NinthAvenue United Kingdom Opiniões 

267
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a hair product that is almost impossible to get over here. I was able to order it through ninth avenue, which I was really surprised and to be honest, a bit sceptical about. However, I r... Ver mais

Classificada 5 em 5 estrelas

This company has bent over backwardz to be helpful my item didnt arrive in time for what i wanted but they have been nothing but 110% helpful even after i ended up in hospital

Classificada 5 em 5 estrelas

My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Ver mais

Classificada 1 em 5 estrelas

So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

267 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(267)

87 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A Unique Product.

A unique product I have been using for about fifteen years. The best shower and hair wash I am aware of. No chemicals or addatives. A one gallon will last for ages and available at a reasonable price. Had to be delivered from the USA with no problems with customs.

5 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stay away -

Stay away -
Impossible to get in touch with them
The product has been charged but not sent after 3 weeks
The few times I get repsonse from customer service through their email it is a ramdom answer not answering my questions
Think this is not a legit site but a scam

14 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Warning messages go unanswered

Warning! This company does not respond to chats and messages to their email bounce.

28 de setembro de 2025
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Caroline,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NinthAvenue

Classificada 5 em 5 estrelas

Great customer service

Good communication throughout buying process. Had bought from what I thought was a UK seller as had hoped that it would mean quick delivery. Slightly disappointed to find item was coming from US, so took longer than anticipated. Due to a difference in the packaging, I thought the wrong item has been sent. Company was quick to investigate and reassure me that the item was correct as ordered. Great customer service.

5 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I bought 2 pairs of back up…

I bought 2 pairs of back up hairdressing scissors(been in the hair game for 40yrs).One arrived broke the other blunt.Cheap s**** from China.(certainly not Japanese).Couldn't get hold of anyone when eventually someone replied to my email they offered me a 15 % discount.STILL WAITING.STAY CLEAR.
.

2 de março de 2025
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Gary,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
NinthAvenue

Classificada 1 em 5 estrelas

DO NOT PURCHASE FROM THEM

The customer support team is outsourced by a company who have no internet in resolving complaints. They are also very difficult to get hold of and use delay tactics.,All 3 of my
Items arrived badly damaged (unusable) through poor packaging choices. I requested a full refund and they offered to send me new products then informed me they would arrive in 3 months time to which I then requested a full refund. They are now taking days to respond to emails and their phone line never connects to an agent or human. They have since offered me a 10% token off next purchase and refuse to acknowledge my request for a refund. They sell luxury beauty products and claim to have 24/7 customer service support but it is all a front. Highly frustrating as they now have over £150 of my money and are making it incredible difficult to get back. AVOID!

25 de janeiro de 2025
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Emma,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Classificada 5 em 5 estrelas

Iit came on time…

It came on time the envelope was not sealed though but the packages in side were sealed plastic so it wasn't to bad but you might want to query why the envelope wasn't sealed
Kind regards
Marcia

27 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Scam

Scam, do not order. I ordered 4 items and received only one (from the US). They are a dropshipping company that buys fakes reviews and abuses TrustPilot policies in order to remove the bad ones.

20 de dezembro de 2024
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Vidisha

Classificada 5 em 5 estrelas

Products received as described and I was very satisfied with the service.

Products received as described and I had a query on the delivery timeline and contacted them via the customer service number. I can honestly say they could not be more helpful they said they would follow up and they did with an email as promised and items came on the timeline they predicted. They were very helpful and it was nice to actually speak to a physical person instead of a web or emails.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A happy customer

I am very happy with the quality of the product. When I was unable to track the item with DHL, I had a speedy reply from Ninth Avenue with reassurance that it was en route and a new link for tracking. I would buy from here again.

18 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Stunning quality

I'd been trying to find a wig that matched my vision for a while, so when I came across this one, I was truly excited and relieved that I had found what I was finally looking for.
The quality is beautiful, the colours are to die for and so soft!
I'm in UK so it took a time to get to me but I expected that, well worth the wait! ☆

17 de dezembro de 2024
Opinião espontânea

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