenience caused by the first machine not working.
We will work on improving our quality control to provide better service.
Please note that for any product quality issues, we offer a 30-day free return and exchange policy, along with a one-year warranty for the main unit and a three-month warranty for accessories.
We hope you enjoy the new machine and see great results. Your recommendation means a lot to us!

Classificada 5 em 5 estrelas

I purchased two machines and got a…

I purchased two machines and got a great price for each of them and they were also delivered so quickly within the same week. Turnaround time is absolutely amazing! I will be purchasing more equipment very soon. Best customer service.

10 de setembro de 2024
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Resposta da mychway.shop

Thank you for your great review!
We look forward to helping you with your future purchases. Thanks for choosing us!

Classificada 1 em 5 estrelas

Scratched and not working

This company is such a jokoe. Did anyone else that they have like no verified reviews in more than a year?! Like someone else wisely commented they are just cooking their eview score with professionally written reviews. I was really disapponted by the muchway cavitation machine we received- visibly scratched and energy output was very minimal. Total waste of $600 and its going in the garbage.

5 de setembro de 2024
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Resposta da mychway.shop

I’m sorry to hear about your experience with our cavitation machine. We take all feedback seriously and are committed to addressing your concerns.

Please be assured that all our reviews come from genuine customers, and we strictly adhere to Trustpilot's review policies to ensure transparency and integrity.

To help us resolve the issue, could you please contact us at support@mychway.shop with your order number and any photos of the product? This will allow us to investigate the matter and work towards a solution.

Thank you for bringing this to our attention. We look forward to resolving this for you.

Classificada 5 em 5 estrelas

Best customer service

Best customer service! Miya goes above and beyond. Quick response to inquiries and follows up to make sure customer is satisfied. Will always recommend mychway!

4 de setembro de 2024
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Resposta da mychway.shop

Thank you for your great feedback!
Your recommendation means a lot to us.
For any further inquiries,please feel free to contact us and we are always happy to help.

Classificada 5 em 5 estrelas

The S-Shape machine works great and the…

The S-Shape machine works great and the customer service is fantastic! Truly outstanding customer service and I’ll definitely be back for my next purchase. Thank you so much!

3 de setembro de 2024
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Resposta da mychway.shop

Thank you for your fantastic feedback!
We're thrilled to hear that you're happy with the S-Shape machine and our customer service.
We look forward to assisting you with your next purchase. Thanks again!

Classificada 4 em 5 estrelas

Great customer support

I had received a machine that had a defect, I contacted customer service and they were fast with a reply and had no problem with giving me a new machine! Customer support was very helpful and friendly and that made me very happy! They contacted me yesterday to let me know that my new machine has been shipped 😊

21 de agosto de 2024
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Resposta da mychway.shop

Thank you for your positive feedback!
We're glad our customer service team could help and that your new machine is on its way.
If you need anything else, feel free to ask. Enjoy your new machine!

Classificada 5 em 5 estrelas

These people are very kind and willing…

These people are very kind and willing to help you with any concerns you may have. Recommended and very grateful.

19 de agosto de 2024
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Resposta da mychway.shop

Thank you for your kind words!
We're thrilled to hear that you found our team helpful and supportive.
If you have any more questions or need further assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

Very responsive

Very responsive, easy to get ahold of and when I had an issue they were quick to resolve it!

7 de agosto de 2024
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Resposta da mychway.shop

Thank you for your feedback!
We're glad to hear that we were responsive and quick to resolve your issue. If you need anything else, feel free to reach out!

Classificada 5 em 5 estrelas

Great products. Very happy

We have had great experience with put the functionality and the quality of the products. We purchased several machines and the fit and finish have been excellent. Shipping as also been a great experience as things were carefully packaged to avoid any potential damage. We have used the products for about two months and are sending great results. Customer service has had a very quick response whenever we have any questions. I highly recommend MyCHway.

14 de agosto de 2024
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Resposta da mychway.shop

Thank you for your great review! We're delighted that you're satisfied with our products, shipping, and customer service.
Your recommendation means a lot to us.
If you need any further assistance, please let us know!

Classificada 5 em 5 estrelas

Quick Service

Respond was fast and they got me what I needed quickly and efficiently

25 de julho de 2024
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Resposta da mychway.shop

Thank you so much for your kind words!
We're thrilled to hear that you were satisfied with our quick and efficient service.
If you need anything else, please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Miya was kind

Miya was kind, emphatic, effective, and efficient. She was quick in responding every single question I had, and find a solution to a little shipping snag I came across. I would love if every CS person in all companies were like her. Exemplary! Thank you Miya.

12 de agosto de 2024
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Resposta da mychway.shop

Thank you so much for your kind words!
I’m thrilled to hear that Miya provided you with excellent service and resolved your issue efficiently.
If you need any further assistance, please don’t hesitate to reach out!

Classificada 5 em 5 estrelas

Missing parts- Great follow-up

In my original package, there were missing parts. I contacted Mychway and received an immediate response and continuous follow up throughout the process until the products that were missing arrived at my door. The customer service alone will for sure keep me as a repeat customer. Everyone was so responsive and friendly to work with. Thank you for such great customer service.

5 de agosto de 2024
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Resposta da mychway.shop

Thank you for your feedback!
We apologize for the missing parts in your original package.
We will strengthen our quality checks to prevent such issues in the future and continue improving our service.
If you need anything else, feel free to reach out.

Classificada 5 em 5 estrelas

Miya handled my customer service…

Miya handled my customer service interactions and was very nice, consistent with messaging, informative with my available options, and wanting to help make my experience with their business a positive one. I have ordered other machines as well that have been working well as expected too.

6 de agosto de 2024
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Resposta da mychway.shop

Thank you for your feedback!
We’re glad Miya was able to assist you effectively and that your machines are working well.
If you need any further help, please feel free to contact us at support@mychway.shop or add our WhatsApp at +852 5614 7818.

Classificada 5 em 5 estrelas

Great Beauty/Tech Professionals

Before placing my order I have observed this company for many years. The things that I like the most are the customer service instruction videos, the wide product selection, fair prices and discounts, and the attention that they pay to technological advancements. I can see that I have a grasp on how to operate these products for success.

29 de julho de 2024
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Resposta da mychway.shop

Thank you for your review! We’re thrilled that you appreciate our customer service videos, product range, fair prices, and focus on technology.

It’s great to hear that these resources have helped you feel confident in using our products. If you need any further assistance, feel free to reach out.

Classificada 5 em 5 estrelas

Their products are top notch

Their products are top notch, the customer service is even better. I have been highly pleased.

27 de julho de 2024
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Resposta da mychway.shop

Thank you for your great feedback! We're glad to hear you're pleased with our products and customer service. If you need anything else, just let us know!

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