Novacareus Opiniões 

93
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

At the age of 3 my grandson died in his dad’s arms as he did everything possible to save him from chocking. He would be 21 this year, this tragedy has been a valuable lesson for our family to be pre... Ver mais

Classificada 5 em 5 estrelas

After years of being paranoid about a choking episode involving me or a family member, I have finally found a device that I’m certain any of us could use in that type of panic situation - even if we w... Ver mais

Classificada 5 em 5 estrelas

When the device came in, the instructions were not super user-friendly. I sent an email to the Novacare team, in immediately got a response. She sent me step-by-step instructions that were so amazing!... Ver mais

Classificada 5 em 5 estrelas

I got a little concerned when I hadn’t received my order within a couple weeks. The company rep was very responsive. Answered my email immediately, checked on my order, and assured me it was on its... Ver mais


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

93 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(93)

93 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

When every second counts…

I haven’t had to use this device in a real emergency, but after experiencing a few near-choking incidents, I realized how vulnerable we could be if one of us were alone—or unable to help the other. I purchased several, and keep one in each of our homes and cars.

It’s incredibly simple to use: no batteries or plunging—just place the mask and push the button. My husband tested the suction, and it is surprisingly strong. We both feel more prepared knowing we have something that could potentially help in an emergency.

I also want to praise the company’s customer service. They are responsive, helpful, and make an effort to ensure customers receive the legitimate product rather than a knockoff from an unauthorized seller.

Hopefully we’ll never need to use it, but having it nearby provides peace of mind when every second counts.

21 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service Care

After rushing through the order process, I neglected to add the 30% discount code and contact them immediately. They responded within 24hrs with a clear explanation that I actually selected a package deal which ends up to be a better deal! I’m very happy the way they handled my concerns. Great job

18 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Très bon contact avec Sam de NovaCare

Très très bon contact avec Sam de Nova Care. Suite à la conversation du 21/09/26 avec Sam une conseillère très humaine et aimable et dont j’ai reçu mon Nova Care le 02/10/26, je peux certifier que Nova Care est une société très sérieuse, alors n’hésitez surtout pas à vous prendre un dispositif anti-étouffement Nova Care, que je peux vous certifier qu’il est beaucoup plus sérieux de certains autres vendus sur internet.

21 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality, great customer service!

So I bought a NovaCare device for my wife and me, to protect us from a possible choking incident. I wanted to see and feel the quality, because if it is of good quality, I'd like to get one for each of our two adult children. As hoped, the quality is excellent! So I decided to order the two pack of devices, to get the 30% off one device deal. Unfortunately, there was no shipping option for buying two devices and shipping one each to two different addresses. So I contacted customer service with my issue, and Sam responded the next day. Sam understood the shipping issue and was able to get the order set up, to go to both addresses, while keeping the discout in tact! He even added free shipping because of the inconvenience. This is a quality product, and the customer service has been excellent! Thanks for all your help sam!Sam!
Al in Florida

18 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I would like to know if this company is…

I would like to know if this company is a scam? I ordered from novacare official from Spain. Nobody responds.
Please get back asap to take next steps.

18 de setembro de 2026
Opinião espontânea
logótipo da Novacareus

Resposta da Novacareus

Hi, thank you for reaching out — and please rest assured: NovaCare is a genuine company, and your order is in safe hands. We're sorry your messages weren't answered as quickly as they should have been — that's on us, and we're addressing it.

To locate your order right away, please reply to this review or contact us with the email address support@novacarus.com used at checkout, and we'll come back to you with your tracking details and a full update straight away. Every order is covered by our 90-day guarantee, so whatever the situation, we'll make it right.

We look forward to resolving this for you today.

— The NovaCare Team

Classificada 5 em 5 estrelas

I had a great experience

I had a great experience. I have placed an order and I never received it so I reached out to the support team and they were on the case immediately! They kept me updated and walked me through the whole process. I would highly recommend this product.

17 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Was supposed to get two on received one…

Was supposed to get two on received one your company is fake not a real company. I gotta tell everybody about this company.

20 de agosto de 2026
logótipo da Novacareus

Resposta da Novacareus

Hi Ronald, thank you for your feedback — and since accuracy matters to us, we'd like to respectfully set out the facts of this order for clarity.

Our records show your order was placed and paid for one (1) device, and one device was delivered to you — exactly as purchased. We have never run a buy-one-get-one-free promotion, so no second unit was ever part of your order.

Even so, when you reached out, our team chose to go above and beyond what the order required — a one-time gesture of goodwill we extended out of courtesy, not obligation.

We're a real company with thousands of verified customers, a 90-day guarantee, and every unit independently verifiable via its QR code. We understand the disappointment of a misunderstanding, but we've fulfilled your order completely and treated you fairly at every step.

If there's anything else we can reasonably help with, our door remains open.

— The NovaCare Team

Classificada 4 em 5 estrelas

Sam was so helpful

Sam was so helpful! Our package was stolen from our doorstep and they were so great helping us find a solution. We are looking forward to having the nova care in the house to give us peace of mind as our son starts solids

11 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a question regarding the arrival…

I had a question regarding the arrival of the merchandise purchased and reached out to the company. Sam immediately got back with me and assured me that all is well and that it was on its way. Sam also assured me that if I had any more questions or needed help with anything to get in touch and it would be taken care of.

This transaction was the absolute BEST experience with any customer service representative. I recommend this company and will continue to purchase as needed with no hesitation.

Thank you, Sam, you are the BEST!!

12 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I did research on a lot of different…

I did research on a lot of different self choking mechanisms on the market. Out of all the other products, to me, this was the best one. I had to contact customer service only because the order was taking a little too long to get delivered. Not only did I get customer service, but I got customer service directly from the founder, Mr. Chester. He gave me quick responses and made sure that the product was in my hand in a matter of days! Not only am I very pleased with the product, but I am also tremendously impressed that the founder of the company took control and made sure that I received what I purchased! You don’t find many companies like that! I will give this product and company 10 stars if I had the chance to do so, but since I only have five stars to choose from, they are totally getting the five stars! I do not regret purchasing this product. I am glad I made the purchase and such a great company you want to go with! I hope I never have to use this product, but it gives you a good feeling knowing that if you do need this product, you have it!

11 de setembro de 2026
Opinião espontânea
logótipo da Novacareus

Resposta da Novacareus

Michele, this genuinely made my day — thank you 💙

When your order was delayed, I couldn't just let it sit. I kept thinking there's a family on the other end trusting us to help keep them safe, and that's not something I'll ever take lightly. Stepping in personally wasn't going out of my way — it's simply how we do things here.

You said it perfectly: the hope is you never need it, but the peace of mind of knowing it's there is the whole point. That's exactly why I built NovaCare.

Thank you for doing your research, for trusting us, and for taking the time to share this. You're part of the family now — and if you ever need anything, you know where to find me. 🙏

— Chester, Founder of NovaCare

Classificada 5 em 5 estrelas

I had a question that had not been…

I had a question that had not been answered, and Chester the founder of the company, took the initiative to email me and answer the question. That type of customer service is FANTASTIC AND UNHEARD-OF!!!

11 de setembro de 2026
Opinião espontânea
logótipo da Novacareus

Resposta da Novacareus

Rick and Ann, thank you both so much 💙

That question mattered, and it didn't feel right leaving it unanswered — so reaching out personally was simply the right thing to do, not anything out of the ordinary for us. Looking after the people who trust us is the whole job.

We're so glad we could help, and we're grateful you took the time to share this. You're part of the NovaCare family now — anything you ever need, we're right here 🙏

— Chester, Founder of NovaCare

Classificada 5 em 5 estrelas
logótipo da Novacareus

Resposta da Novacareus

Thank you so much, William! 💙 "Easy to use" is exactly what we designed for — because in a real emergency, simple is what saves lives. So glad it gives you peace of mind, and thank you for taking the time to share this.

— The NovaCare Team

Classificada 5 em 5 estrelas

Me llegó hoy...

Me llegó hoy, rapido, atencion de 10, un producto que tendríamos que tener en casa todos, salvan vidas y eso dice mucho.

10 de setembro de 2026
Opinião espontânea
logótipo da Novacareus

Resposta da Novacareus

¡Muchísimas gracias, Luighy! 💙 Tus palabras significan todo para nosotros. Tienes toda la razón — es un producto que ojalá nunca tengas que usar, pero que da una tranquilidad enorme saber que está en casa por si acaso.

Nos alegra que llegara rápido y que la atención estuviera a la altura. ¡Bienvenido a la familia NovaCare! Aquí estamos para lo que necesites. 🙏

— El equipo de NovaCare

Classificada 1 em 5 estrelas

Ships from Hangzhou, CHINA

I reached out to customer service once my item shipped and I noticed the package was coming from CHINA. I got a response from someone claiming to be the ceo. He asked me why I would think the product was coming from China, told me I’m the only person who’s ever asked and then proceeded to completely gaslight me, attempting to tell me all about the company he started from the ground up. I replied that I asked because I was able to track the package by a simple internet search, not a private investigator. When my package arrived, yup from China, I took a picture of the shipping label and included it in an email response. He replied that he wasn’t going to argue with me. !!!??? But that he was refunding my order. What just happened? Never asked for that. I just wanted to know why, if the company claims their products are made in the USA, was my order coming from China? Which also explained the long ship time. Pretty ridiculous. I have the product still sitting in the box waiting to be used if needed. But it does seem like cheap, very low grade plastic. And it definitely made me chuckle when inside the box was a free gift - a red and green, round, plush ornament. Chinese characters written on it. Placed in cellophane and tagged “A gift for you” on one side and “Made in USA” on the other.

19 de agosto de 2026
logótipo da Novacareus

Resposta da Novacareus

Hi JT, to clarify: NovaCare is a US-based brand. Like many companies, we work with international shipping partners to keep costs down and make a life-saving device affordable for as many families as possible — that's why your package shipped the way it did.

Beyond that, we'll let the product speak for itself. It's now in your hands, and a full refund has already been issued — so you're free to try it should the need ever arise, with our 90-day guarantee behind it either way. Take care 💙

— The NovaCare Team

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