I ordered a hair product that is almost impossible to get over here. I was able to order it through ninth avenue, which I was really surprised and to be honest, a bit sceptical about. However, I r... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This company has bent over backwardz to be helpful my item didnt arrive in time for what i wanted but they have been nothing but 110% helpful even after i ended up in hospital
My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Ver mais
So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I like this product but it is quite…
I like this product but it is quite expensive. I haven’t seen any immediate results from using the Goda oil.
The product was delivered by the…
The product was delivered by the specified date
Only used it the once, so will have to see if the product works over time
Item was delivered as notified
Item was delivered as notified, entire purchase experience was very good
Bought these and live in the UK
Bought these and live in the UK. Communicated through the shipping process and received the item in a timeframe you would expect for an international shipment (you cannot get these in the UK) delighted with the product
Great product
Great product, good price at this’s current time with quick and free delivery.
Excellent item excellent service
Excellent item excellent service
Good Informaion and dates received
Information about times and dates of arrival of product ordered.
Shower cap didn't come
I ordered a shower cap at the beginning of June, didn't come at all. Asked for a refund and still waiting on that. Don't buy from this company they'll scam you unfortunately

Resposta da NinthAvenue United Kingdom
Non Human Hair Weave
So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my hairdresser started to tong it; it was starting to melt. Nowadays it still remains tangled so I unfortunately gonna have to remove it soon. This is a warning to others to please purchasing weave bundles on this site as this is false advertisement.

Resposta da NinthAvenue United Kingdom
item unavailable took ages to get replies and refund
Ordered 8/06. Didn’t hear a word for over 2 weeks then an email arrived saying item not available , here is an alternative which. Just that the alternative was not at all equivalent . So replied back saying thank you, this is not suitable - can I have a refund? And i didn’t hear anything until I used the contact form r2-3 times.. I tried calling and on phone saying how busy they are for 20 minutes after which call disconnected
Took another 2 weeks after they replied to me to have a refund despite being advised it will be 3-5 business days to get the money back
customer service and availability of products on web page really need improving

Resposta da NinthAvenue United Kingdom
Very good quality!
Would buy again!
I was a bit worried about this coming to the UK from abroad but the packaging was excellent and it arrived in pristine condition and no issues with the product. Thank you!
Good service
Responded to email promptly, gave accurate information, delivery is not quick but came exactly when they said it would. Highly recommend.
Magnificent product
I've had 3 different strength bottles and they have all contributed to giving me a fabulous tan.
The headgears I purchased were…
The headgears I purchased were fantastic , they were very well made I love them
My only problem was they took a long time arrive
Reliable delivery with updates
Reliable delivery with updates. Packaging protected the bottle adequately. Be prepared to wait as USA sourced
Bought a maniquine practise head for…
Bought a maniquine practise head for hair dressing ( reall human hair ). Paid £129 pound expected. To have really item
1st. Came 15 days later , never mind that but came plastic hair head
2nd. Invoice come inside the package. Which was shipped from India. And item cost was 2000 Indian rupee. Which is roughly £20 uk money
I paid £128
Tried to get things right. 1st they don’t answer calls
2nd : some Indian dude sitting other side of the call & can’t even speak properly.
3 rd : never got dealt and lost my money & time got wasted.
I wish I know this site complete scam.
Please please. IGNORE

Resposta da NinthAvenue United Kingdom
Could NEVER recommend this seller!!
Ordered #613 Afro Kinky bundle hair for braids and dreadlocks. Took a while to arrive and the colour was quite off - more #27 than #613. Plus you only get 1 oz (28.35 grams) for £37.99. Went to Aliexpress and purchased the same hair 4.23 oz (120 grams) for £21.69!! No way I could recommend this seller!!!

Resposta da NinthAvenue United Kingdom
Shocking
Shocking! Purchased an item on 15th April and received notification almost 4 weeks afterwards apologizing for a delay. Approximately 4 weeks later I was told the item was out of stock! I received an email asking me whether I wanted a different product or a refund, I replied to the email asking for a refund. A day later I received a further email saying I had not responded to their email so I replied again asking for a refund! Two weeks later I have sent two further emails demanding a refund, yet I have received no further emails or a refund from them. Absolutely disgraceful service so I cannot possibly recommend this company! I would avoid at all costs!!!

Resposta da NinthAvenue United Kingdom
I would be very cautious about ordering…
I would be very cautious about ordering from NinthAvenue UK.
The website uses UK branding/contact details and advertised 14-day returns, but when I tried to return an item I was told it had to be shipped to New Jersey, USA, at my own expense. For a low-value item, this makes the advertised return option practically worthless.
I was first offered a voucher, and only after considerable further correspondence was this changed to a 25% goodwill refund.
In my view, the international return requirement is not made clear enough before purchase. UK customers should know that “14-day returns” may mean paying to send the item back to the US.

Resposta da NinthAvenue United Kingdom
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







