NinthAvenue United Kingdom Opiniões 

267
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a hair product that is almost impossible to get over here. I was able to order it through ninth avenue, which I was really surprised and to be honest, a bit sceptical about. However, I r... Ver mais

Classificada 5 em 5 estrelas

This company has bent over backwardz to be helpful my item didnt arrive in time for what i wanted but they have been nothing but 110% helpful even after i ended up in hospital

Classificada 5 em 5 estrelas

My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Ver mais

Classificada 1 em 5 estrelas

So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Ver mais

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Informações sobre a empresa

Escrito pela empresa

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

267 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(267)

87 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Bought these and live in the UK

Bought these and live in the UK. Communicated through the shipping process and received the item in a timeframe you would expect for an international shipment (you cannot get these in the UK) delighted with the product

1 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Shower cap didn't come

I ordered a shower cap at the beginning of June, didn't come at all. Asked for a refund and still waiting on that. Don't buy from this company they'll scam you unfortunately

3 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Katie,

I’m sorry for the delay you experienced. Your refund has been processed, and we appreciate your feedback.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Classificada 1 em 5 estrelas

Non Human Hair Weave

So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my hairdresser started to tong it; it was starting to melt. Nowadays it still remains tangled so I unfortunately gonna have to remove it soon. This is a warning to others to please purchasing weave bundles on this site as this is false advertisement.

9 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Saptieu,

We regret that the product didn’t meet your expectations. Thank you for bringing this to our attention, and we’ll investigate further.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Classificada 2 em 5 estrelas

item unavailable took ages to get replies and refund

Ordered 8/06. Didn’t hear a word for over 2 weeks then an email arrived saying item not available , here is an alternative which. Just that the alternative was not at all equivalent . So replied back saying thank you, this is not suitable - can I have a refund? And i didn’t hear anything until I used the contact form r2-3 times.. I tried calling and on phone saying how busy they are for 20 minutes after which call disconnected
Took another 2 weeks after they replied to me to have a refund despite being advised it will be 3-5 business days to get the money back
customer service and availability of products on web page really need improving

8 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Ioana,

We apologise for the delay in processing your refund. We are actively working to resolve this issue and appreciate your patience. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Classificada 5 em 5 estrelas

Would buy again!

I was a bit worried about this coming to the UK from abroad but the packaging was excellent and it arrived in pristine condition and no issues with the product. Thank you!

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

Responded to email promptly, gave accurate information, delivery is not quick but came exactly when they said it would. Highly recommend.

19 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a maniquine practise head for…

Bought a maniquine practise head for hair dressing ( reall human hair ). Paid £129 pound expected. To have really item
1st. Came 15 days later , never mind that but came plastic hair head
2nd. Invoice come inside the package. Which was shipped from India. And item cost was 2000 Indian rupee. Which is roughly £20 uk money
I paid £128
Tried to get things right. 1st they don’t answer calls
2nd : some Indian dude sitting other side of the call & can’t even speak properly.
3 rd : never got dealt and lost my money & time got wasted.
I wish I know this site complete scam.
Please please. IGNORE

17 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Abida

We regret the inconvenience caused. However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
NinthAvenue

Classificada 1 em 5 estrelas

Could NEVER recommend this seller!!

Ordered #613 Afro Kinky bundle hair for braids and dreadlocks. Took a while to arrive and the colour was quite off - more #27 than #613. Plus you only get 1 oz (28.35 grams) for £37.99. Went to Aliexpress and purchased the same hair 4.23 oz (120 grams) for £21.69!! No way I could recommend this seller!!!

22 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Customer,

We’re sorry to hear that you feel our pricing does not reflect the value you expected. Your feedback is important to us, and we are here to support you. I’ve sent a message to your registered email address, and I kindly ask that you continue the conversation on that thread.

We hope you’ll allow us another opportunity to serve you better in the future.

Thank you for your patience and understanding.

Regards,
NinthAvenue

Classificada 1 em 5 estrelas

Shocking

Shocking! Purchased an item on 15th April and received notification almost 4 weeks afterwards apologizing for a delay. Approximately 4 weeks later I was told the item was out of stock! I received an email asking me whether I wanted a different product or a refund, I replied to the email asking for a refund. A day later I received a further email saying I had not responded to their email so I replied again asking for a refund! Two weeks later I have sent two further emails demanding a refund, yet I have received no further emails or a refund from them. Absolutely disgraceful service so I cannot possibly recommend this company! I would avoid at all costs!!!

15 de abril de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Stephen,

We regret the delay you’ve experienced with your refund. Please know that we are doing everything possible to expedite the process. I’ve reached out to you via your registered email, and I request that you liaise with me through that same thread for a smooth resolution.

We value your trust and hope to have the chance to serve you again.

Thank you for bearing with us.

Warm regards,
NinthAvenue

Classificada 1 em 5 estrelas

I would be very cautious about ordering…

I would be very cautious about ordering from NinthAvenue UK.

The website uses UK branding/contact details and advertised 14-day returns, but when I tried to return an item I was told it had to be shipped to New Jersey, USA, at my own expense. For a low-value item, this makes the advertised return option practically worthless.

I was first offered a voucher, and only after considerable further correspondence was this changed to a 25% goodwill refund.

In my view, the international return requirement is not made clear enough before purchase. UK customers should know that “14-day returns” may mean paying to send the item back to the US.

15 de junho de 2026
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Anna,

Thank you for reaching out. Unfortunately, we cannot trace an order linked to your review. To help us assist you promptly, please provide the order ID.

Best regards,
NinthAvenue

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