At the age of 3 my grandson died in his dad’s arms as he did everything possible to save him from chocking. He would be 21 this year, this tragedy has been a valuable lesson for our family to be pre... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After years of being paranoid about a choking episode involving me or a family member, I have finally found a device that I’m certain any of us could use in that type of panic situation - even if we w... Ver mais
When the device came in, the instructions were not super user-friendly. I sent an email to the Novacare team, in immediately got a response. She sent me step-by-step instructions that were so amazing!... Ver mais
I got a little concerned when I hadn’t received my order within a couple weeks. The company rep was very responsive. Answered my email immediately, checked on my order, and assured me it was on its... Ver mais
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Novacareus has in my mind provided…
Novacareus has in my mind provided first class customer service when it came to answering questions about the product and the company producing it. They communicated well with me and were there to ensure my trust in the choking product and its reliability quality and overall engineering. I would definitely recommend them to anyone. I purchased the product for my entire family. The were all grateful to get it and said they thought of them before but never bought one. Well now they don’t have to worry. I am pleased could possibly save a life and novacare is the product to do it.
Jeff C
U.S.A.
I had several questions in the process…
I had several questions in the process of prepping this item for use, and I got very timely answers with clear and patient instruction on how to proceed. So I am very happy with this company, although I haven't had the "emergency" yet and hope to never have it!
Peace of mind
I received my order for NovaCare One Button Anti-Choking very quickly & the devices were packed very well. The packaging was in excellent condition.
The devices themselves look to be very well designed, as yet I have not needed to use (hopefully never need to). I had a small question for Felice in Customer Care & she answered very smartly & sorted it out for me. Customer care was excellent. I would sincerely recommend this product to anyone that wants peace of mind in a choking emergency (very scary).
A plus from start to finish
A plus from ordering to receipt of package and beyond that. Customer Service that really makes the difference. I had a rep that not only walked me through my concern, but she genuinely wanted my complete satisfaction. That’s a company that i want to continue doing business with!
service extraordinaire
thoughtful email with contact information for questions.
Shipping was fairly fast
Shipping was fairly fast. I hope I never need it but I am glad that I have it!
A device easy to use that saves lives of those who are choking
Hello
While scrolling through my phone I saw an add for Nova Care it’s an instrument used when someone is choking. I had seen another device but you had to push down and then pull up for it to work. I didn’t like that device. But when I saw Nova Care it’s immediately showed it to my husband. Something I could have used a couple years ago after having open heart surgery. During the recovery time your breastbone is extremely sore from being split open. Coughing even hurts.
One night I was eating dinner and something went down and caused me to choke. My husband could only Pat my back repeatedly until I finally got it up and out. I could have used the Nova Care device.
Then I thought of my husband’s father, my father in law, and how he passed away. While living in a retirement home he was eating in his room, as many do, and he started choking. No one there to help him. He ended up passing away from choking. If he had the Nova Care he would have lived many more years.
Then I started thinking of all the places this device, NovaCare, could save lives. The police department should have one in each vehicle, every ambulance, every restaurant, every school cafeteria, every daycare, every school bus, every movie theater, every airplane, every business.
If they serve food or anyone eats there then they need the Nova Care to save lives.
It’s so portable you can get it for your home and take it with on vacation, camping trips, hiking, road trips.
It’s so easy to use that grandparents can use it easily to save their grandchildren or themselves. No pushing down and pulling up. Just one easy movement.
Even though I currently don’t own Nova Care I totally believe in this product. Life is so precious and so fragile this device saves lives.
I placed an order with Novacareus
I placed an order with Novacareus, and when it was delivered, the delivery person left the item outdoors in the rain (in the Nor'eastern). I contacted Novacareus immediately to let them know so they could notify the delivery company. Novacareus, immediately got back to me to help resolve the issue, but thank goodness the product was packed so well that the item was okay. I give Novacareus 5 Stars because they care, and that is a company I want to deal with and pass the info on so others will purchase from them also.
Good sales follow up to confirm…
Good sales follow up to confirm receipt. Looks like the product should work as advertised although I haven’t yet used it and hope I never have to.
Muy contento con el producto
Muy contento con el producto. Muy buena calidad y creo que siempre necesario. La atención recibida excepcional, no se puede pedir más amabilidad y atención personal. Solo dar las gracias al equipo de NOVACARE.
Great customer service!
Great customer service. There was a mix up somehow in my address that is similar to another road nearby and my order didn't arrive and the tracking info was confusing. When I contacted Novacare customer service they filled my order again and promptly shipped it out and provided updates on where it was in the process. I received my order today and am really impressed with the quality of the devices. I bought one to keep at my home and another one for my grandson's home.
Sam at NovaCare was so helpful
Sam at NovaCare was so helpful! It was easy to purchase and then go back and purchase two more. My son has a habit of choking because he eats to fast. I have tried the other manual vacs and they just don't work. NovaCare really works easily. A person can even use it on them self if they are alone. Wish I had it a week ago when he was choking for 30 minutes. WONDERFUL PRODUCT!!
The customer service was AMAZING from…
The customer service was AMAZING from day one. They got me a replacement when mine was lost in transit. The product itself is wonderful. Thankfully I haven’t needed it yet but the suction is really great and very strong. And once again, I can’t say it enough times, the customer service was the best I’ve experienced in a long time. Sam was very fast at responding and extremely courteous. 10/10 am recommending to my friends and family.
Exceptional Customer Service
Although the product appears to ship from China, not the US as advertised, the device seems well made and likely to actually work. What stands out is the exceptional customer service. My questions were answered promptly and Chester went out of his way to help me with a special need. It is a rare thing in business today for a company to care so much about a customer.
Great help after my product was delayed…
Great help after my product was delayed somehow during shipping. Support continued with daily follow up.
Personal communication from the owner…
Personal communication from the owner of the company and very fast commination indeed, again Juist a good solid company who stands behind their products.... David Wood
You Can Trust This Product
You Can Trust This Product! It is well made, powerful , and easy to use. Plus the customer service is beyond compare. Super responsive, answers all questions, stands behind their product, and very nice. I research other brands. And even first bought another one that after receiving I have no confidence in… I need a device I can use on myself in case of emergency. I’ve tried this out and it is powerful!
I made an address mistake as to where…
I made an address mistake as to where to send my anti-choking device. I contacted their customer service team and they immediately corrected my mistake. Outstanding service.
EASY FOR ALL TO USE PRICELESS GIFT
GREAT, SUPER EASY FOR EVERYONE TO USE INCLUDING CHILDREN, PLACE ON FACE & PRESS ONE BUTTON, LIFE SAVING TOOL. SOME OF THE BEST CUSTOMER SERVICE IN MY 50+ YEARS OF CONSUMERISM. GREAT PRODUCT. GREAT COMPANY. CANNOT BRAG ENOUGH. GIVE YOURSELF & FAMILY A PRICELESS GIFT. HAVE THIS TOOL ON HAND FOR LIFETIME EMERGENCIES. BEST EVER INVESTMENT.
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