I ordered a hair product that is almost impossible to get over here. I was able to order it through ninth avenue, which I was really surprised and to be honest, a bit sceptical about. However, I r... Ver mais
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This company has bent over backwardz to be helpful my item didnt arrive in time for what i wanted but they have been nothing but 110% helpful even after i ended up in hospital
My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Ver mais
So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing I love it my confidence is back…
Amazing I love it my confidence is back the hollows under my eyes are soo much better
A Unique Product.
A unique product I have been using for about fifteen years. The best shower and hair wash I am aware of. No chemicals or addatives. A one gallon will last for ages and available at a reasonable price. Had to be delivered from the USA with no problems with customs.
Delighted with my mirrors
Delighted with my mirrors. Great product and very happy to have found them
Stay away -
Stay away -
Impossible to get in touch with them
The product has been charged but not sent after 3 weeks
The few times I get repsonse from customer service through their email it is a ramdom answer not answering my questions
Think this is not a legit site but a scam
Warning messages go unanswered
Warning! This company does not respond to chats and messages to their email bounce.

Resposta da NinthAvenue United Kingdom
Great customer service
Good communication throughout buying process. Had bought from what I thought was a UK seller as had hoped that it would mean quick delivery. Slightly disappointed to find item was coming from US, so took longer than anticipated. Due to a difference in the packaging, I thought the wrong item has been sent. Company was quick to investigate and reassure me that the item was correct as ordered. Great customer service.
I bought 2 pairs of back up…
I bought 2 pairs of back up hairdressing scissors(been in the hair game for 40yrs).One arrived broke the other blunt.Cheap s**** from China.(certainly not Japanese).Couldn't get hold of anyone when eventually someone replied to my email they offered me a 15 % discount.STILL WAITING.STAY CLEAR.
.

Resposta da NinthAvenue United Kingdom
DO NOT PURCHASE FROM THEM
The customer support team is outsourced by a company who have no internet in resolving complaints. They are also very difficult to get hold of and use delay tactics.,All 3 of my
Items arrived badly damaged (unusable) through poor packaging choices. I requested a full refund and they offered to send me new products then informed me they would arrive in 3 months time to which I then requested a full refund. They are now taking days to respond to emails and their phone line never connects to an agent or human. They have since offered me a 10% token off next purchase and refuse to acknowledge my request for a refund. They sell luxury beauty products and claim to have 24/7 customer service support but it is all a front. Highly frustrating as they now have over £150 of my money and are making it incredible difficult to get back. AVOID!

Resposta da NinthAvenue United Kingdom
The picture was clear and the list of items very clear.
The picture of the makeup was what arrived ,it was a comprehensive collection well wrapped and it arrived safely.
Great range of products and customer…
Great range of products and customer service
Iit came on time…
It came on time the envelope was not sealed though but the packages in side were sealed plastic so it wasn't to bad but you might want to query why the envelope wasn't sealed
Kind regards
Marcia
Scam
Scam, do not order. I ordered 4 items and received only one (from the US). They are a dropshipping company that buys fakes reviews and abuses TrustPilot policies in order to remove the bad ones.

Resposta da NinthAvenue United Kingdom
Quality product
Quality product, good price, fast shipping. I recommend to everyone.
Products received as described and I was very satisfied with the service.
Products received as described and I had a query on the delivery timeline and contacted them via the customer service number. I can honestly say they could not be more helpful they said they would follow up and they did with an email as promised and items came on the timeline they predicted. They were very helpful and it was nice to actually speak to a physical person instead of a web or emails.
A happy customer
I am very happy with the quality of the product. When I was unable to track the item with DHL, I had a speedy reply from Ninth Avenue with reassurance that it was en route and a new link for tracking. I would buy from here again.
French hair comb
You have found classic French hair items that are hard, probably impossible, to find elsewhere in UK since Brexit. So thank you.
Stunning quality
I'd been trying to find a wig that matched my vision for a while, so when I came across this one, I was truly excited and relieved that I had found what I was finally looking for.
The quality is beautiful, the colours are to die for and so soft!
I'm in UK so it took a time to get to me but I expected that, well worth the wait! ☆
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